Service notices
478 results found
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Wild Apricot is down
Due to the maintenance on our database WA is down. We're working on a fix, and
apologize for any inconvenience.1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.26 update beginning on June 14, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made the following changes:
- Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
-…1 voteThe release was successfully published to all clients
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Issues with loading Wild Apricot sites
At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.
1 voteThe issue with loading Wild Apricot sites has been resolved
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October 28th, 12:30pm EST: Service interruption
Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience
1 vote -
Wild Apricot help is currently unavailable
Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.
1 voteThe help site is back up now.
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Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…
1 voteAll clients have been successfully upgraded to Version 7.16.
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Issue with trial registration form
The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.
1 voteThe issue with the trial registration form has been resolved. We apologize for the inconvenience.
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Payments are down
Members attempting to make payments on Wild Apricot sites are receiving an internal error. We are investigating the problem and hope to have it resolved shortly.
1 voteThe issue with payments has been resolved
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Version 6.19 update beginning on March 18th, 2019 at 2:00am ET
An update of Wild Apricot to version 6.19 is scheduled for Monday, March 18th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1668.
Sincerely,
The Wild Apricot Team
1 voteVersion 6.19 was successfully published
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support@wildapricot.com and billing@wildapricot.com emails are not available
We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.
We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.
The estimated fixing time is up to 6 hours (approx. until 2PM EST).
Please contact us via phone - https://www.wildapricot.com/contact-us
1 vote -
Version 6.17 update beginning on February 4, 2019 at 1:00am ET
An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number…
1 vote -
Email delivery will be slower today
Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.
1 voteThe issue with the delayed email delivery has been resolved. We apologize for the inconvenience.
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Version 6.11 update beginning on October 17, 2018 at 2:30am EST
An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647
Sincerely,
The Wild Apricot Team
1 voteVersion 6.11 was successfully published to all clients
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Version 6.7 update beginning on August 16, 2018 at 2:30am EST
An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632
Sincerely,
The Wild Apricot Team
1 vote -
Version 6.6 update beginning on August 2, 2018 at 2:30am EST
An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628
Sincerely,
The Wild Apricot Team
1 voteVersion 6.6 was successfully published to all clients
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Login button has been temporarily removed from wildapricot.com
We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where
1 voteThe Login button is back on wildapricot.com and should work as before.
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Version 6.1 update beginning on April 9th, 2018 at 2:00am ET
An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591
Sincerely,
The Wild Apricot Team
1 voteWe would like to announce that all clients were successfully upgraded to the latest Wild Apricot version 6.1
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Internet outage at Wild Apricot office may result in slower Support response time
We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.
This will not affect the response time of Wild Apricot sites.
We are working to resolve this issue as quickly as possible.
1 voteOur support representatives are now available to receive support calls and process support requests.
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Version 5.18 update beginning on February 27, 2018 at 1:00am ET
An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…
1 voteVersion 5.18 was successfully published to all clients. Support for the Wild Apricot Payments system will begin on March 12th.
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Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET
An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…
1 voteVersion 5.15 of Wild Apricot has been successfully rolled out to all clients.
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