Stacey Glaser
My feedback
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27 votes
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142 votes
We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.
As a first step, we suggest to redesign how level change is working and add prorating there:
- Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal…An error occurred while saving the comment Stacey Glaser
supported this idea
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I concur with all the other posts in this thread and find it hard to believe that this feature is missing from this system, and for so long. This has been an issue for many people. Please consider at the very least making this simple change so that our members are able to change their membership level at the time their membership renewal is due. No prorating or membership change during the year(s) just the simple ability to change during the renewal process. Thanks.