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Service notices

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  1. Version 5.12 to be published on Monday, August 28th

    Version 5.12 of Wild Apricot is scheduled to be published on Monday, August 28th, beginning at 3:00 am (ET). The publication process will take up to 30 minutes, but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • Ability to filter the Donations list by date, or by the value of a custom donation field of the dropdown or radio buttons type, such as fund.
    • Ability to group the donations report by any donation field of the dropdown…
    0 votes

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  2. We are currently experiencing unexpected downtime

    Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

    15 votes

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  3. Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

    An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…

    8 votes

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    We have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1

    As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.

    We sincerely apologize for the inconvenience which delayed accounts transition.

  4. Wild Apricot is moving to Amazon Web Services on July 4, 2017

    Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

    The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

    Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

    If you’re using a custom domain name for your…

    10 votes

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  5. Version 5.11.2 update on June 19th, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

    Sincerely,

    The Wild Apricot Team

    2 votes

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  6. Version 5.11.1 update on May 29, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.11.1 is scheduled for Monday, May 29th, beginning at 2:00 am (ET). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.1 .

    Sincerely,

    The Wild Apricot Team

    0 votes

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  7. System maintenance on May 18, 2017 at 3 am (ET)

    Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

    The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

    2 votes

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  8. Version 5.11 to be published on May 15th, 2017

    Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • The ability to offer discounts for membership renewals and level changes
    • Control over which fields appear on donation forms
    • Admins can add contacts to event waitlists
    • Fewer required fields when…
    6 votes

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  9. System maintenance on April 14th, 2017 at 4:00 am (EDT)

    Wild Apricot will be performing maintenance on our database servers on Sunday April 14th, 2017 beginning at 4:00 am EDT.

    The maintenance may take up to 2 hours to complete. Wild Apricot sites should still be accessible during this time.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

    0 votes

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  10. Version 5.10.2 update on April 11th, 2017 at 3:00am EDT

    An update of Wild Apricot to version 5.10.2 is scheduled for Tuesday, April 11th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.10.2 .

    Sincerely,

    The Wild Apricot Team

    0 votes

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  11. Regular maintenance on April 6, 2017 at 5:15 AM EST

    A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

    Sincerely,

    The Wild Apricot Team

    1 vote

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  12. Global database update on April 5, 2017 at 5am EST

    An update of Wild Apricot global database is scheduled for Wednesday, April 5th, beginning at 5:00 am (EST). Wild Apricot sites may be inaccessible for up to 2 hours, but we do not expect any downtime at all.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    0 votes

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  13. Version 5.10.1 update on March 27, 2017 at 3:00am EDT

    An update of Wild Apricot to version 5.10.1 is scheduled for Monday, March 27th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see help.wildapricot.com/display/DOC/Update+5.10.1 .

    Sincerely,

    The Wild Apricot Team

    0 votes

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  14. Wild Apricot help site currently unavailable

    The Wild Apricot help site – help.wildapricot.com – is currently unavailable while we perform maintenance on it. We hope to have it back up soon. We are sorry for the inconvenience.

    0 votes

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  15. Phone support is currently down; email support is intermittent

    Because of an issue with our support system software, Wild Apricot phone support is currently unavailable, and email support is available intermittently. Our support software supplier is working to resolve the problem and restore regular support.

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  16. Some Wild Apricot sites are blank or experiencing internal errors

    Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

    1 vote

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  17. Wild Apricot help site currently unavailable

    Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

    3 votes

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  18. Issues with Support phone lines

    We are currently experiencing some service interruptions that will affect the ability for us to take your call. Please leave a message with your name and contact information, and we will get back to you when we are up and running. You can also send us an email to support@wildapricot.com. We apologize for any inconvenience.

    Wild Apricot Support

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  19. Version 5.10 to be published on March 13, 2017

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • Ability to schedule email blasts for future delivery
    • Option to display a Not attending button in event announcement emails
    • New members cannot register for events using member-only registration types until their membership is activated
    • Option to automatically suspend overdue members
    1 vote

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  20. Support phones are down, some issues with support tickets

    Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

    1 vote

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