Service notices

  1. Maintenance notice Oct 14, 2009

    Server maintenance is planned for October 14, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Maintenance notice Oct 8, 2009

    Server maintenance is planned for October 8, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change of IP address - important

    This applies to all clients using custom domains which are setup via our IP address 206.196.16.30.

    Due to upgrades in our network it is necessary to update the IP address used in the settings of your custom domain(s)

    You need to update the IP address in your domain registrar DNS server settings as soon as possible. The old IP address will continue to work in the nearest future in parallel with the new one, but it is very
    important to switch ASAP to avoid any possible interruptions to the service.

    Old IP address: 206.196.16.30
    Should be changed to NEW IP…

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Maintenance notice Oct 7, 2009

    Server maintenance is planned for October 7, 2009.

    Expected downtime is up to 15 minutes minutes from 4:30 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Maintenance notice Oct 5, 2009

    Server maintenance is planned for October 5, 2009.

    Expected downtime is up to 15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.2 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Upgrade to version 3.2 on Oct 1st, Thursday - server downtime notice

    Our next upgrade is planned for Thursday, October 1st, 2009

    Servers will be taken off-line intermittently from 2:50 am to 6:00 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be updated automatically, no action is required on your part.

    Outline of key changes:
    * Tracking of opened emails and link click-throughs
    * Photo albums for members
    * 'Gadgets' that you can insert on your web pages: Upcoming events, recent forum updates, recent blog updates
    * Macros to use custom fields…

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Hardware upgrades September 18

    Our data center will be upgrading network hardware on September 18th from 1 AM to 4 AM EST (Toronto/New York). We expect only a minor downtime period (a few minutes) for our services during this window.

    Please inform other users as appropriate.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Maintenance notice Sep 10, 2009

    Urgent Microsoft security patches have to be installed on our servers.
    Expected downtime is up to 15 minutes from 10:00 am EST (Toronto/New York) for all our services.
    Please inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Service interruption night of 25th to 26th August

    When it rains, it pours....

    On August 25th at 10:11 pm (EST) our monitoring systems recorded a problem accessing our servers. Our engineers were immediately notified and got to work on the problem. The problem was traced down to a critical piece of hardware - so-called 'load balancer', device which directs traffic to various servers handling the traffic to client sites. The device has malfunctioned and shut down. We worked with the data hosting center to have this problem resolved and unfortunately it took a while to restore the service.

    Service was back to normal at 3:05 am on August…

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Short service interruption on August 25th

    On August 25th at 14:47 (EST) one of our web servers malfunctioned and rebooted which affected a number of clients served by this particular machine. Total downtime for the machine was 22 minutes until 15:09 - though service interruption for most clients was much shorter (typically a few minutes) as they were rerouted to other serves in the meantime.

    We apologize for the inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Maintenance notice Aug 19, 2009

    Server maintenance is planned for August 19, 2009.

    Expected downtime is up to 5-15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Maintenance notice Aug 17, 2009

    Server maintenance is planned for August 17, 2009.

    Expected downtime is up to 5-15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Maintenance notice Aug 6, 2009

    Server maintenance is planned for August 6, 2009.

    Expected downtime is up to 5-15 minutes minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Maintenance notice Aug 5, 2009

    Server maintenance is planned for August 5, 2009.

    Expected downtime is up to 5-15 minutes from 4:15 am EST (Toronto/New York).

    We will be applying database security fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Maintenance notice Aug 3, 2009

    Server maintenance is planned for August 3, 2009.

    Expected downtime is about 5 minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.1 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Upgrade to 3.1 scheduled for July 29th, 2009 - server downtime notice

    Our next upgrade is planned for Wednesday, July 29th, 2009

    Servers will be taken off-line intermittently from 2:30 am to 4:30 am, Eastern time (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be updated automatically, no action is required on your part.

    Outline of key changes:
    * Advanced search for the contact list (including search by donations and events)
    * Donation form customization
    * Ability to restrict web editors to editing specific web pages
    * Contact form to protect privacy of members emails …

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Information about system outage on Thursday July 23rd

    Last Thursday July 23rd we had an outage on Wild Apricot servers for up to 25 minutes. During this time affected websites erroneously redirected to wildapricot.com.

    We sincerely apologize for the inconvenience. This was due to an error by one of our developers preparing a database script for the final testing stages of upcoming release 3.1 (scheduled for Wednesday July 29th). We have fully restored the system within 25 minutes.

    Due to this outage our support system had to deal with greatly increased volume of support calls and emails so we apologize for taking longer than normal to get back…

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Maintenance notice Jul 25, 2009

    Server maintenance is planned for July 25, 2009.

    Expected downtime is up to 5 minutes from 2:00 am EST (Toronto/New York).

    We will be upgrading hardware.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Maintenance notice Jul 23, 2009

    Server maintenance is planned for July 23, 2009.

    Expected downtime is up to 2-5 minutes from 2:30 am EST (Toronto/New York).

    We will be applying Microsoft security patches.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Maintenance notice for service sites (including support forums)

    Server maintenance is planned for July 14, 2009 for our service websites:
    * www.wildapricot.com (including support forums and blog)


    • associations.wildapricot.com

    • support.wildapricot.com

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

    Expected downtime is up to 2 hours starting at 3:30 am EST (Toronto/New York time).

    We will be upgrading database servers.

    Please inform other users as appropriate. We apologize for any inconvenience.

    0 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Service notices

Categories

Feedback and Knowledge Base