Service notices
483 results found
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Wild Apricot technical support availability Sept 4th to 7th 2020
Wild Apricot Support will not be available from Friday, September 4th to Monday, September 7th.
We will be back at regular operating hours of Monday-Friday 10AM-5PM EST from September 8th onwards.
We apologize for any inconvenience this might cause.
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Issues with the Payment settings screen
We are currently experiencing issues with the Payments settings screen. This should be resolved shortly but in the meantime, avoid making changes to your payment settings.
0 votesThe issue with the Payment settings screen has been resolved.
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Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…
2 votesAll clients have been successfully upgraded to Version 7.14 of Wild Apricot
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Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the…
2 votes -
Version 7.12 update beginning on June 8th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.12 is scheduled for Monday, June 8th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added the ability to duplicate an email gadget within the new email editor, and fixed a number of bugs. For more information, see https://gethelp.wildapricot.com/en/articles/1723.
0 votesAll clients were successfully updated to Version 7.12
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Problem with links to help articles. Workaround available.
Currently, some links within the help site are not working. If the links ends with text rather than an article number, try removing the text from the link. We are working on resolving this issue as soon as possible.
0 votesThe help site is functioning properly now
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Currently experiencing intermittent issues receiving email
Wild Apricot is currently experiencing issues receiving email at all wildapricot.com email addresses. We hope to have the problem resolved shortly.
0 votesThe issue with receiving emails at wildapricot.com has been resolved.
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Version 7.11 update beginning on April 21st, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716…
0 votesAll clients were successfully upgraded to Version 7.11
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Version 7.10 update beginning on April 6th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.10 is scheduled for Wednesday, April 6th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've fixed a number of bugs, including issues with working in admin view on iPads. For a full list, see https://gethelp.wildapricot.com/en/articles/1713
0 votesAll clients were successfully switched to Version 7.10
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Issue with trial registration form
The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.
1 voteThe issue with the trial registration form has been resolved. We apologize for the inconvenience.
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Version 7.9 update beginning on March 4th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have…
9 votesVersion 7.9 was successfully published to all clients
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Our offices will be closed on Monday, February 17th for Family Day
Our offices will be closed on Monday, February 17th for Family Day.
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Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to…
3 votesAll accounts have been successfully upgraded to Version 7.8
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Problem calling our support line from certain phone providers
We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.
3 votesThe problem with our support phone lines has been resolved.
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Version 7.7 update beginning on December 16, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over several days to ensure stability.
In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not…
4 votesVersion 7.7 has been successfully published to all clients
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Version 7.6 update beginning on November 14, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a period of a week to ensure stability.
In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE.…
12 votesVersion 7.6 was successfully published to all accounts
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Version 7.5 update beginning on October 23, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of…
5 votesAll clients were successfully updated to Version 7.5
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Payments are down
Members attempting to make payments on Wild Apricot sites are receiving an internal error. We are investigating the problem and hope to have it resolved shortly.
1 voteThe issue with payments has been resolved
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The QR codes feature will be rolled out next week
The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.
4 votesThe QR codes feature has been rolled out to all clients.
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Version 7.4 update beginning on September 24, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.4 is scheduled for Tuesday, September 24th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
This update includes one new feature: you can scan QR codes using the Wild Apricot admin app to quickly check in event registrants. As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1689
5 votesAll accounts were successfully upgraded to Version 7.4
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