Service notices

  1. Character | in event title or location can lead to incorrect online payment record from Authorize.Net

    We have discovered a bug when a character | (vertical separator) is used in the event title. Since this character is used by Authorize.Net as field separator, our system receives incorrect set of fields in the Authorize.Net payment confirmation. This can cause online payment to be not recorded or recorded with a wrong amount in Wild Apricot (even though the correct amount was charged)

    For now, please avoid using it in event titles, event location, membership level names and any extra charges. In fact, ideally avoid using it in any fields except for text descriptions fields.

    We expect this to…

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  2. Hardware maintenance Jan 27th 1 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.

    Installation and configuration of some additional hardware will be performed on Jan 27th at 1am EST - the night of Thursday to Friday.

    Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).

    We recommend saving your work and logging off for the full duration of maintenance window.

    We apologize for any inconvenience.

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  3. Maintenance notice Jan 26, 2011

    Server maintenance is planned for Jan 26, 2011. Expected downtime is up to 3 hours from 3:00 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. This update changes how we calculate and store email delivery stats. Once it is applied, emails stats for previously sent emails from all accounts will have to be recalculated. This transition might take up to a few days. During the transition, emails will be displayed in ‘In progress’ state and clicks and opens stats might not be displayed correctly.All emails sent after the fix is applied will show correct stats…

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  4. Maintenance notice Dec 28, 2011

    Database maintenance is planned for Dec 28, 2011.

    Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  5. Maintenance notice Dec 27, 2011 POSTPONED

    Database maintenance is planned for Dec 27, 2011.

    Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.3 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Authorize.net recurring payments suspended between Dec 23 and Dec 27

    Due to a bug being fixed which affects several clients, we had to suspend processing of all Authorize.net recurring payments for all clients for a few days.

    Thus, from Friday Dec 23 till Tue Dec 27 no recurring payments will be processed via Authorize.Net and member renewal dates might become overdue.

    Once we publish the update 4.3.2, system will automatically resume processing those recurring payments and 'catch up' all the payments that have should have been charged in the previous several days.

    The biggest risk is if you have a very stringent renewal policy set up in your renewal workflow,…

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  7. Maintenance notice Dec 26, 2011

    Database maintenance is planned for Dec 26, 2011.

    Expected downtime is up to 4 hours from 2:50 am EST (Toronto/New York).

    We will be doing maintenance work on the database servers.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  8. Maintenance notice Dec 20, 2011

    Server maintenance is planned for Dec 20, 2011. Expected downtime is up to 60 minutes from 3:30 am EST (Toronto/New York). We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  9. (POSTPONED) Hardware maintenance Nov 17th 1 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.
    Installation and configuration of some additional hardware will be performed on Nov 17th at 1am EST - the night of Wednesday to Thursday.
    Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).
    We recommend saving your work and logging off for the full duration of maintenance window.
    We apologize for any inconvenience.

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  10. Maintenance notice for payment, marketing and support sites

    Server maintenance is planned for Nov 03, 2011 for:
    * www.wildapricot.com
    * help.wildapricot.com
    * support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime)
    * Payment processing interface. It will not be possible to process payments to Wild Apricot (e.g. account upgrades) nor payments on all Wild Apricot sites (event registrations, membership applications etc.)Expected downtime window is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying security patches on servers which requires restarting them several times (resulting in downtime of several minutes each time). Please inform other users as appropriate. We apologize for…

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  11. [CONTINUED] Hardware maintenance Oct 25th 2 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system. Installation and configuration of some additional hardware will be performed on Oct 25th at 2am EST - the night of Wednesday to Thursday. Total maintenance window is scheduled to be up to 60 minutes. During this time we will be switching off our web servers one by one to configure them. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.). We recommend saving your work and…

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  12. Firefox 7 Upload file problem resolved

    FYI to all clients - recent upgrade of Firefox 7 broke Wild Apricot file upload manager so files could not be uploaded in Firefox. This has been fixed in our update overnight and file upload now works correctly in Firefox 7.

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  13. Maintenance notice Oct 05, 2011

    Server maintenance is planned for Oct 05, 2011. Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying several error fixes for 4.2 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  14. Downtime notice for night of September 13th 1:30am to 6:00am (EST)

    We are implementing major upgrades to our servers (hosting infrastructure) which also includes moving our servers from one physical location to another within the same data center.

    Due to this, all Wild Apricot hosted services/ websites (including our support system and main website www.wildapricot.com) will have to be taken offline for up to 4.5 hours on the night of September 13th (Tuesday) starting at 1:30 am EST.

    Please make sure to save your work and log out in advance.

    Thank you for your understanding - this procedure is important to maintain and improve our system reliability and responsiveness. We…

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  15. Maintenance notice Aug 22, 2011

    Server maintenance is planned for Aug 22, 2011.

    Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  16. Help site maintenance notice 3 Aug, 2011

    Help site server maintenance is planned for Aug 3, 2011.

    This is only related to help site http://help.wildapricot.com .
    Wild Apricot client sites will not be affected.

    Expected downtime is up to 2 hours from 3:30 am EST (Toronto/New York).

    We apologize for any inconvenience.

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  17. Maintenance notice Jul 13, 2011

    Server maintenance is planned for Jul 13, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Maintenance notice Jul 6, 2011

    Server maintenance is planned for Jul 6, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. 40 minutes of downtime on Thursday Jun 30 at 4:04 am

    Due to a network issue at our hosting company all our services were not reachable for 40 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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  20. Maintenance notice Jun 30, 2011

    Server maintenance is planned for Jun 30, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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