Service notices

  1. Maintenance notice Jun 08, 2011

    Server maintenance is planned for Jun 08, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  2. Maintenance notice Jun 01, 2011

    Server maintenance is planned for Jun 01, 2011.

    Expected downtime is up to 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  3. Maintenance notice for payment site

    Server maintenance is planned for May 31, 2011 for our payment website. This means that users will be unable to make any payments on Wild Apricot sites during maintenance.

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.We will be applying security fixes for the server.

    Expected downtime is up to 30 minutes starting at 3:30 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

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  4. Maintenance notice May 26, 2011

    Server maintenance is planned for May 26, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  5. Maintenance notice May 24, 2011

    Server maintenance is planned for May 24, 2011.

    Expected downtime is up to 2 hours from 3:30 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart .

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Maintenance notice May 19, 2011

    Server maintenance is planned for May 19, 2011.

    Expected downtime is up to 60 minutes from 8:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  7. Problem with pictures in emails linked via absolute URLs

    When you create an email and insert pictures via Wild Apricot website editor, it inserts it via so-called relative link in your email HTML code, e.g.

    ...img src="/Resources/Pictures/logo.gif"...

    (It's called relative because it does not include your website domain)

    However, if links to pictures are inserted in a different way - e.g. by manually editing HTML code, they might use 'absolute links', e.g. ...img src="www.mysite.org/Resources/Pictures/logo.gif"...

    There is currently a problem with these absolute links to images - they get broken when email is sent out. We are working on it and expect it to be fixed on May…

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  8. Problem with automatic recurring payments

    We have discovered a problem with automatic recurring payments - after 4.2 upgrade Wild Apricot is not correctly processing payment notifications we receive from payment gateways. Thus, membership records with automatic recurring payments are not properly renewed even though the payment was successfully charged by your payment processor.

    We are working on this problem, our current best guess is that it will be resolved tomorrow, May 19th.

    For now, we advise to manually check all member records which were supposed to be renewed automatically but did not - check your merchant account and if payment was received, adjust the renewal…

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  9. Version 4.2 upgrade on Wednesday, May 18, 2011 (2:50am)

    Wild Apricot v4.2 upgrade is planned for Wednesday, May 18th, 2011.Servers will be taken off-line intermittently from 2:50 am to 8:00am, Eastern time (GMT-5).
    Please notify other users in your organization as appropriate.
    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.
    New version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, including the following:
    * Detailed log of sent emails - both email blasts and automatic system emails, including the capability to…

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  10. Hosting provider maintenance notice Apr 15, 2011

    Our hosting data center will be conducting a planned maintenance on DNS servers on April, 15th from 1 am to 5 am (EDT).

    This will require rebooting DNS servers and might lead to inaccessibility of your site for up to 10 minutes.

    Please logoff in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  11. Maintenance notice Mar 03, 2011

    Server maintenance is planned for March 03, 2011.

    Expected downtime is up to 10 minutes from 3:15 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  12. Maintenance notice Feb 15, 2011

    Server maintenance is planned for February 15, 2011.

    Expected downtime is up to 30 minutes from 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  13. Maintenance notice Feb 11, 2011

    Server maintenance is planned for February 11, 2011.

    Expected downtime is up to 30 minutes from 5:00 am EST (Toronto/New York).

    Maintenance work will be performed on servers involved in processing data import and Arttext, other functionality of your Wild Apricot account should not be affected.

    During this period import process might get delayed by 30 minutes and Arttext images might be displayed with delays.

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  14. Maintenance notice Feb 03, 2011

    Server maintenance is planned for February 03, 2011.

    Expected downtime is up to 40 minutes from 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  15. Maintenance notice for service sites (including support forums and help portal)

    Server maintenance is planned for Jan 26, 2011 for our service websites:www.wildapricot.com (including support forums and blog)
    help.wildapricot.comsupport.wildapricot.com

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

    Expected downtime is up to 2 hours starting at 4:00 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

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  16. Maintenance notice Jan 25, 2011

    Server maintenance is planned for January 25, 2011.

    Expected downtime is up to 60 minutes from 5:00 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart .

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  17. Maintenance notice Jan 18, 2011

    Server maintenance is planned for Jan 18, 2011.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Delay when sending emails to AOL accounts - Jan 6, 2010

    Yesterday morning (January 6th, 2010) we received reports that emails sent to accounts with "@aol.com" extensions were being delayed. Upon investigating we found that AOL had temporary limited the rate that emails from our servers could sent due to a sudden increase in emails being sent out. No emails were being blocked - there was only a delay in when AOL delivered them.

    We have contacted AOL to resolve this issue and are waiting to hear back from them. In the meantime we have switched over to our backup email server and emails are now being delivered as normal.

    We…

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  19. Sporadic connectivity problems between 9:30 am Est and 10 am EST

    A number of clients have reported to us a problem accessing their Wild Apricot sites in the time period from 9:30 am and 10 am.

    We have investigated this and found that while all our servers were up and running during that time and accessed fine from our own locations and by most clients, our monitoring systems did register connectivity issues from several regions, including US Midwest and Australia. It looks like our hosting provider experienced some malfunction with their network connectivity from certain locations - but everything was back to normal as of 10 am EST.

    We will be…

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  20. Upcoming version 4.1 upgrade on Wednesday January 12, 2011

    Our next upgrade - version 4.1 - is planned for Wednesday, January 12th, 2011

    Servers will be taken off-line intermittently from 2:50 am to 7:00am, Eastern time (GMT-5)

    Please notify other users in your organization as appropriate.All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade for any troubleshooting.

    As always, new version will provide improvements and enhancements to Wild Apricot, addressing your feedback and requests, incuding the following:
    * Contact and member records with empty email
    * Online subscription form page…

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