Service notices
513 results found
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Service Notice: 2FA verification via SMS Issue
Please note, logging in using two-factor authentication via SMS is currently experiencing issues and has been turned off. We appreciate your patience while we work to fix it.
2 votes -
Service Notice: Maintenance and Intermittent Loading Issue
We are aware of intermittent loading issues on the WildApricot website and are actively working to resolve them. We apologize for any inconvenience.
Additionally, scheduled maintenance will take place tonight at 9:00 PM ET. During this time, there will be a brief 5 minute outage affecting WildApricot admin, client sites, registrations, and mobile access. One-time password services will also be temporarily disrupted.
This maintenance is necessary to improve system stability and prepare for upcoming enhancements. We appreciate your patience and understanding.
2 votes -
Event Announcement Email Delays
We are currently experiencing an issue where some Event Announcement emails are delayed after clicking "Send Now". Our development team is actively working on the issue and we thank you for your patience while we resolve this.
2 votes -
Intermittent Featured Member Gadget Issues
We are currently experience intermittent Featured Member Gadget issues which is sometimes leading to the gadget not loading. Our development team is currently working on the issue, thank you for your patience.
2 votes -
WildApricot Sites Are Experiencing Slow Load Times
At the moment, we are experiencing performance issues with our servers. As a result, WildApricot sites are loading slower than normal. Our team is currently investigating this issue, and we will post an update once we have more information or a resolution. We apologize for the inconvenience.
2 votes -
Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.
2 votesAll clients have been successfully upgraded to version 7.22.
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Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.
2 votesVersion 7.20 was successfully published to all clients.
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Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…
2 votesAll clients have been successfully upgraded to Version 7.14 of Wild Apricot
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Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the…
2 votes -
Version 7.3 update beginning on September 3, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
This update includes some new features including:
• Newsletter manager admin role
• Store manager admin role
• SCA support for StripeAs well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.
2 votesAll accounts were successfully upgrade to version 7.3
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Version 6.21 update beginning on May 15, 2019 at 2:00 am ET
An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a…
2 votesVersion 6.21 was successfully published to all clients.
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Our offices will be closed on Friday, April 19th for Good Friday
Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.
2 votes -
Version 6.20 update beginning on April 1st, 2019 at 2:00am ET
An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.
Sincerely,
The Wild Apricot Team
2 votesVersion 6.20 was successfully published. It will be released to clients over the next 2 days.
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Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET
Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
2 votesDatabase maintenance was completed successfully
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Version 6.18 update beginning on February 25th, 2019 at 1:00am ET
An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…
2 votes6.18 publication is finished. We had 10 minutes downtime.
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Version 6.16 update beginning on January 21, 2019 at 2:00am ET
An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …
2 votesVersion 6.16 was successfully published to all clients.
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Version 6.14 update beginning on December 3, 2018 at 2:00am ET
An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…
2 votesVersion 6.14 was successfully published to all clients
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Version 6.12 update beginning on October 31, 2018 at 2:30am EST
An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648
Sincerely,
The Wild Apricot Team
2 votesThe 6.12 release was successfully published to all clients.
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Issues with email log and email links
One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.
2 votesThe issue with the email log and email links has been resolved. We apologize for the inconvenience.
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Browser compatibility changes to comply with PCI mandate
The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).
To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.
To view…
2 votesSupport for TLS versions 1.0 and 1.1 was discontinued as planned on March 12, 2018
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