Service notices

  1. Version 5.10 to be published on March 13, 2017

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:


    • Ability to schedule email blasts for future delivery

    • Option to display a Not attending button in event announcement emails

    • New members cannot register for events using member-only registration types until their membership is activated

    • Option to automatically suspend overdue members
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  2. Support phones are down, some issues with support tickets

    Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

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  3. Phone support not available December 26-27, January 2

    Our offices will be closed December 26-27 and January 2. Phone support will not be available, but limited email support will be provided by our Moscow office.

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  4. Version 5.8.3 update on November 1, 2016 at 3:30am EDT

    An update of Wild Apricot to version 5.8.3 is scheduled for Tuesday, November 1st, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update includes some small changes, as well as a number of bug fixes. The changes include:
    -ability to filter event list by date
    -ability to filter event list to display only upcoming events, past events, or admin-only events
    -ability to suspend or archive all the members of a bundle by suspending or archiving the bundle administrator
    -ability to archive a bundle administrator from their contact record
    -the Archive button…

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  5. Paypal payment issues

    PayPal is currently experiencing an issue with its servers. As a result, a number of Wild Apricot clients are reporting their members are having trouble paying via PayPal, particularly PayPal Express Checkout. We are monitoring the situation and will advise when regular service is restored. For more information, see http://downdetector.com/status/paypal

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  6. Our support system is currently down

    We are sorry but our support system is currently down. We are unable to respond to support calls or email requests. We hope to have the system back up as soon as possible. We apologize for the inconvenience.

    Wild Apricot Support Team

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  7. Update on Downtime from July 4-5

    As you may have noticed, all Wild Apricot sites were down from July 4 at 8:00 PM to July 5 at 2:45 AM EDT. The total downtime took 6 hours 45 min.

    The outage occurred due to a network issue that our internet service provider experienced. We are looking into ensuring this doesn't happen again.

    Everything is up and running now. Thank you for your understanding. If you have any questions, please contact support@wildapricot.com

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  8. System maintenance on June 15, 2016 at 3 am EST

    Wild Apricot will be performing maintenance on a key service on Wednesday, June 15th, 2016 beginning at 3 am EST.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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  9. System maintenance on April 27, 2016 at 3 am (EDT)

    This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

    Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

    To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

    We are now ready to release the new version of our…

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    Resolved  ·  Evgeny Zaritovskiy responded

    The maintenance was completed without issue. We have upgraded the code base and now starting gradual upgrade of all clients’ websites to the new code. We started from accounts on Free plans. Paid accounts are to be upgraded later in May.

    We appreciate you patience.

  10. Scheduled Phone Maintenance on April 18, 2016

    Please note on Monday April 18, 2016 we will be conducting a scheduled upgrade of our phone system to serve you better.

    As a result our current toll free number (1-877-493-6090) may be unavailable from 11:30 am to 1:30 pm EST. During this transition period we can be reached at this temporary toll free number: 1-844-493-6920

    We appreciate your understanding while we perform these upgrades.

    Sincerely,
    Your friends from Wild Apricot

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  11. System maintenance on April 5th, 2016 at 4 am (EDT)

    Wild Apricot will be performing maintenance on our database servers on Tuesday April 5th, 2016 beginning at 4 am EDT.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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  12. Version 5.7.4 update on March 21st, 2016 at 3am EDT

    An update of Wild Apricot to version 5.7.4 is scheduled for Monday, March 21st beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.4.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  13. Version 5.7.3 update on February 15th, 2016 at 3am EST

    An update of Wild Apricot to version 5.7.3 is scheduled for Monday, February 15th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.3.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  14. Authorize.Net is experiencing an outage that is affecting transaction processing - January 06, 2016

    Authorize.Net is currently experiencing an outage that is affecting transaction processing. They have implemented a resolution and are monitoring to make sure the issue is resolved. For more information and the latest status, see https://status.authorize.net/incidents/nggnhmpmjpdg

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  15. Version 5.7.1 update on December 21st, 2015 at 3am EST

    An update of Wild Apricot to version 5.7.1 is scheduled for Monday, December 21st, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.1.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  16. Wild Apricot services availability issues on December, 3rd 2015

    Unfortunately almost all of our services were partially available for a total of 3 hours (6:50 AM till 10:05 AM EST) on December 3rd 2015 due to network connectivity issues with our Data Center's Internet Service Provider.

    This affected availability of clients, marketing, help, support websites including availability of payments and emails processing services.

    As for payments the consequences some of them might be processed by an online payment system, but not recorded in Wild Apricot. In this case we would recommend recording such payments manually in Wild Apricot.

    For email blasts, those were also not sent, so there might…

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  17. Version 5.6.3 update on November 11th, 2015 at 3am EST

    An update of Wild Apricot to version 5.6.3 is scheduled for Wednesday, November 11th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.6.3.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  18. Event reminders send multiple times to guests without contact records

    On October 5, following the release of Version 5.6, there was an issue with event reminders being sent multiple times – once every minute – to event registrants.

    This problem has been fixed. However, until the 5.6.1 update, which is scheduled for Monday, October 12th, the ability to send event reminders to guests without contact records has been disabled.

    Email log entries for the multiple event reminders will be updated with a new status in place of the current "Queued for delivery" status.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

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  19. Version 5.5.1 update on August 17th, 2015 at 3am EDT

    An update of Wild Apricot to version 5.5.1 is scheduled for Monday, August 17th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.5.1.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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  20. Missing member profile pictures

    Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.

    To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.

    When the primary server went offline, the synchronization was stopped as the primary server was no longer available.

    Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server…

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    Resolved  ·  Kevin Jervis responded

    The issue with deleted member photos has been documented and we are updating our recovery procedures to avoid any future occurrences

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