478 results found

1. Version 6.16 update beginning on January 21, 2019 at 2:00am ET

   An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see https://gethelp.wildapricot.com/en/articles/1660.

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see … more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 6.16 was successfully published to all clients.

2. Version 6.14 update beginning on December 3, 2018 at 2:00am ET

   An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot Payments on the mobile admin app. For more information, see https://gethelp.wildapricot.com/en/articles/1652

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 6.14 was successfully published to all clients

3. Version 6.12 update beginning on October 31, 2018 at 2:30am EST

   An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The 6.12 release was successfully published to all clients.

4. Issues with email log and email links

   One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issue with the email log and email links has been resolved. We apologize for the inconvenience.

5. Browser compatibility changes to comply with PCI mandate

   The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).

   To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.

   To view a list of browsers versions that support TLS 1.2 and higher, see https://support.wildapricot.com/hc/en-us/articles/360000599828-Browser-compatibility-changes-to-comply-with-PCI-mandate

   You should encourage visitors to your site to check their browser version against this table.

   The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).

   To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.

   To view… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Support for TLS versions 1.0 and 1.1 was discontinued as planned on March 12, 2018

6. Version 5.17 update beginning on January 29th at 2:00am ET

   An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For more information, see help.wildapricot.com/display/DOC/Release+5.17 .

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 5.17 of Wild Apricot has been successfully republished.

7. Version 5.16 update beginning on December 7, 2017 at 2:00am ET

   An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 5.16 was successfully published to all clients

8. System maintenance on November 15th, 2017

   Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   System maintenance has been completed.

   There were no availability issues with websites during that time.

   We apologize for the possible inconvenience.

9. Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET

   An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 5.13 of Wild Apricot was successfully published to all clients.

10. Version 5.11.2 update on June 19th, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

    Sincerely,

    The Wild Apricot Team

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11. System maintenance on May 18, 2017 at 3 am (ET)

    Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

    The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    We would like to announce that the system maintenance has been successfully completed.

    And we apologize for any inconvenience this might have caused.

    The Wild Apricot Team

12. Importing contacts currently not working

    Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.

    Our apologies for the inconvenience.

    Wild Apricot Support.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The problem with Amazon Web Services has been resolved and the importing feature is available again.

13. Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT

    An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1

    Sincerely,

    The Wild Apricot Team

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14. Wild Apricot help not updated for 5.9

    An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The help site has now been updated with the Version 5.9 changes. We apologize for the delay.

15. System maintenance on April 25, 2016 at 3 am (EDT)

    Wild Apricot will be performing maintenance on our database servers on Monday April 25th, 2016 beginning at 3 am EDT.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The maintenance was completed without issue

    We appreciate your patience

    Wild Apricot Support Team

16. Version 5.5 to be published on August 5, 2015 beginning at 3am EDT

    Version 5.5 of Wild Apricot will be published on Wednesday, August 5th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.

    This release will include several new features, including:
    * Stripe payment system support
    * Option to automatically add event guests to your contact database
    * Option to limit event registrations to one per contact

    For more information, see http://help.wildapricot.com/display/DOC/Release+5.5.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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17. Service Notice: Email Log and Links Issue

    Any emails sent between March 7-8 are currently not updating in the email log, despite being sent.

    Please note, emails sent during this period were delivered, the email log just hasn't updated yet. All emails sent going forward will accurately update in the log.

    Our team is working on resolving this promptly. Thank you for your patience!

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18. "Select Contact" Button Causing Internal Error

    The "Select Contact" button is experiencing an issue where it times out, leading to an internal error. Our development team is currently working on the issue.

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19. Server Issues Causing Product Outages

    Amazon Web Services is currently experiencing issues with some servers which is affecting some user's sites.

    During this time, you may experience the inability to access certain features within your account including Dashboards, Email Templates, Payments.

    We understand the inconvenience this may cause and apologize for any disruption to your organization.

    We are monitoring the situation and will update this post as soon as we have more information.

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20. Trouble Logging In?

    If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.

    Instead, you can login directly through your Wild Apricot site.

    For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in

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