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Service notices

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  1. Version 6.4 update beginning on June 26, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.4 is scheduled for Tuesday, June 26th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of improvements and enhancements, including:
    -Limits on guest registrations
    -Ability to duplicate a registration type
    -Optional announcement email for polls
    -Ability to restrict the number of uses of 100% discounts
    -Help & support tab replaced by Help icon

    As well, we’ve…

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  2. Version 6.3 update beginning on June 8, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.3 is scheduled for Friday, June 8th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes an important enhancement to the online store: support for product variants (like different sizes or colors). As well, we’ve fixed a number of client-reported bugs. For a complete overview of the release, see https://gethelp.wildapricot.com/en/articles/1603

    Sincerely,

    The Wild Apricot Team

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  3. Login button has been temporarily removed from wildapricot.com

    We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where

    1 vote

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  4. Issues with the event export function

    We are currently experiencing issues with the event export function today. As a workaround, we've found that some users are able to export successfully if the Export all fields option is selected. After exporting, any unnecessary columns can be deleted from within Excel.

    Our developers are continuing to investigate, and are working to get the root of the issue fixed as quickly as possible. We thank you for your patience and apologize for the inconvenience.

    Wild Apricot Team

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  5. Intermittent issues with saving changes to site pages

    Wild Apricot clients are reporting intermittent issues saving changes to site pages. We are investigating the issue and hope to have it resolved shortly.

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  6. Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…

    3 votes

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  7. Wild Apricot help site is currently unavailable

    Our help site is unavailable either from the external site at gethelp.wildapricot.com or the internal help panel. We are working to resolve this issue as soon as possible.

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  8. Version 6.1 update beginning on April 9th, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591

    Sincerely,

    The Wild Apricot Team

    1 vote

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  9. External help site is down, inproduct help still available

    The help site at https://gethelp.wildapricot.com is currently not available. However, the inproduct help is still available. To launch inproduct help, click the blue Help & Support tab along the far right side of admin view.

    We are working to restore the external help site as soon as possible.

    We apologize for the inconvenience.

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  10. Version 6.0 update beginning on March 19, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.0 is scheduled for March 19th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes Wild Apricot's new online store, the ability to change event invitation responses, and ability to export a contact's event registrations. In addition, a number of bugs were fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1583

    Sincerely,

    The Wild Apricot Team

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  11. Internet outage at Wild Apricot office may result in slower Support response time

    We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.

    This will not affect the response time of Wild Apricot sites.

    We are working to resolve this issue as quickly as possible.

    1 vote

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  12. Browser compatibility changes to comply with PCI mandate

    The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).

    To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.

    To view…

    2 votes

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  13. Version 5.18 update beginning on February 27, 2018 at 1:00am ET

    An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…

    1 vote

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  14. Page edits leading to Bad request errors

    Clients are receiving Bad request errors when adding certain combinations of gadgets. The gadgets are being duplicated leading to the error.

    We are working to identify the cause of the problem and fix it as soon as possible.

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  15. Advanced contact searches currently not working properly

    Advanced contact searches are currently returning the entire contact, ignoring any filtering criteria. Advanced member contact searches are working properly. Any emails that use saved contact searches to populate the recipients list are working properly as well.

    We are working on resolving this issue and hope to have a fix in place soon.

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  16. Event emails are slow to be sent

    Currently, event emails are being delivered slowly. We are investigating the cause and hope to resolve this issue quickly.

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    We would like to announce that issue with event reminders delivery taking longer than usual has been addressed.

    Event announcement emails delivery might take a few hours.

    The issue occurred because of misconfiguration of one of internal processes which is used for processing emails for delivery.

    We apologize for the inconvenience.

  17. January 30 – Issue with accessing Contact and Member lists

    We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.

    4 votes

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    Resolved  ·  Evgeny Zaritovskiy responded

    The issue has been resolved and everything should work fine now.

    For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.

    I sincerely apologize that it took several hours to identify and fix the problem.

  18. Version 5.17 update beginning on January 29th at 2:00am ET

    An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…

    2 votes

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  19. Version 5.16 update beginning on December 7, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .

    Sincerely,

    The Wild Apricot Team

    2 votes

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  20. Version 5.15 update beginning on November 23rd, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.15 is scheduled for Thursday, November 23nd, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, among them the ability for administrators to print membership cards (one at a time), for event registrants to view and cancel their event registrations, and the automatic closing of registration for events with waitlists and open spots. In addition…

    1 vote

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