Service notices

  1. Our offices will be closed on Friday, April 19th for Good Friday

    Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.

    2 votes
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  2. Version 6.20 update beginning on April 1st, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.

    Sincerely,

    The Wild Apricot Team

    2 votes
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  3. Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET

    Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes
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  4. support@wildapricot.com and billing@wildapricot.com emails are not available

    We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.

    We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

    The estimated fixing time is up to 6 hours (approx. until 2PM EST).

    Please contact us via phone - https://www.wildapricot.com/contact-us

    1 vote
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  5. Renewal reminders not being sent

    A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.

    4 votes
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  6. Version 6.18 update beginning on February 25th, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…

    2 votes
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  7. Version 6.17 update beginning on February 4, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number…

    1 vote
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  8. Version 6.19 update beginning on March 18th, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.19 is scheduled for Monday, March 18th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1668.

    Sincerely,

    The Wild Apricot Team

    1 vote
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  9. Version 6.16 update beginning on January 21, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …

    2 votes
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  10. Email delivery will be slower today

    Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.

    1 vote
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  11. Version 6.14 update beginning on December 3, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…

    2 votes
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  12. Version 5.11 to be published on May 15th, 2017

    Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:


    • The ability to offer discounts for membership renewals and level changes

    • Control over which fields appear on donation forms

    • Admins can add contacts to event waitlists

    • Fewer required fields when…
    6 votes
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  13. Version 6.12 update beginning on October 31, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648

    Sincerely,

    The Wild Apricot Team

    2 votes
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  14. Issues with email log and email links

    One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.

    2 votes
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  15. Version 6.8 update beginning on August 29, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.8 is scheduled for Wednesday, August 29th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1636

    Sincerely,

    The Wild Apricot Team

    4 votes
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  16. Version 6.11 update beginning on October 17, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.11 is scheduled for Wednesday, October 17th, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of internal adjustments and improvements, a new feature and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1647

    Sincerely,

    The Wild Apricot Team

    1 vote
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  17. Version 6.7 update beginning on August 16, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.7 is scheduled for Thursday, August 16nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, including the ability to choose whether to accept online payments, offline payments, or both for online store orders. As well, the poll announcement email option has been added back. For more information, see https://gethelp.wildapricot.com/en/articles/1632

    Sincerely,

    The Wild Apricot Team

    1 vote
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  18. Version 6.6 update beginning on August 2, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.6 is scheduled for Thursday, August 2nd, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of enhancements, including the ability to manage stock and specify multiple product variants for the online store. For more information, see https://gethelp.wildapricot.com/en/articles/1628

    Sincerely,

    The Wild Apricot Team

    1 vote
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  19. Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST

    An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…

    3 votes
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  20. Login button has been temporarily removed from wildapricot.com

    We're having a problem with logging in to admin view from wildapricot.com and while we're fixing it, we've temporarily removed the login button from that site. You should still be able to log in from your actual Wild Apricot site. If you're not sure how to do that, see https://gethelp.wildapricot.com/en/articles/21#where

    1 vote
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