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Service notices

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  1. Maintenance notice Sep 25, 2012

    Server maintenance is planned for Sep 25, 2012
    Maintenance period is expected to be 10 minutes from 4:00 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.4 release. We apologize for any inconvenience.

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  2. Maintenance notice Sep 10, 2012

    Server maintenance is planned for Sep 10, 2012
    Maintenance period is expected to be 10 minutes from 4:00 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.4 release. We apologize for any inconvenience.

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  3. Maintenance notice Sep 4, 2012

    Server maintenance is planned for September 4, 2012. Expected downtime is up to 1 hour from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  4. Maintenance notice Aug 16, 2012

    Server maintenance is planned for August 16, 2012. Expected downtime is up to 15 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  5. Maintenance notice Aug 13, 2012

    Server maintenance is planned for August 13, 2012. Expected downtime is up to 10 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  6. Email and site theme glitches from Maintenance update

    After the maintenance update early this morning, we experienced email glitches that may have affected the ability to send manual email blasts, view emails sent, missing preview button etc.

    The issue was resolved, however if you are still experiencing any email problems, please try to refresh your page (F5) and this should resolve any further issues.

    If you are still experiencing email problems, please contact Support: support@wildapricot.com.


    There is a current secondary issue: it is currently not possible to create any new email templates - you will get internal error. Developers are working on the fix now and will…

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  7. Maintenance notice Jul 12, 2012

    Server maintenance is planned for July 12, 2012. Expected downtime is up to 30 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  8. Version 4.4 upgrade on Sunday July 8th 2:50 am- 8:50 am (i.e. overnight from Saturday)

    The Wild Apricot v4.4 upgrade is scheduled for Sunday July 8th 2:50 am - 8:50 am (i.e. overnight from Saturday July 7th). Servers will be taken off-line intermittently from 2:50 am to 8:50 am, Eastern time (GMT-5).
    Please save your work and log out in advance - and notify other users in your organization as appropriate. As always, all accounts will be updated automatically - no action is needed on your part. We will also maintain full backups of your data before the upgrade for any troubleshooting.
    Version 4.4 enhancements include:

    • Email templates. A large selection of professionally designed email…
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  9. Maintenance notice June 21, 2012

    Server maintenance is planned for June 21, 2012. Expected downtime is up to 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  10. Maintenance notice June 20, 2012

    Server maintenance is planned for June 20, 2012. Expected downtime is up to 15 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  11. Maintenance notice Apr 23, 2012

    Server maintenance is planned for Apr 23, 2012
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    * Delays in displaying Wild Apricot website pages
    * Contact list search slowdown; searches might not return all matching records
    * Slowdown of export operations
    * Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

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  12. Maintenance notice for support portal 10 Apr, 2012

    Server maintenance is planned for Apr 10, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
    Expected downtime window is up to 2 hours from 1:30 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

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  13. FYI: PayPal maintenance notice April 19, 2012 10 pm - 11pm PDT

    If you are using PayPal with Wild Apricot, please be informed about upcoming PayPal maintenance:

    To better serve our millions of customers, PayPal is upgrading our data center on April 19, 2012 from 10:00 p.m. PDT to approximately 11:00 p.m. PDT. Preparations for the migration will begin at 9:00 p.m. PDT which will have minimal external impact. We’re confident these changes will improve our services and help us meet the growing demands of our customers.

    Impact to your business during the migration

    During the time of this upgrade, there will be a system-wide interruption to PayPal, including but not limited…

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  14. Maintenance notice Mar 15, 2012

    Server maintenance is planned for Mar 15, 2012
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

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  15. Maintenance notice Mar 1, 2012

    Server maintenance is planned for Mar 1, 2012
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

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  16. Maintenance notice Feb 23, 2012

    Server maintenance is planned for Feb 23, 2012.
    Maintenance period is expected to be 10 minutes from 3:30 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    * Delays in displaying Wild Apricot website pages
    * Contact list search slowdown; searches might not return all matching records
    * Slowdown of export operations
    * Member deletion might get abortedWe will be applying several error fixes for 4.3 release. We apologize for any inconvenience.

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  17. Maintenance notice Feb 9, 2012

    Server maintenance is planned for Feb 9, 2012. Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  18. Maintenance notice Feb 2, 2012

    Server maintenance is planned for Feb 2, 2012. Expected downtime is up to 1 hour and 30 minutes from 2:55 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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  19. Payment processing problems today between 8:59 am to 11:30 am EST

    Our hosting company had some equipment configuration problems today which resulted in payment errors for some clients. Basically, secure Https traffic was not directed to the right servers. This was not the case for everyone, it depended on what particular web server happened to be handling your transaction.

    We have been working with them to fix it and payments are processing OK since 11:30 am.

    Sorry for the inconvenience.

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  20. Character | in event title or location can lead to incorrect online payment record from Authorize.Net

    We have discovered a bug when a character | (vertical separator) is used in the event title. Since this character is used by Authorize.Net as field separator, our system receives incorrect set of fields in the Authorize.Net payment confirmation. This can cause online payment to be not recorded or recorded with a wrong amount in Wild Apricot (even though the correct amount was charged)

    For now, please avoid using it in event titles, event location, membership level names and any extra charges. In fact, ideally avoid using it in any fields except for text descriptions fields.

    We expect this to…

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