Service notices
496 results found
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Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…
2 votesAll clients have been successfully upgraded to Version 7.14 of Wild Apricot
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Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the…
2 votes -
Version 7.3 update beginning on September 3, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
This update includes some new features including:
• Newsletter manager admin role
• Store manager admin role
• SCA support for StripeAs well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.
2 votesAll accounts were successfully upgrade to version 7.3
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Version 6.21 update beginning on May 15, 2019 at 2:00 am ET
An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a…
2 votesVersion 6.21 was successfully published to all clients.
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Our offices will be closed on Friday, April 19th for Good Friday
Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.
2 votes -
Version 6.20 update beginning on April 1st, 2019 at 2:00am ET
An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.
Sincerely,
The Wild Apricot Team
2 votesVersion 6.20 was successfully published. It will be released to clients over the next 2 days.
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Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET
Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
2 votesDatabase maintenance was completed successfully
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Version 6.18 update beginning on February 25th, 2019 at 1:00am ET
An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…
2 votes6.18 publication is finished. We had 10 minutes downtime.
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Version 6.16 update beginning on January 21, 2019 at 2:00am ET
An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …
2 votesVersion 6.16 was successfully published to all clients.
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Version 6.14 update beginning on December 3, 2018 at 2:00am ET
An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…
2 votesVersion 6.14 was successfully published to all clients
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Version 6.12 update beginning on October 31, 2018 at 2:30am EST
An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648
Sincerely,
The Wild Apricot Team
2 votesThe 6.12 release was successfully published to all clients.
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Issues with email log and email links
One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.
2 votesThe issue with the email log and email links has been resolved. We apologize for the inconvenience.
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Browser compatibility changes to comply with PCI mandate
The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).
To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.
To view…
2 votesSupport for TLS versions 1.0 and 1.1 was discontinued as planned on March 12, 2018
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Version 5.17 update beginning on January 29th at 2:00am ET
An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…
2 votesVersion 5.17 of Wild Apricot has been successfully republished.
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Version 5.16 update beginning on December 7, 2017 at 2:00am ET
An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.16 was successfully published to all clients
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System maintenance on November 15th, 2017
Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesSystem maintenance has been completed.
There were no availability issues with websites during that time.
We apologize for the possible inconvenience.
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Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET
An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.13 of Wild Apricot was successfully published to all clients.
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Version 5.11.2 update on June 19th, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2
Sincerely,
The Wild Apricot Team
2 votes -
System maintenance on May 18, 2017 at 3 am (ET)
Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.
The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesWe would like to announce that the system maintenance has been successfully completed.
And we apologize for any inconvenience this might have caused.
The Wild Apricot Team
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Importing contacts currently not working
Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.
Our apologies for the inconvenience.
Wild Apricot Support.
2 votesThe problem with Amazon Web Services has been resolved and the importing feature is available again.
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