Service notices
474 results found
-
Version 6.6 update beginning on August 2, 2018 at 2:30am EST
An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628
Sincerely,
The Wild Apricot Team
1 voteVersion 6.6 was successfully published to all clients
-
Version 6.5 update beginning on July 17, 2018 at 3:00am EST
An update of Wild Apricot to version 6.5 is scheduled for Tuesday, July 17th, beginning at 3:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1623
Sincerely,
The Wild Apricot Team
0 votesVersion 6.5 was successfully published to all clients.
-
Version 6.4 update beginning on June 26, 2018 at 3:00am EST
An update of Wild Apricot to version 6.4 is scheduled for Tuesday, June 26th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of improvements and enhancements, including:
-Limits on guest registrations
-Ability to duplicate a registration type
-Optional announcement email for polls
-Ability to restrict the number of uses of 100% discounts
-Help & support tab replaced by Help iconAs well, we’ve…
0 votesVersion 6.4 was successfully published to all Wild Apricot accounts
-
Version 6.3 update beginning on June 8, 2018 at 3:00am EST
An update of Wild Apricot to version 6.3 is scheduled for Friday, June 8th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes an important enhancement to the online store: support for product variants (like different sizes or colors). As well, we’ve fixed a number of client-reported bugs. For a complete overview of the release, see https://gethelp.wildapricot.com/en/articles/1603
Sincerely,
The Wild Apricot Team
0 votesVersion 6.3 has been successfully published to all clients.
-
Login button has been temporarily removed from wildapricot.com
We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where
1 voteThe Login button is back on wildapricot.com and should work as before.
-
Issues with the event export function
We are currently experiencing issues with the event export function today. As a workaround, we've found that some users are able to export successfully if the Export all fields option is selected. After exporting, any unnecessary columns can be deleted from within Excel.
Our developers are continuing to investigate, and are working to get the root of the issue fixed as quickly as possible. We thank you for your patience and apologize for the inconvenience.
Wild Apricot Team
0 votesThis problem has been fixed.
-
Intermittent issues with saving changes to site pages
Wild Apricot clients are reporting intermittent issues saving changes to site pages. We are investigating the issue and hope to have it resolved shortly.
0 votesThis issue has been resolved
-
Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST
An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…
3 votesVersion 6.2 was successfully published to all clients.
-
Wild Apricot help site is currently unavailable
Our help site is unavailable either from the external site at gethelp.wildapricot.com or the internal help panel. We are working to resolve this issue as soon as possible.
0 votesThe help site is back up after 45 minutes of down time. We are still investigating the cause.
-
Version 6.1 update beginning on April 9th, 2018 at 2:00am ET
An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591
Sincerely,
The Wild Apricot Team
1 voteWe would like to announce that all clients were successfully upgraded to the latest Wild Apricot version 6.1
-
External help site is down, inproduct help still available
The help site at https://gethelp.wildapricot.com is currently not available. However, the inproduct help is still available. To launch inproduct help, click the blue Help & Support tab along the far right side of admin view.
We are working to restore the external help site as soon as possible.
We apologize for the inconvenience.
0 votesExternal site back up after just over an hour of downtime. We are still investigating the cause.
-
Version 6.0 update beginning on March 19, 2018 at 2:00am ET
An update of Wild Apricot to version 6.0 is scheduled for March 19th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes Wild Apricot's new online store, the ability to change event invitation responses, and ability to export a contact's event registrations. In addition, a number of bugs were fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1583
Sincerely,
The Wild Apricot Team
0 votesVersion 6.0 of Wild Apricot was successfully published to all clients
-
Internet outage at Wild Apricot office may result in slower Support response time
We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.
This will not affect the response time of Wild Apricot sites.
We are working to resolve this issue as quickly as possible.
1 voteOur support representatives are now available to receive support calls and process support requests.
-
Browser compatibility changes to comply with PCI mandate
The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).
To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.
To view…
2 votesSupport for TLS versions 1.0 and 1.1 was discontinued as planned on March 12, 2018
-
Version 5.18 update beginning on February 27, 2018 at 1:00am ET
An update of Wild Apricot to version 5.18 is scheduled for February 27th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new Wild Apricot Payments system, the ability to adds guests for simple/RSVP events, the option to automatically register people from a waitlist when new spaces become available, and the ability to filter the member directory by member groups. In addition, a number of…
1 voteVersion 5.18 was successfully published to all clients. Support for the Wild Apricot Payments system will begin on March 12th.
-
Page edits leading to Bad request errors
Clients are receiving Bad request errors when adding certain combinations of gadgets. The gadgets are being duplicated leading to the error.
We are working to identify the cause of the problem and fix it as soon as possible.
0 votesThe issue with site pages that were returning the ‘Bad request’ errors or were not available has been resolved. It was caused by misconfiguration on our servers.
We apologize for any inconvenience this might have caused.
The Wild Apricot Team
-
Advanced contact searches currently not working properly
Advanced contact searches are currently returning the entire contact, ignoring any filtering criteria. Advanced member contact searches are working properly. Any emails that use saved contact searches to populate the recipients list are working properly as well.
We are working on resolving this issue and hope to have a fix in place soon.
0 votesThe problem with advanced contact searches has now been resolved. The cause was an issue with the procedure stored on one of our servers which affected search functionality.
-
Event emails are slow to be sent
Currently, event emails are being delivered slowly. We are investigating the cause and hope to resolve this issue quickly.
0 votesWe would like to announce that issue with event reminders delivery taking longer than usual has been addressed.
Event announcement emails delivery might take a few hours.
The issue occurred because of misconfiguration of one of internal processes which is used for processing emails for delivery.
We apologize for the inconvenience.
-
January 30 – Issue with accessing Contact and Member lists
We are currently experiencing errors with loading the Contact and Member lists in the Wild Apricot administrator view. Our developers are aware of this issue and working to resolve this as soon as possible.
4 votesThe issue has been resolved and everything should work fine now.
For some reasons, one of our servers responsible for this type of service was showing high CPU load while our live monitoring was showing green light. We’re currently investigating what happened and looking for a root cause. Based on that, we will figure our action plan on how to prevent these types of situation in future.
I sincerely apologize that it took several hours to identify and fix the problem.
-
Version 5.17 update beginning on January 29th at 2:00am ET
An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…
2 votesVersion 5.17 of Wild Apricot has been successfully republished.
- Don't see your idea?
