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1. Version 5.12 to be published on Monday, August 28th

   Version 5.12 of Wild Apricot is scheduled to be published on Monday, August 28th, beginning at 3:00 am (ET). The publication process will take up to 30 minutes, but Wild Apricot sites will still be accessible during this time.

   This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

   • Ability to filter the Donations list by date, or by the value of a custom donation field of the dropdown or radio buttons type, such as fund.
   • Ability to group the donations report by any donation field of the dropdown or radio buttons type.
   • Options to include common fields and more transaction details – including taxes – when exporting financial reports.
   • Option to send the application initiation email to the member when adding a new member or assigning membership to a contact.
   • New search criteria to search for members with recurring payment profiles.
   • Various usability improvements to the Events module.
   • and more

   For more information on the new features, enhancements, and bug fixes, see help.wildapricot.com/display/DOC/Release+5.12

   We hope you enjoy the new features.

   The Wild Apricot Team

   Version 5.12 of Wild Apricot is scheduled to be published on Monday, August 28th, beginning at 3:00 am (ET). The publication process will take up to 30 minutes, but Wild Apricot sites will still be accessible during this time.

   This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

   • Ability to filter the Donations list by date, or by the value of a custom donation field of the dropdown or radio buttons type, such as fund.
   • Ability to group the donations report by any donation field of the dropdown… more
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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 5.12 of Wild Apricot was successfully updated. The publication process took about 2 hours. The payment system was down for approximately 20 minutes.

2. We are currently experiencing unexpected downtime

   Some Wild Apricot sites are currently inaccessible due to unexpected downtime. We are investigating and hope to resolve the issue as soon as possible.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All Wild Apricot sites are back up now

3. Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

   An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information, see https://help.wildapricot.com/display/DOC/Update+5.12.2 .

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 5.12.2 is scheduled for Monday, September 18th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We have addressed critical issues which prevented us from transferring our customers to the new version 5.12.1

   As stated in the initial message the update will be released to clients in batches over a space of a week to ensure stability.

   We sincerely apologize for the inconvenience which delayed accounts transition.

4. Wild Apricot is moving to Amazon Web Services on July 4, 2017

   Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

   The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

   Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

   If you’re using a custom domain name for your Wild Apricot site, you’ll need to get the DNS settings for your custom domain updated to point to our new IP address. You can’t do this before the migration on July 4th, but you can get prepared to make the change. We’ll be keeping our old IP address for 2 months (until September 4th) to give clients with custom domains plenty of time to contact their domain name provider and make the change.

   Around July 5th or 6th, we will email all full administrators our new IP address, and instructions on switching IP addresses. You can then ask your domain name provider to update your DNS settings to point to our new IP address, or do it yourself.

   For a list of frequently asked questions about Wild Apricot's migration to AWS, see https://support.wildapricot.com/hc/en-us/articles/115007880728-Wild-Apricot-s-move-to-AWS-clients-with-custom-domains

   Sincerely,

   The Wild Apricot Team

   Wild Apricot is switching cloud platforms, moving to Amazon Web Services (AWS) on July 4th, 2017, beginning at 2:00 AM (ET). We chose AWS based on their worldwide reputation for being the fastest and most reliable cloud platform available.

   The migration will begin at 2AM (ET) on July 4th. We anticipate only 15 minutes of downtime but there could be brief interruptions during the hours that follow.

   Apart from improved performance, this move will have no effect on your Wild Apricot site. Your site should appear just as it did before.

   If you’re using a custom domain name for your… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Wild Apricot has successfully moved our cloud platform to AWS. Clients with custom domains should begin updating their DNS settings to point to our new IP address – 34.226.77.200

   For instructions on updating DNS settings to point to our new address, see https://help.wildapricot.com/display/DOC/Changing+your+DNS+settings+to+point+to+a+different+IP+address

5. Version 5.11.2 update on June 19th, 2017 at 2:00am ET

   An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

   This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

   Sincerely,

   The Wild Apricot Team

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6. Version 5.11.1 update on May 29, 2017 at 2:00am ET

   An update of Wild Apricot to version 5.11.1 is scheduled for Monday, May 29th, beginning at 2:00 am (ET). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.

   This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.1 .

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The update was completely successfully.

7. System maintenance on May 18, 2017 at 3 am (ET)

   Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

   The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We would like to announce that the system maintenance has been successfully completed.

   And we apologize for any inconvenience this might have caused.

   The Wild Apricot Team

8. Version 5.11 to be published on May 15th, 2017

   Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

   This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

   • The ability to offer discounts for membership renewals and level changes
   • Control over which fields appear on donation forms
   • Admins can add contacts to event waitlists
   • Fewer required fields when creating events
   • An opt-in mechanicsm for CASL (Canadian Anti-Spam Legislation)
   • The ability to hide the Member ID field from member profiles
   • Bundle admin names appear in alphabetical order when adding to a bundle

   For more information on the new features, enhancements, and bug fixes, see help.wildapricot.com/display/DOC/Release+5.11

   We hope you enjoy the new features.

   The Wild Apricot Team

   Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

   This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

   • The ability to offer discounts for membership renewals and level changes
   • Control over which fields appear on donation forms
   • Admins can add contacts to event waitlists
   • Fewer required fields when… more
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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We would like to announce that the issue has been fully resolved.

   Analysis shown that it was related to internal routing of our ISP (from old IP address to the new one).

   We apologize for the inconvenience this has caused.

9. System maintenance on April 14th, 2017 at 4:00 am (EDT)

   Wild Apricot will be performing maintenance on our database servers on Sunday April 14th, 2017 beginning at 4:00 am EDT.

   The maintenance may take up to 2 hours to complete. Wild Apricot sites should still be accessible during this time.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Database maintenance has been successfully completed with no downtime.

10. Version 5.10.2 update on April 11th, 2017 at 3:00am EDT

    An update of Wild Apricot to version 5.10.2 is scheduled for Tuesday, April 11th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.10.2 .

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Update completed successfully

11. Regular maintenance on April 6, 2017 at 5:15 AM EST

    A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

    Sincerely,

    The Wild Apricot Team

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12. Global database update on April 5, 2017 at 5am EST

    An update of Wild Apricot global database is scheduled for Wednesday, April 5th, beginning at 5:00 am (EST). Wild Apricot sites may be inaccessible for up to 2 hours, but we do not expect any downtime at all.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The scheduled maintenance has been successfully finished.

    Unfortunately there was a downtime of 25 minutes at 5:48 – 6:12 AM EDT.

    We sincerely apologize for the inconvenience this has caused.

13. Version 5.10.1 update on March 27, 2017 at 3:00am EDT

    An update of Wild Apricot to version 5.10.1 is scheduled for Monday, March 27th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see help.wildapricot.com/display/DOC/Update+5.10.1 .

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The 5.10.1 update was published successfully without any downtime.

14. Wild Apricot help site currently unavailable

    The Wild Apricot help site – help.wildapricot.com – is currently unavailable while we perform maintenance on it. We hope to have it back up soon. We are sorry for the inconvenience.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Help site is back up. Total downtime: 2 hours

15. Phone support is currently down; email support is intermittent

    Because of an issue with our support system software, Wild Apricot phone support is currently unavailable, and email support is available intermittently. Our support software supplier is working to resolve the problem and restore regular support.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issue with our support system was resolved at 7:50pm EDT after over 5 hours of downtime. We apologize for the service interruption.

16. Some Wild Apricot sites are blank or experiencing internal errors

    Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issues with blank sites and sites with internal errors has been resolved. We are very sorry for these unexpected problems. Please let support know if you continue to experience any issues with your site.

17. Wild Apricot help site currently unavailable

    Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Wild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.

18. Issues with Support phone lines

    We are currently experiencing some service interruptions that will affect the ability for us to take your call. Please leave a message with your name and contact information, and we will get back to you when we are up and running. You can also send us an email to support@wildapricot.com. We apologize for any inconvenience.

    Wild Apricot Support

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19. Version 5.10 to be published on March 13, 2017

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • Ability to schedule email blasts for future delivery
    • Option to display a Not attending button in event announcement emails
    • New members cannot register for events using member-only registration types until their membership is activated
    • Option to automatically suspend overdue members
    • Recurring members can update their own credit card details
    • Free and Variable event labels no longer displayed
    • Each area in admin view now identified by unique URL, allowing you to bookmark or link to each area

    Among the bug fixes are various importing and email issues.

    For more information on the new features, enhancements, and bug fixes, see help.wildapricot.com/display/DOC/Release+5.10

    We hope you enjoy the new features.

    Sincerely,

    Wild Apricot Support

    Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • Ability to schedule email blasts for future delivery
    • Option to display a Not attending button in event announcement emails
    • New members cannot register for events using member-only registration types until their membership is activated
    • Option to automatically suspend overdue members
    • … more
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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Wild Apricot Version 5.10 was successfully published. Some sites are experiencing internal errors. We are working to resolve this issue as quickly as possible.

20. Support phones are down, some issues with support tickets

    Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The support phone system is now back up.