Service notices

  1. Maintenance notice Jun 15, 2009

    Server maintenance is planned for Jun 15, 2009.

    Expected downtime is about 20 minutes from 4:15 am EST (Toronto/New York).

    We will be applying error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  2. Maintenance notice Jun 10, 2009.

    Server maintenance is planned for Jun 10, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying some error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  3. Maintenance notice June 4, 2009

    Server maintenance is planned for June 4, 2009.

    Expected downtime is 10-15 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  4. Maintenance notice June 2, 2009

    Server maintenance is planned for June 2, 2009.

    Expected downtime is 5-7 minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  5. Maintenance notice May 28, 2009

    Server maintenance is planned for May 28, 2009.

    Expected downtime is 1-2 minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  6. Maintenance notice May 25, 2009

    Server maintenance is planned for May 25, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    Dmitri Ivanov,
    Wildapricot team

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  7. Maintenance notice May 22, 2009

    Server maintenance is planned for May 22, 2009.

    Expected downtime is 20 minutes from 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.0 release.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  8. New release 3.0 scheduled for May 20th, 2009 - server downtime notice

    Our next upgrade is planned for Wednesday, May 20th, 2009

    Servers will be taken off-line intermittently from 2:00 am to 7:00 am, Eastern timezone (New York/Toronto). Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    This is a major update - hence the extended downtime necessary to convert all the data to new version.

    All client accounts will be updated automatically, no action is required on your part.

    We highly recommend you to review Version 3.0 transition FAQ http://help.wildapricot.com/display/DOC/Release+3.0 in advance.

    Outline of key changes:
    * Major change: New…

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  9. (discontinued) Daily reboots starting May 8th, 2009 at 4:15 am Eeastern timezone (Toronto/New York)

    We have identified a bug which happens during peak load times in some rare circumstances and results in 'Internal error' message.

    Our version 3.0 (planned for release on May 20 or 21) has the code which should get rid of this problem. Until then, we are implementing various workarounds to lower the chances of this bug affecting our clients. One of these steps requires daily rebooting of Wild Apricot servers.

    Starting on May 8th, our servers will be rebooted daily at 4:15 am Eastern timezone (Toronto/New York) (lowest usage time)

    Expected reboot time: 2-3 minutes.

    During these times you might…

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  10. Maintenance notice May 7, 2009

    Server maintenance is planned for May 7, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying system performance fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  11. Maintenance notice May 5, 2009

    Server maintenance is planned for May 5, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying system security fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  12. Maintenance notice Apr 29, 2009

    Server maintenance is planned for April 29, 2009.

    Expected downtime is 2-3 minutes from 4:15 am EST (Toronto/New York).

    We will be applying database fixes. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  13. Maintenance notice Apr 27, 2009

    Server maintenance is planned for April 27, 2009.

    Expected downtime is 15 minutes from 4:15 am EST (Toronto/New York).

    We will be updating server software which requires server restart.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    Basil Luckinykh,
    Wildapricot team

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  14. Maintenance notice Apr 24, 2009

    Server maintenance is planned for April 24, 2009.

    Expected downtime is 15 minutes from 4:15 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  15. Maintenance notice Apr 14, 2009

    Server maintenance is planned for April 14, 2009.

    Expected downtime is 2-5 minutes from 4:15 am EST (Toronto/New York).

    We will be making changes in database server configuration which requires server restart.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  16. Maintenance notice Mar 30, 2009

    Server maintenance is planned for March 30, 2009.

    Expected downtime is up to 45 minutes between 4:15 am EST (Toronto/New York) to 5:00 am EST.

    We will be applying database security fixes.

    Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  17. (Postponed) Maintenance notice Mar 26, 2009

    This update has been postponed, please check this forum for additional information in the next few days.


    Server maintenance is planned for March 26, 2009.

    Expected downtime is up to 45 minutes between 4:15 am EST (Toronto/New York) to 5:00 am EST.

    We will be applying database security fixes.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Support portal maintenance notice March 24th

    Software upgrade is planned for our support portal (support.wildapricot.com) on March 24th, 2009.

    Expected downtime is up to 1 hour between 5 am and 6 am EST (Toronto/New York)

    During the downtime, please submit your requests via email - support (at) wildapricot.com

    This does not affect any other Wild Apricot sites or client sites.

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  19. Maintenance notice Mar 23, 2009

    Server maintenance is planned for March 23, 2009.

    Expected downtime is up to 15 minutes between 4:15 am EST (Toronto/New York) to 4:30 am EST.

    We will be applying error fix for Google Checkout partical refunds processing.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  20. (discontinued) Daily reboots starting March 19th, 2009 at 4:15 am Eeastern timezone (Toronto/New York)

    Update:

    We have found a way to address the problem so daily reboots are no longer necessary.


    We have identified a bug in server software platform used by Wild Apricot. It happens during peak load times in some very rare circumstances.

    While we are talking to the software platform vendor to fix this bug, we are implementing various workarounds to lower the chances of this bug affecting our clients.

    One of these steps requires daily rebooting of Wild Apricot servers.

    Starting on March 19th, our servers will be rebooted daily at 4:15 am Eastern timezone (Toronto/New York) (This has been…

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