Skip to content

Service notices

473 results found

  1. Maintenance notice June 20, 2012

    Server maintenance is planned for June 20, 2012. Expected downtime is up to 15 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Maintenance notice Apr 23, 2012

    Server maintenance is planned for Apr 23, 2012
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    * Delays in displaying Wild Apricot website pages
    * Contact list search slowdown; searches might not return all matching records
    * Slowdown of export operations
    * Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Maintenance notice for support portal 10 Apr, 2012

    Server maintenance is planned for Apr 10, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
    Expected downtime window is up to 2 hours from 1:30 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. FYI: PayPal maintenance notice April 19, 2012 10 pm - 11pm PDT

    If you are using PayPal with Wild Apricot, please be informed about upcoming PayPal maintenance:

    To better serve our millions of customers, PayPal is upgrading our data center on April 19, 2012 from 10:00 p.m. PDT to approximately 11:00 p.m. PDT. Preparations for the migration will begin at 9:00 p.m. PDT which will have minimal external impact. We’re confident these changes will improve our services and help us meet the growing demands of our customers.

    Impact to your business during the migration

    During the time of this upgrade, there will be a system-wide interruption to PayPal, including but not limited…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Maintenance notice Mar 15, 2012

    Server maintenance is planned for Mar 15, 2012
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Maintenance notice Mar 1, 2012

    Server maintenance is planned for Mar 1, 2012
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Maintenance notice Feb 23, 2012

    Server maintenance is planned for Feb 23, 2012.
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    * Delays in displaying Wild Apricot website pages
    * Contact list search slowdown; searches might not return all matching records
    * Slowdown of export operations
    * Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Maintenance notice Feb 9, 2012

    Server maintenance is planned for Feb 9, 2012. Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Maintenance notice Feb 2, 2012

    Server maintenance is planned for Feb 2, 2012. Expected downtime is up to 1 hour and 30 minutes from 2:55 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Payment processing problems today between 8:59 am to 11:30 am EST

    Our hosting company had some equipment configuration problems today which resulted in payment errors for some clients. Basically, secure Https traffic was not directed to the right servers. This was not the case for everyone, it depended on what particular web server happened to be handling your transaction.

    We have been working with them to fix it and payments are processing OK since 11:30 am.

    Sorry for the inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Character | in event title or location can lead to incorrect online payment record from Authorize.Net

    We have discovered a bug when a character | (vertical separator) is used in the event title. Since this character is used by Authorize.Net as field separator, our system receives incorrect set of fields in the Authorize.Net payment confirmation. This can cause online payment to be not recorded or recorded with a wrong amount in Wild Apricot (even though the correct amount was charged)

    For now, please avoid using it in event titles, event location, membership level names and any extra charges. In fact, ideally avoid using it in any fields except for text descriptions fields.

    We expect this to…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Hardware maintenance Jan 27th 1 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.

    Installation and configuration of some additional hardware will be performed on Jan 27th at 1am EST - the night of Thursday to Friday.

    Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).

    We recommend saving your work and logging off for the full duration of maintenance window.

    We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Maintenance notice Jan 26, 2011

    Server maintenance is planned for Jan 26, 2011. Expected downtime is up to 3 hours from 3:00 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. This update changes how we calculate and store email delivery stats. Once it is applied, emails stats for previously sent emails from all accounts will have to be recalculated. This transition might take up to a few days. During the transition, emails will be displayed in ‘In progress’ state and clicks and opens stats might not be displayed correctly.All emails sent after the fix is applied will show correct stats…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Maintenance notice Dec 28, 2011

    Database maintenance is planned for Dec 28, 2011.

    Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Maintenance notice Dec 27, 2011 POSTPONED

    Database maintenance is planned for Dec 27, 2011.

    Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Authorize.net recurring payments suspended between Dec 23 and Dec 27

    Due to a bug being fixed which affects several clients, we had to suspend processing of all Authorize.net recurring payments for all clients for a few days.

    Thus, from Friday Dec 23 till Tue Dec 27 no recurring payments will be processed via Authorize.Net and member renewal dates might become overdue.

    Once we publish the update 4.3.2, system will automatically resume processing those recurring payments and 'catch up' all the payments that have should have been charged in the previous several days.

    The biggest risk is if you have a very stringent renewal policy set up in your renewal workflow,…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Maintenance notice Dec 26, 2011

    Database maintenance is planned for Dec 26, 2011.

    Expected downtime is up to 4 hours from 2:50 am EST (Toronto/New York).

    We will be doing maintenance work on the database servers.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Maintenance notice Dec 20, 2011

    Server maintenance is planned for Dec 20, 2011. Expected downtime is up to 60 minutes from 3:30 am EST (Toronto/New York). We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. (POSTPONED) Hardware maintenance Nov 17th 1 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.
    Installation and configuration of some additional hardware will be performed on Nov 17th at 1am EST - the night of Wednesday to Thursday.
    Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).
    We recommend saving your work and logging off for the full duration of maintenance window.
    We apologize for any inconvenience.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Maintenance notice for payment, marketing and support sites

    Server maintenance is planned for Nov 03, 2011 for:
    * www.wildapricot.com
    * help.wildapricot.com
    * support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime)
    * Payment processing interface. It will not be possible to process payments to Wild Apricot (e.g. account upgrades) nor payments on all Wild Apricot sites (event registrations, membership applications etc.)Expected downtime window is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying security patches on servers which requires restarting them several times (resulting in downtime of several minutes each time). Please inform other users as appropriate. We apologize for…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Service notices

Categories

Feedback and Knowledge Base