Service notices

  1. Issues with email log and email links

    One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.

    2 votes

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  2. Planned database maintenance on Oct 18 2018

    An update of Wild Apricot's database is scheduled for Thursday, October 18th, beginning at 3:00 am (EST). The process will take up to 30 minutes, but no downtime is expected for Wild Apricot sites.

    During the update online payments might not be processed, online store might experience some performance degradation as well as members mapping location gadget might not work.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    0 votes

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  3. Version 6.11 update beginning on October 17, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647

    Sincerely,

    The Wild Apricot Team

    1 vote

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  4. Version 6.10 update beginning on September 24, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.10 is scheduled for Monday, September 24th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of bug fixes, plus the ability to apply taxes to online store orders. For more information and a complete list of bug fixes, see https://gethelp.wildapricot.com/en/articles/1643 .

    Sincerely,

    The Wild Apricot Team

    0 votes

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  5. Version 6.8 update beginning on August 29, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636

    Sincerely,

    The Wild Apricot Team

    4 votes

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  6. Version 6.7 update beginning on August 16, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632

    Sincerely,

    The Wild Apricot Team

    1 vote

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  7. Problem with renewal actions not being performed

    For some clients, renewal actions they have enabled are not being performed. In some cases, this involves invoices not being generated or renewal reminders not being sent. We are investigating this issue and hope to have it fixed soon.

    0 votes

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  8. Version 6.6 update beginning on August 2, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628

    Sincerely,

    The Wild Apricot Team

    1 vote

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  9. Version 6.5 update beginning on July 17, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.5 is scheduled for Tuesday, July 17th, beginning at 3:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1623

    Sincerely,

    The Wild Apricot Team

    0 votes

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  10. Version 6.4 update beginning on June 26, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.4 is scheduled for Tuesday, June 26th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of improvements and enhancements, including:
    -Limits on guest registrations
    -Ability to duplicate a registration type
    -Optional announcement email for polls
    -Ability to restrict the number of uses of 100% discounts
    -Help & support tab replaced by Help icon

    As well, we’ve…

    0 votes

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  11. Version 6.3 update beginning on June 8, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.3 is scheduled for Friday, June 8th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes an important enhancement to the online store: support for product variants (like different sizes or colors). As well, we’ve fixed a number of client-reported bugs. For a complete overview of the release, see https://gethelp.wildapricot.com/en/articles/1603

    Sincerely,

    The Wild Apricot Team

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  12. Login button has been temporarily removed from wildapricot.com

    We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where

    1 vote

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  13. Issues with the event export function

    We are currently experiencing issues with the event export function today. As a workaround, we've found that some users are able to export successfully if the Export all fields option is selected. After exporting, any unnecessary columns can be deleted from within Excel.

    Our developers are continuing to investigate, and are working to get the root of the issue fixed as quickly as possible. We thank you for your patience and apologize for the inconvenience.

    Wild Apricot Team

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  14. Intermittent issues with saving changes to site pages

    Wild Apricot clients are reporting intermittent issues saving changes to site pages. We are investigating the issue and hope to have it resolved shortly.

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  15. Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…

    3 votes

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  16. Wild Apricot help site is currently unavailable

    Our help site is unavailable either from the external site at gethelp.wildapricot.com or the internal help panel. We are working to resolve this issue as soon as possible.

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  17. Version 6.1 update beginning on April 9th, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.1 is scheduled for Monday, April 9th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new polling/voting feature, and enhancements to Wild Apricot’s new online store, as well as a number of bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1591

    Sincerely,

    The Wild Apricot Team

    1 vote

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  18. External help site is down, inproduct help still available

    The help site at https://gethelp.wildapricot.com is currently not available. However, the inproduct help is still available. To launch inproduct help, click the blue Help & Support tab along the far right side of admin view.

    We are working to restore the external help site as soon as possible.

    We apologize for the inconvenience.

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  19. Version 6.0 update beginning on March 19, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.0 is scheduled for March 19th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes Wild Apricot's new online store, the ability to change event invitation responses, and ability to export a contact's event registrations. In addition, a number of bugs were fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1583

    Sincerely,

    The Wild Apricot Team

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  20. Internet outage at Wild Apricot office may result in slower Support response time

    We are experiencing an Internet outage at our Wild Apricot head office and as a result, you may experience difficulty reaching a support agent by phone, and slower response time to support requests submitted by email or from our support portal.

    This will not affect the response time of Wild Apricot sites.

    We are working to resolve this issue as quickly as possible.

    1 vote

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