Service notices
496 results found
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Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT
An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1
Sincerely,
The Wild Apricot Team
2 votes -
Wild Apricot help not updated for 5.9
An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.
2 votesThe help site has now been updated with the Version 5.9 changes. We apologize for the delay.
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System maintenance on April 25, 2016 at 3 am (EDT)
Wild Apricot will be performing maintenance on our database servers on Monday April 25th, 2016 beginning at 3 am EDT.
The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesThe maintenance was completed without issue
We appreciate your patience
Wild Apricot Support Team
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Version 5.5 to be published on August 5, 2015 beginning at 3am EDT
Version 5.5 of Wild Apricot will be published on Wednesday, August 5th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.
This release will include several new features, including:
* Stripe payment system support
* Option to automatically add event guests to your contact database
* Option to limit event registrations to one per contactFor more information, see http://help.wildapricot.com/display/DOC/Release+5.5.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
2 votes -
Live Chat Maintenance
Live Chat will be unavailable on Friday, February 7, 2025, between 1:30pm-3:30pm EST for scheduled maintenance. Please contact us at support@wildapricot.com and we'll get back to you as soon as possible!
1 vote -
Service Notice: Slow Loading Times
Please note that we're experiencing slower loading times for websites and some features. Our team is actively working to resolve this.
Thank you for your patience!
1 vote -
Service Notice: Slow Loading Times
Please note, we are investigating reports of slow loading times for the database. Our development team is currently engaged. Thank you for your patience!
1 vote -
Service Notice: Email Sent in Error
You may have received an email saying you were "added as an administrator". Please disregard it as it was sent in error —no changes were made to your account. We apologize for any confusion!
1 vote -
Maintenance Notice
Wild Apricot is undergoing planned maintenance on Tuesday November 19, 2024 between 9:00pm - 11:00pm ET. During the maintenance window there may be some disruptions to service. We apologize for any inconvenience!
1 vote -
Email Links Error
We are currently experiencing an issue with embedded links in email communications. Some users may find that links are unresponsive or do not redirect as expected. We are actively investigating the cause and working on a solution. We apologize for any inconvenience.
1 vote -
Scheduled Release Maintenance
Version 8.11 will be released on October 21 and may cause some intermittent downtime between 8:00pm - 11:00pm EST.
1 vote -
Server Maintenance
WildApricot will be undergoing routine server maintenance today, Aug 29, between 8:00pm-10:00pm ET. This may result in temporary slow downs or timeouts in the application during this time. Thank you for your patience.
1 vote -
Help website is down
The help website is currently down. The 3rd party service provider is investigating the cause and we hope it will get resolved quickly. We apologize for the disruption.
1 vote -
Service Notice: Email Log and Links Issue
Any emails sent between March 7-8 are currently not updating in the email log, despite being sent.
Please note, emails sent during this period were delivered, the email log just hasn't updated yet. All emails sent going forward will accurately update in the log.
Our team is working on resolving this promptly. Thank you for your patience!
1 vote -
"Select Contact" Button Causing Internal Error
The "Select Contact" button is experiencing an issue where it times out, leading to an internal error. Our development team is currently working on the issue.
1 vote -
Server Issues Causing Product Outages
Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.
During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.
We understand the inconvenience this may cause and apologize for any disruption to your organization.
We are monitoring the situation and will update this post as soon as we have more information.
1 vote -
Trouble Logging In?
If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.
Instead, you can login directly through your Wild Apricot site.
For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in
1 vote -
Wild Apricot is down
Due to the maintenance on our database WA is down. We're working on a fix, and
apologize for any inconvenience.1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.26 update beginning on June 14, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made the following changes:
- Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
-…1 voteThe release was successfully published to all clients
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Issues with loading Wild Apricot sites
At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.
1 voteThe issue with loading Wild Apricot sites has been resolved
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