Service notices
497 results found
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Problem with renewal actions not being performed
For some clients, renewal actions they have enabled are not being performed. In some cases, this involves invoices not being generated or renewal reminders not being sent. We are investigating this issue and hope to have it fixed soon.
0 votesA fix was published today to fix this problem
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Version 6.5 update beginning on July 17, 2018 at 3:00am EST
An update of Wild Apricot to version 6.5 is scheduled for Tuesday, July 17th, beginning at 3:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of internal adjustments and improvements, and some bug fixes. For more information, see https://gethelp.wildapricot.com/en/articles/1623
Sincerely,
The Wild Apricot Team
0 votesVersion 6.5 was successfully published to all clients.
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Version 6.4 update beginning on June 26, 2018 at 3:00am EST
An update of Wild Apricot to version 6.4 is scheduled for Tuesday, June 26th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a number of improvements and enhancements, including:
-Limits on guest registrations
-Ability to duplicate a registration type
-Optional announcement email for polls
-Ability to restrict the number of uses of 100% discounts
-Help & support tab replaced by Help iconAs well, we’ve…
0 votesVersion 6.4 was successfully published to all Wild Apricot accounts
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Version 6.3 update beginning on June 8, 2018 at 3:00am EST
An update of Wild Apricot to version 6.3 is scheduled for Friday, June 8th, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes an important enhancement to the online store: support for product variants (like different sizes or colors). As well, we’ve fixed a number of client-reported bugs. For a complete overview of the release, see https://gethelp.wildapricot.com/en/articles/1603
Sincerely,
The Wild Apricot Team
0 votesVersion 6.3 has been successfully published to all clients.
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Issues with the event export function
We are currently experiencing issues with the event export function today. As a workaround, we've found that some users are able to export successfully if the Export all fields option is selected. After exporting, any unnecessary columns can be deleted from within Excel.
Our developers are continuing to investigate, and are working to get the root of the issue fixed as quickly as possible. We thank you for your patience and apologize for the inconvenience.
Wild Apricot Team
0 votesThis problem has been fixed.
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Intermittent issues with saving changes to site pages
Wild Apricot clients are reporting intermittent issues saving changes to site pages. We are investigating the issue and hope to have it resolved shortly.
0 votesThis issue has been resolved
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Wild Apricot help site is currently unavailable
Our help site is unavailable either from the external site at gethelp.wildapricot.com or the internal help panel. We are working to resolve this issue as soon as possible.
0 votesThe help site is back up after 45 minutes of down time. We are still investigating the cause.
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External help site is down, inproduct help still available
The help site at https://gethelp.wildapricot.com is currently not available. However, the inproduct help is still available. To launch inproduct help, click the blue Help & Support tab along the far right side of admin view.
We are working to restore the external help site as soon as possible.
We apologize for the inconvenience.
0 votesExternal site back up after just over an hour of downtime. We are still investigating the cause.
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Version 6.0 update beginning on March 19, 2018 at 2:00am ET
An update of Wild Apricot to version 6.0 is scheduled for March 19th, beginning at 2:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes Wild Apricot's new online store, the ability to change event invitation responses, and ability to export a contact's event registrations. In addition, a number of bugs were fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1583
Sincerely,
The Wild Apricot Team
0 votesVersion 6.0 of Wild Apricot was successfully published to all clients
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Page edits leading to Bad request errors
Clients are receiving Bad request errors when adding certain combinations of gadgets. The gadgets are being duplicated leading to the error.
We are working to identify the cause of the problem and fix it as soon as possible.
0 votesThe issue with site pages that were returning the ‘Bad request’ errors or were not available has been resolved. It was caused by misconfiguration on our servers.
We apologize for any inconvenience this might have caused.
The Wild Apricot Team
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Advanced contact searches currently not working properly
Advanced contact searches are currently returning the entire contact, ignoring any filtering criteria. Advanced member contact searches are working properly. Any emails that use saved contact searches to populate the recipients list are working properly as well.
We are working on resolving this issue and hope to have a fix in place soon.
0 votesThe problem with advanced contact searches has now been resolved. The cause was an issue with the procedure stored on one of our servers which affected search functionality.
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Event emails are slow to be sent
Currently, event emails are being delivered slowly. We are investigating the cause and hope to resolve this issue quickly.
0 votesWe would like to announce that issue with event reminders delivery taking longer than usual has been addressed.
Event announcement emails delivery might take a few hours.
The issue occurred because of misconfiguration of one of internal processes which is used for processing emails for delivery.
We apologize for the inconvenience.
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No phone support on Thursday, November 23rd. Limited email support available.
Phone support will not be available on Thursday, November 23rd. Limited email support will be available
0 votes -
Help site is currently not available
The help site is down. We are investigating and hope to resolve this issue shortly.
0 votesThe help site is back up now. We apologize for the inconvenience.
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Unable to create new trial accounts
We are currently experiencing a problem with creating new trial accounts. We are investigating the issue and will update this notice when it is fixed
0 votesThe problem with creating new trial accounts has been resolved.
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No phone support on Thursday, October 12th. Limited email support available.
Phone support will not be available on Thursday, October 12th. Limited email support will be available
0 votes -
Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, October 9th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
0 votesVersion 5.12.2 of Wild Apricot has been successfully published to all clients.
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Version 5.12 to be published on Monday, August 28th
Version 5.12 of Wild Apricot is scheduled to be published on Monday, August 28th, beginning at 3:00 am (ET). The publication process will take up to 30 minutes, but Wild Apricot sites will still be accessible during this time.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Ability to filter the Donations list by date, or by the value of a custom donation field of the dropdown or radio buttons type, such as fund.
- Ability to group the donations report by any donation field of the dropdown…
0 votesVersion 5.12 of Wild Apricot was successfully updated. The publication process took about 2 hours. The payment system was down for approximately 20 minutes.
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Version 5.11.1 update on May 29, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.1 is scheduled for Monday, May 29th, beginning at 2:00 am (ET). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.1 .
Sincerely,
The Wild Apricot Team
0 votesThe update was completely successfully.
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System maintenance on April 14th, 2017 at 4:00 am (EDT)
Wild Apricot will be performing maintenance on our database servers on Sunday April 14th, 2017 beginning at 4:00 am EDT.
The maintenance may take up to 2 hours to complete. Wild Apricot sites should still be accessible during this time.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesDatabase maintenance has been successfully completed with no downtime.
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