Service notices
493 results found
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Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET
An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…
1 voteVersion 5.15 of Wild Apricot has been successfully rolled out to all clients.
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No phone support on Thursday, November 23rd. Limited email support available.
Phone support will not be available on Thursday, November 23rd. Limited email support will be available
0 votes -
System maintenance on November 16th, 2017
Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
1 voteWe would like to announce that the planned maintenance has been completed without any serious impact on websites availability.
We apologize for the inconvenience the maintenance might have caused.
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System maintenance on November 15th, 2017
Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.
We apologize for any inconvenience.
The Wild Apricot Team
2 votesSystem maintenance has been completed.
There were no availability issues with websites during that time.
We apologize for the possible inconvenience.
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Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017
Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.
7 votesAll Wild Apricot sites are back up now.
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Help site is currently not available
The help site is down. We are investigating and hope to resolve this issue shortly.
0 votesThe help site is back up now. We apologize for the inconvenience.
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Version 5.14 update beginning on November 7th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .
Sincerely,
The Wild Apricot Team
1 voteThe 5.14 update has been successfully rolled out to all clients.
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October 25 - Issues with processing payments via Stripe
We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience.
3 votesWe would like to announce that the issue with Stripe has been fully resolved.
All the guidance is described on our Stripe help page at https://help.wildapricot.com/display/DOC/Stripe#Stripe-Whatyouneedtogetstarted
We apologize for the inconvenience.
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Unable to create new trial accounts
We are currently experiencing a problem with creating new trial accounts. We are investigating the issue and will update this notice when it is fixed
0 votesThe problem with creating new trial accounts has been resolved.
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Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET
An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .
Sincerely,
The Wild Apricot Team
2 votesVersion 5.13 of Wild Apricot was successfully published to all clients.
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Slow performance of Wild Apricot
Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.
We sincerely apologize for the inconvenience.
5 votesThe issue with slow performance on our servers has been fixed. It was related to improper server configuration. Affected time was from 8:16 AM EST until 9:58 AM EST.
We apologize for the inconvenience.
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No phone support on Thursday, October 12th. Limited email support available.
Phone support will not be available on Thursday, October 12th. Limited email support will be available
0 votes -
Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, October 9th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
0 votesVersion 5.12.2 of Wild Apricot has been successfully published to all clients.
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Mail Servers performance issues on September 25th, 2017
Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.
We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.
Please accept our sincere apologies for the inconvenience caused.
4 votesOn October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.
The issue has been fixed and we do not experience any delays in email delivery now.
We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.
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Version 5.12 to be published on Monday, August 28th
Version 5.12 of Wild Apricot is scheduled to be published on Monday, August 28th, beginning at 3:00 am (ET). The publication process will take up to 30 minutes, but Wild Apricot sites will still be accessible during this time.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Ability to filter the Donations list by date, or by the value of a custom donation field of the dropdown or radio buttons type, such as fund.
- Ability to group the donations report by any donation field of the dropdown…
0 votesVersion 5.12 of Wild Apricot was successfully updated. The publication process took about 2 hours. The payment system was down for approximately 20 minutes.
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We are currently experiencing unexpected downtime
Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.
15 votesAll Wild Apricot sites are back up now
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Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
8 votesWe have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1
As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.
We sincerely apologize for the inconvenience which delayed accounts transition.
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Wild Apricot is moving to Amazon Web Services on July 4, 2017
Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.
The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.
Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.
If you’re using a custom domain name for your…
10 votesWild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200
For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address
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Version 5.11.2 update on June 19th, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2
Sincerely,
The Wild Apricot Team
2 votes -
Version 5.11.1 update on May 29, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.1 is scheduled for Monday, May 29th, beginning at 2:00 am (ET). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.1 .
Sincerely,
The Wild Apricot Team
0 votesThe update was completely successfully.
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