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Service notices

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  1. Page edits leading to Bad request errors

    Clients are receiving Bad request errors when adding certain combinations of gadgets. The gadgets are being duplicated leading to the error.

    We are working to identify the cause of the problem and fix it as soon as possible.

    0 votes

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    0 comments  ·  Admin →
  2. Advanced contact searches currently not working properly

    Advanced contact searches are currently returning the entire contact, ignoring any filtering criteria. Advanced member contact searches are working properly. Any emails that use saved contact searches to populate the recipients list are working properly as well.

    We are working on resolving this issue and hope to have a fix in place soon.

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    0 comments  ·  Admin →
  3. Event emails are slow to be sent

    Currently, event emails are being delivered slowly. We are investigating the cause and hope to resolve this issue quickly.

    0 votes

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    0 comments  ·  Admin →

    We would like to announce that issue with event reminders delivery taking longer than usual has been addressed.

    Event announcement emails delivery might take a few hours.

    The issue occurred because of misconfiguration of one of internal processes which is used for processing emails for delivery.

    We apologize for the inconvenience.

  4. January 30 – Issue with accessing Contact and Member lists

    We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.

    4 votes

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    Resolved  ·  Evgeny Zaritovskiy responded

    The issue has been resolved and everything should work fine now.

    For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.

    I sincerely apologize that it took several hours to identify and fix the problem.

  5. Version 5.17 update beginning on January 29th at 2:00am ET

    An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…

    2 votes

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  6. Version 5.16 update beginning on December 7, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .

    Sincerely,

    The Wild Apricot Team

    2 votes

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  7. Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…

    1 vote

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  8. No phone support on Thursday, November 23rd. Limited email support available.

    Phone support will not be available on Thursday, November 23rd. Limited email support will be available

    0 votes

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    Resolved  ·  0 comments  ·  Admin →
  9. System maintenance on November 16th, 2017

    Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

    We apologize for any inconvenience.

    The Wild Apricot Team

    1 vote

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  10. System maintenance on November 15th, 2017

    Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

    We apologize for any inconvenience.

    The Wild Apricot Team

    2 votes

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  11. Some Wild Apricot sites may be currently inaccessible - Nov 9, 2017

    Some Wild Apricot sites are down. We are investigating the problem and hope to correct this as soon as possible.

    7 votes

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  12. Help site is currently not available

    The help site is down. We are investigating and hope to resolve this issue shortly.

    0 votes

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    0 comments  ·  Admin →
  13. Version 5.14 update beginning on November 7th, 2017 at 3:00am ET

    An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .

    Sincerely,

    The Wild Apricot Team

    1 vote

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  14. October 25 - Issues with processing payments via Stripe

    We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.

    We apologize for the inconvenience.

    3 votes

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  15. Unable to create new trial accounts

    We are currently experiencing a problem with creating new trial accounts. We are investigating the issue and will update this notice when it is fixed

    0 votes

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    0 comments  ·  Admin →
  16. Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET

    An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .

    Sincerely,

    The Wild Apricot Team

    2 votes

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  17. Slow performance of Wild Apricot

    Unfortunately we are currently experiencing slow performance issues with our servers. Our engineers are aware of this and working to get that resolved. The estimated time for resolution is 30-40 minutes.

    We sincerely apologize for the inconvenience.

    5 votes

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  18. No phone support on Thursday, October 12th. Limited email support available.

    Phone support will not be available on Thursday, October 12th. Limited email support will be available

    0 votes

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    Resolved  ·  0 comments  ·  Admin →
  19. Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET

    An update of Wild Apricot to version 5.12.2 is scheduled for Monday, October 9th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…

    0 votes

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    0 comments  ·  Admin →
  20. Mail Servers performance issues on September 25th, 2017

    Unfortunately, we are currently experiencing performance issues with our mail servers, that may cause mail delivery delays.

    We are taking proactive steps to get the issue resolved at the earliest and ensure that this issue will not happen in the future.

    Please accept our sincere apologies for the inconvenience caused.

    4 votes

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    On October 3rd our engineers found the root cause of performance issues with our email servers. Unfortunately there was a misconfiguration of them which led to email delivery delays.

    The issue has been fixed and we do not experience any delays in email delivery now.

    We would like to sincerely apologize for all the inconvenience the issue has caused and will try doing our best to prevent this from happening again.

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