Service notices
481 results found
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Wild Apricot is experiencing some performance issues
Wild Apricot is experiencing some performance issues.
We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.3 votes -
Contacts May Be Slow to Load
Contacts may be slow to load for some accounts. We are investigating the issue and hope to resolve it as quickly as possible. We apologize for the delay.
0 votesThis issue has been resolved.
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
14 votesThe issue has been resolved
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Longer than normal wait time for chat
Several of our support staff are affected by the Canada-wide Rogers outage so waiting time on chat support may be longer than normal.
0 votes -
Technical maintenance on June 22
We will be performing technical maintenance on Wild Apricot from 3-6 am EST on June 22. There may be disruptions during this time for some of Wild Apricot services. We apologize for any inconvenience
0 votes -
Wild Apricot is down
Due to the maintenance on our database WA is down. We're working on a fix, and
apologize for any inconvenience.1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.26 update beginning on June 14, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made the following changes:
- Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
-…1 voteThe release was successfully published to all clients
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Database maintenance
We will be performing maintenance on Wild Apricot's database at 11pm ET each day for the next 2-3 weeks. The maintenance will take less than 15 minutes each time. You may experience slowdowns during this period. We apologize for any inconvenience.
0 votes -
WA maintenance on May 18
We will be performing technical maintenance on Wild Apricot from 5-6 am EST on May 18. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience
0 votesMaintenance finished
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
45 votesThis issue is now resolved.
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Wild Apricot's billing system is currently down
The billing system we use to bill Wild Apricot clients for their accounts is currently down. We are unable to process any account payments or make any account changes during this time. Clients are not able to make account changes themselves either. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
0 votesThe issue with our billing system has been resolved. We apologize for the inconvenience.
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Sites may not load consistently and may return 503 error
We are currently experiencing an issue with Wild Apricot sites not loading consistently and returning a 503 error. Our developers are working to resolve the problem.
0 votesThe issue has been resolved
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Version 7.25 update beginning on February 21, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.25 is scheduled for Monday, February 21th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've fixed a number of bugs, many related to the use of widgets. For details, see https://gethelp.wildapricot.com/en/articles/1879.
0 votes -
Scheduled Live Chat Maintenance - December 16, 2021
Please note that on December 16th, 2021 Wild Apricot will be conducting a scheduled maintenance on our live chat channel.
As a result, our live chat will become available starting 10:30AM EST. During this period, you are still welcome to reach out to us at support@wildapricot.com where we will respond to your request as soon as possible
We apologize for any inconvenience.
0 votes -
Issue with AWS
Wild Apricot is currently experiencing an issue with Amazon Web Services (AWS) which may result in interruptions in your account. We sincerely apologize for the inconvenience and are working to have this resolved as soon as possible. We appreciate your patience through this process.
0 votesThis issue was related to a service interruption Wild Apricot experienced with Amazon Web Services (AWS), which is used as our main cloud computing platform. You can read more about the service interruption here: https://status.aws.amazon.com/.
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Issues with manual email blasts
Wild Apricot is currently experiencing issues with manual email blasts, where some accounts may experience interruptions with sending and editing manual emails. We are extremely sorry for the inconvenience caused by this issue. Our team is currently investigating and will implement a fix as soon as possible.
0 votesThe issue with manual email blasts has been resolved
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Issues with loading Wild Apricot sites
At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.
1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.24 update beginning on November 9th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.24 is scheduled for Tuesday, November 9th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've added a new Store API call to our admin API, allowing you to retrieve information about online store orders and products, and set the status of an existing order. You can filter…
0 votesAll clients have been successfully upgraded to Version 7.24
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October 28th, 12:30pm EST: Service interruption
Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience
1 vote -
Version 7.23 update beginning on September 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.23 is scheduled for Tuesday, September 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1858
0 votesAll clients have been successfully updated to Version 7.23
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