Service notices
479 results found
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System maintenance on November 23, 2016 at 1:00am EST
Wild Apricot will be performing maintenance on a key service on Wednesday, November 23, 2016 beginning at 1:00am EST. The maintenance may take up to 30 minutes to complete.
During this time, Wild Apricot sites will still be accessible. You can continue to work as usual.
The Wild Apricot Team
0 votes -
Support Phone lines are not available - Oct 13, 2016
We are currently experiencing technical difficulties as of 2:30pm EST. A team of engineers are working to resolve the issues as quickly as possible. We appreciate your patience as we are working to resolve this issue.
0 votesSupport phone lines are back up 3:30pm EST.
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System maintenance on October 6, 2016 at 3:15am EDT
Wild Apricot will be performing maintenance on a key service on Thursday, October 6th, 2016 beginning at 3:15am EDT.
The maintenance may take up to 60 minutes to complete. During this time, Wild Apricot sites will be accessible, but import service maybe unavailable.
You can continue to work as usual.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesMaintenance completed as planned.
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5 Hour Outage, March 21st 2016 Update
On March 21st, 2016, out clients experienced a 5 hour outage which resulted in all Wild Apricot services to be down.
The exact time of the outage was 1:25 pm EST - 6:39 pm EST
The reason for the incident was a failed scheduled maintenance action of rebuilding the SQL server indexes.
We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.
0 votes -
Forums upgrade on March 23, 2016
We're upgrading our user feedback system to a new version. During this process, our main wishlist forum is temporarily unavailable. We're sorry for the inconvenience.
0 votesSuccessfully upgraded.
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Version 5.7.2 update on January 25th, 2016 at 3am EST
An update of Wild Apricot to version 5.7.2 is scheduled for Monday, January 25th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 30 minutes.
This update will include some new features, including:
Ability to edit document links
JavaScript access to API from Wild Apricot site pages
New simple email layoutAs well, Wild Apricot is migrating to a new and improved customer support system so we can serve you better. During the transition period, the ability to submit support requests from within Wild Apricot has been temporarily suspended.
Finally, this update will address a…
0 votesCompleted. Downtime took 18 minutes.
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Server maintenance on Wednesday January 13th starting at 3am EST
We will be installing updates on a key Wild Apricot server on Wednesday January 13th, beginning at 3:00 am EST. Wild Apricot sites will be inaccessible for up to 30 minutes.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesMaintenance completed
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Degraded Website Performance
We are currently experiencing a network issue with our hosting provider which is causing websites to respond slowly. We hope to have the service restored as quickly as possible and apologize for the inconvenience.
0 votesThe network issue that caused sites to have a delayed response has now been resolved. We apologize for the inconvenience and appreciate your patience during this time
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Version 5.7 to be published on December 7, 2015 beginning at 3am EST
Version 5.7 of Wild Apricot will be published on Monday, December 7th, beginning at 3:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.
This release will include several improved workflows and new features, including:
* Revised payment workflow
* Simplified newsletter composition
* Event waitlists
* New Facebook comments gadget
* Photo album sortingFor more information, see http://help.wildapricot.com/display/DOC/Release+5.7.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesRelease 5.7 published. Downtime took 52 minutes instead of expected 30 minutes
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Version 5.6.2 update on October 28th, 2015 at 3am EDT
An update of Wild Apricot to version 5.6.2 is scheduled for Wednesday, October 28th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.6.2.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesWe’ve published WA Update 5.6.2. Downtime took 17 min beginning from 3:00 AM EDT.
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Version 5.6.1 update on October 13th, 2015 at 3am EDT
An update of Wild Apricot to version 5.6.1 is scheduled for Tuesday, October 13th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will introduce a new Feedback feature to the admin area, and fix the problem where the filename was overwriting the selected link text when inserting a link to a document or other file. As well, the update will address a number of bugs reported by our users. For more information, see http://help.wildapricot.com/display/DOC/Update+5.6.1.
Please save your work and log out in advance, and warn your clients about possible…
0 votesReleased and new feedback features works perfectly! For 1 week we have collected about 3K responses and managed to comment back to almost all of them.
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Version 5.6 to be published on October 5, 2015 beginning at 4am EDT
Version 5.6 of Wild Apricot will be published on Monday, October 5th, beginning at 4:00 am (EDT). Wild Apricot sites will be inaccessible for up to one hour.
This release will include several new features, including:
* Redesigned process for inserting images and other files
* Multi-session events
* Updating membership level via API
* Two new ecological theme setsFor more information, see http://help.wildapricot.com/display/DOC/Release+5.6.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesDowntime took 35 min beginning from 4:00 AM EDT. We experienced problems with payment processing just after publication till 5:24 AM due to the internal problems during publication process.
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System maintenance on September 9, 2015 at 3:30 am (EST)
Wild Apricot will be performing system maintenance on Wednesday September 9, 2015 beginning at 3:30 am EST.
The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot team
0 votesSuccessfully published.
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System maintenance on August 13, 2015 at 3 am (EST)
Wild Apricot will be performing system maintenance on Thursday August 13, 2015 beginning at 3 am EST.
The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot team
0 votesSuccessfully published
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Version 5.4.2 update on July 9th, 2015 at 3am EDT
An update of Wild Apricot to version 5.4.2 is scheduled for Thursday, July 9th, beginning at 3:00 am (EDT). The update may take up to 15 minutes to complete.
This update will address a number of bugs reported by our users. For details, see Update 5.4.2 http://help.wildapricot.com/display/DOC/Update+5.4.2 .
There will be no downtime, but connections to your site will be dropped briefly at some point during the update. Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votes -
Resource file service is down, Monday, Jul 06, 2015, 12:12pm EST
The resource file service is currently having some problems. This will affect the images and files on client websites (displaying, downloading, uploading, accessing files in File management).
We're currently working to restore it. I will post more updates as they come in.
[2:10pm] Our System Operations team are still working to resolve the issue.
[4:35pm] We are unable to provide an ETA on this issue, but it is at our highest priority at the moment. We also had reports that some users are unable to open a 30 day trial.
[6:14pm] We're currently running a backup server while we fix…
0 votes(on behalf of Kevin Jervis, Support Manager)
Incident Report: Partial Service Disruption
Incident Date: July 6, 2015
Incident Time: 12:10 PM EST
Incident Number: WA20150706Description:
On Monday, July 6th, 2015 our resource file server experienced a disruption in service.Background:
At 12:10 PM EST our network monitoring system detected a malfunction with the file resource server. The file resource server is a device that controls access to separately stored files as part of a multi-user system. The effect was that client websites were impacted as noted below.Summary of Incident Impact:
- Images not displaying
- Links not working
- File management (uploading and downloading)
- Custom Email templates not available
- Theme customization (CSS, Theme overrides were not applied)
- New trial signups not workingMembership information was not impacted!
Our team of engineers were unsuccessful in repairing the main file resource server and made the…
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53 minutes downtime on Mon 29 Jun, starting at 10:00am EST
The main reason was one of our servers unexpectedly hit storage capacity. This has been resolved.
Downtime was from 10:00-10:53 EST
There was an additional 6 min downtime due to low performance of SQL – we started procedure to decrease log file size on SQL.
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TLS Version 1.0 and PCI compliance
The PCI (Payment Card Industry) Security Standards Council https://www.pcisecuritystandards.org/index.php – which administers the security standards for major credit card companies – has identified vulnerabilities https://www.pcisecuritystandards.org/pdfs/15_04_15 PCI DSS 3 1 Press Release.pdf in Version 1.0 of the Transport Layer Security (TLS), the protocol used to encrypt online transactions.
Consequently, they will be requiring all online transactions to be conducted using more recent versions of TLS. Those that continue to use TLS Version 1.0 after the deadline date of June 30, 2016 will no longer be considered PCI compliant. In the meantime, software applications that use TLS 1.0 must submit a risk…
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Version 5.4.1 update on June 30th, 2015 at 3am EDT
An update of Wild Apricot to version 5.4.1 is scheduled for Tuesday, June 30th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will include responsive versions of the Fiesta, Clean Lines, Dark Impact, Treehouse, and White Space website themes, and fix bugs reported by our users. For more details, see Update 5.4.1 http://help.wildapricot.com/display/DOC/Update+5.4.1 .
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votes -
Version 5.4 to be published on June 15, 2015 at 3am EDT
Version 5.4 of Wild Apricot will be published on Monday, June 15th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 15 minutes.
As well, the Facebook Like Box gadget, which is based on a plugin being discontinued by Facebook, may not be viewable for up to an hour (until 4am), at which point it will be replaced by the new Facebook Page gadget.
This release includes a number of new features, including:
-WordPress integration
-Single sign-on service
-Line height control
-Another responsive themeFor more information, click here http://help.wildapricot.com/display/DOC/Release+5.4 .
Please save your work…
0 votes
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