Ridgewood Pool
My feedback
5 results found
-
2 votesRidgewood Pool
shared this idea
·
-
90 votes
An error occurred while saving the comment Ridgewood Pool
supported this idea
·
An error occurred while saving the comment Ridgewood Pool
commented
This is similar to other wishlist items regarding logic/rules/conditions so we can make smarter forms. WA's forms are currently all-or-nothing, so members have to scroll past things that don't pertain to them, e.g. "Child #6 Name", "Child #6 Age", "Child #6 Tshirt size".
Examples of desired functionality include:
"# of children in family?" -> "6" = opens 6 fields for names, ages, sizes.
"Are you 65 or older?" -> "yes" = applies senior discount
"Are you already a stockholder? -> "no" = opens stock purchasing options with extra charges attached
OR -> "yes" = opens field to enter stock numberAn error occurred while saving the comment Ridgewood Pool
commented
YES YES YES!!! I've been begging for this for years. Our member signup forms need to be smarter. For us, we could have a third of our current membership levels if only we could make the signup forms smarter. Our forms could also look about 1/3 shorter, but members have to scroll past fields that don't pertain to them, but are necessary for some members (e.g. Child #6 Name, Child #6 TShirt Size, Child #6 Medical Conditions...). Wufoo.com has great rules/logic/conditions that can be added to forms that are just one way to do it.
-
5 votesRidgewood Pool
supported this idea
·
-
16 votesRidgewood Pool
supported this idea
·
-
36 votes
We're currently working on customizing level change emails.
Ridgewood Pool
supported this idea
·
An error occurred while saving the comment Ridgewood Pool
commented
Approximately half of our members "Change Member Level" annually. Of those, ~2/3 we can anticipate, the other ~1/3 we can not. Years 2-4 of membership are when almost all of the level changes occur. So we get a member in the door, make a good impression their first year, then for the next 2-4 years, all they get from us when they return is some non-customized raw-format junk mail that is meaningless to them, using terms that are unfamiliar and meaningless to them, rather than my customized "Welcome!" email that they SHOULD get which contains all the information and policy they need for the year. There is no automated way to send this out.
I just discovered after 4 years of using Wild Apricot that those Level Change members have not been receiving their Welcome email that I've so carefully crafted for each membership level. I now have to figure out some manual way to send Level Change members the information that they need, but there is also no good way to search for Level Change members to send those emails once they're active, which is the only time a Welcome email should be sent. This is a gigantic problem.
There is no reason that everything else that is sent to our members is customizable EXCEPT this. It's inexcusable that we pay Wild Apricot $100/mo at a professional level and can't reach HALF our 500-family membership automatically unless we comb through and send manual emails to each individual member.
The "Level Change Initiated" email is redundant junk mail since they get an invoice already, and obviously, they know they've changed their level. At least the "Level Change Completed" email confirms their registration was received, even though it's worthless beyond that. Those two emails alone train my members not to bother opening the emails they receive from us. They get THREE emails after they hit "submit" with nothing they don't already know. Most of the time they have written their check and dropped it in the mail before they have even gotten those emails. Why should members who change their level be treated so callously while everyone else is allowed to get the information from us that they need?
This needs to be fixed NOW as it is negatively affecting our member retention due to perceived poor communication that is completely out of our control. This makes me consider going back into Excel Hell if $100/month can't even get half of my members a simple automated CUSTOMIZED welcome email after their payment is received. Wild Apricot, you need to do better.
I would love to see logic/branching ability with membership fields so that members only see the fields that they need to complete that apply to them. For example: "# of children in family = 1" they get the name, birthdate, and tshirt size options fields shown for 1 child. If "# of children in family = 6", logic can be set up to show those same sets of fields for 6 different children. Then the family with 1 child doesn't have to scroll through 5 more empty fields of children's information options before they get to the next thing they need to complete.