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Service notices

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  1. Issues with manual email blasts

    Wild Apricot is currently experiencing issues with manual email blasts, where some accounts may experience interruptions with sending and editing manual emails. We are extremely sorry for the inconvenience caused by this issue. Our team is currently investigating and will implement a fix as soon as possible.

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  2. Issues with loading Wild Apricot sites

    At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.

    1 vote

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  3. Version 7.24 update beginning on November 9th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.24 is scheduled for Tuesday, November 9th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've added a new Store API call to our admin API, allowing you to retrieve information about online store orders and products, and set the status of an existing order. You can filter…

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  4. October 28th, 12:30pm EST: Service interruption

    Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience

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  5. Version 7.23 update beginning on September 7th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.23 is scheduled for Tuesday, September 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1858

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  6. Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.

    2 votes

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  7. Version 7.21 update beginning on June 2nd, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.21 is scheduled for Wednesday, June 2nd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.

    In this release, we've added the ability to export invoice line items to a spreadsheet, and export tracking information for a particular email message to a spreadsheet. We've also added a new email template to announce…

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  8. Some Wild Apricot sites are currently inaccessible due to unexpected downtime.

    We are investigating and hope to resolve the issue as soon as possible.

    15 votes

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  9. Scheduled maintenance for AffiniPay 2am CDT Sunday April 18th

    Wild Apricot Payments/AffiniPay has scheduled 30 minutes of maintenance beginning at 2 am CDT on Sunday, April 18. Clients should experience minimal interruption to transaction processing during this time.

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  10. Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.

    2 votes

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  11. Version 7.19 update beginning on March 4th, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.19 is scheduled for Thursday March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we're providing support for free store products, and we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1821.

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  12. Issue with emails returning an Internal Server Error

    Wild Apricot is currently experiencing email server issues where certain emails being sent out may fail and return an "Internal Server Error". Our team is currently investigating this issue and hope to have this resolved as soon as possible. We are sorry for the inconvenience.

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  13. Wild Apricot email stats does not work

    Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.

    Emails themselves are successfully sent however.

    Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.

    We apologize for the inconvenience.

    4 votes

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  14. Version 7.18 update beginning on February 1st, 2021 at 4:00 am ET

    An update of Wild Apricot to version 7.18 is scheduled for Monday, February 1st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1819.

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  15. Planned database maintenance on January 27, 2021

    Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    3 votes

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  16. Event announcements currently not being sent

    We are experiencing an issue with event announcements not being sent. We are investigating this and hope to have it resolved shortly.

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  17. Wild Apricot help is currently unavailable

    Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.

    1 vote

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  18. Issues with processing credit card payments for Wild Apricot subscription

    We are currently experiencing issues with credit cards payments processing for Wild Apricot subscriptions.

    Administrators might be seeing errors when trying to pay for their Wild Apricot accounts' subscription and no payments are processed.

    Our engineering team is aware of this issue and we are working to get it resolved as soon as possible.

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  19. Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…

    1 vote

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  20. Phone and chat support unavailable for the rest of Wednesday September 30th

    Phone and chat support will not be available on September 30th

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