Service notices

  1. Payments are down

    Members attempting to make payments on Wild Apricot sites are receiving an internal error. We are investigating the problem and hope to have it resolved shortly.

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  2. Version 6.19 update beginning on March 18th, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.19 is scheduled for Monday, March 18th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1668.

    Sincerely,

    The Wild Apricot Team

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  3. support@wildapricot.com and billing@wildapricot.com emails are not available

    We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.

    We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

    The estimated fixing time is up to 6 hours (approx. until 2PM EST).

    Please contact us via phone - https://www.wildapricot.com/contact-us

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  4. Version 6.17 update beginning on February 4, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number…

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  5. Email delivery will be slower today

    Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.

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  6. Version 6.11 update beginning on October 17, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647

    Sincerely,

    The Wild Apricot Team

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  7. Version 6.7 update beginning on August 16, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632

    Sincerely,

    The Wild Apricot Team

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  8. Version 6.6 update beginning on August 2, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628

    Sincerely,

    The Wild Apricot Team

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  9. Login button has been temporarily removed from wildapricot.com

    We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where

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  10. Version 6.1 update beginning on April 9th, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591

    Sincerely,

    The Wild Apricot Team

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  11. Internet outage at Wild Apricot office may result in slower Support response time

    We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.

    This will not affect the response time of Wild Apricot sites.

    We are working to resolve this issue as quickly as possible.

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  12. Version 5.18 update beginning on February 27, 2018 at 1:00am ET

    An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…

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  13. Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…

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  14. System maintenance on November 16th, 2017

    Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

    We apologize for any inconvenience.

    The Wild Apricot Team

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  15. Version 5.14 update beginning on November 7th, 2017 at 3:00am ET

    An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .

    Sincerely,

    The Wild Apricot Team

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  16. Regular maintenance on April 6, 2017 at 5:15 AM EST

    A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

    Sincerely,

    The Wild Apricot Team

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  17. Some Wild Apricot sites are blank or experiencing internal errors

    Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

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  18. Version 5.10 to be published on March 13, 2017

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:


    • Ability to schedule email blasts for future delivery

    • Option to display a Not attending button in event announcement emails

    • New members cannot register for events using member-only registration types until their membership is activated

    • Option to automatically suspend overdue members
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  19. Support phones are down, some issues with support tickets

    Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

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  20. Phone support not available December 26-27, January 2

    Our offices will be closed December 26-27 and January 2. Phone support will not be available, but limited email support will be provided by our Moscow office.

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