Service notices
478 results found
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System maintenance on April 14th, 2017 at 4:00 am (EDT)
Wild Apricot will be performing maintenance on our database servers on Sunday April 14th, 2017 beginning at 4:00 am EDT.
The maintenance may take up to 2 hours to complete. Wild Apricot sites should still be accessible during this time.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesDatabase maintenance has been successfully completed with no downtime.
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Version 5.10.2 update on April 11th, 2017 at 3:00am EDT
An update of Wild Apricot to version 5.10.2 is scheduled for Tuesday, April 11th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.10.2 .
Sincerely,
The Wild Apricot Team
0 votesUpdate completed successfully
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Global database update on April 5, 2017 at 5am EST
An update of Wild Apricot global database is scheduled for Wednesday, April 5th, beginning at 5:00 am (EST). Wild Apricot sites may be inaccessible for up to 2 hours, but we do not expect any downtime at all.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesThe scheduled maintenance has been successfully finished.
Unfortunately there was a downtime of 25 minutes at 5:48 – 6:12 AM EDT.
We sincerely apologize for the inconvenience this has caused.
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Version 5.10.1 update on March 27, 2017 at 3:00am EDT
An update of Wild Apricot to version 5.10.1 is scheduled for Monday, March 27th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see help.wildapricot.com/display/DOC/Update+5.10.1 .
Sincerely,
The Wild Apricot Team
0 votesThe 5.10.1 update was published successfully without any downtime.
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Wild Apricot help site currently unavailable
The Wild Apricot help site – help.wildapricot.com – is currently unavailable while we perform maintenance on it. We hope to have it back up soon. We are sorry for the inconvenience.
0 votesHelp site is back up. Total downtime: 2 hours
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Phone support is currently down; email support is intermittent
Because of an issue with our support system software, Wild Apricot phone support is currently unavailable, and email support is available intermittently. Our support software supplier is working to resolve the problem and restore regular support.
0 votesThe issue with our support system was resolved at 7:50pm EDT after over 5 hours of downtime. We apologize for the service interruption.
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Issues with Support phone lines
We are currently experiencing some service interruptions that will affect the ability for us to take your call. Please leave a message with your name and contact information, and we will get back to you when we are up and running. You can also send us an email to support@wildapricot.com. We apologize for any inconvenience.
Wild Apricot Support
0 votes -
Version 5.9.2 update on January 16, 2017 at 1:00am EST
An update of Wild Apricot to version 5.9.2 is scheduled for Monday, January 16, beginning at 1:00 am (EST). The update will take up to 2 hours, but Wild Apricot sites will be inaccessible during this time.
This update will address a number of bugs reported by our users. For a partial list, see help.wildapricot.com/display/DOC/Update+5.9.2 .
Sincerely,
The Wild Apricot Team
0 votesRelease 5.9.2 was successfully published with no downtime
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January 13th, 7:15am EST: Experiencing service interruption
At about 7:15am EST Wild Apricot started to experience some issues and as a result, all website sites may be temporary unavailable. We are investigating the problem and hope to restore our services by 8:00am EST. Please, click “Follow” to get notified about updates
0 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Version 5.9.1 update on December 21, 2016 at 1:00am EST
An update of Wild Apricot to version 5.9.1 is scheduled for Wednesday, December 21st, beginning at 1:00 am (EST). There is no expected downtime.
This update addresses a number of bugs encountered by our clients. For a partial list of the bugs fixed, see https://help.wildapricot.com/display/DOC/Update+5.9.1 .
Sincerely,
The Wild Apricot Team
0 votesUpdate completed without any downtime.
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Wild Apricot websites temporary unavailable
Unfortunately, due to technical issues with our servers, there might be temporary issues with website availability approximately from 7:00 AM EST until 8:00 AM EST.
Our System Operations engineers team are working to mitigate this issue.
We apologize for the inconvenience this might cause.
0 votesWe are happy to announce that the issue has been resoloved with a tiny downtime of 1-2 minutes.
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Wild Apricot help site is currently down
We had some problems updating the help site for the 5.9 release, and as a result, the help site is not currently available. We will update this notice when it's back up.
0 votes -
Version 5.9 to be published on December 6, 2016 beginning at 2:30am EST
A major update of Wild Apricot – Version 5.9 – is scheduled for Tuesday, December 6th, beginning at 2:30 am (EST). Wild Apricot sites may be inaccessible for up to 30 minutes.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Void invoices rather than delete them
- Link slideshow images to separate destinations
- Display captions along the bottom of slideshow images
- Redesigned email drafts screen
- Exit menu for exiting the email wizard
- Email templates now grouped by type: Saved, Themed, Basic
- Check in event guests separately from their…
0 votesWild Apricot system has been successfully updated to 5.9
We apologize for any inconvenience during the update.
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System maintenance on November 23, 2016 at 1:00am EST
Wild Apricot will be performing maintenance on a key service on Wednesday, November 23, 2016 beginning at 1:00am EST. The maintenance may take up to 30 minutes to complete.
During this time, Wild Apricot sites will still be accessible. You can continue to work as usual.
The Wild Apricot Team
0 votes -
Support Phone lines are not available - Oct 13, 2016
We are currently experiencing technical difficulties as of 2:30pm EST. A team of engineers are working to resolve the issues as quickly as possible. We appreciate your patience as we are working to resolve this issue.
0 votesSupport phone lines are back up 3:30pm EST.
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System maintenance on October 6, 2016 at 3:15am EDT
Wild Apricot will be performing maintenance on a key service on Thursday, October 6th, 2016 beginning at 3:15am EDT.
The maintenance may take up to 60 minutes to complete. During this time, Wild Apricot sites will be accessible, but import service maybe unavailable.
You can continue to work as usual.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesMaintenance completed as planned.
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5 Hour Outage, March 21st 2016 Update
On March 21st, 2016, out clients experienced a 5 hour outage which resulted in all Wild Apricot services to be down.
The exact time of the outage was 1:25 pm EST - 6:39 pm EST
The reason for the incident was a failed scheduled maintenance action of rebuilding the SQL server indexes.
We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.
0 votes -
Forums upgrade on March 23, 2016
We're upgrading our user feedback system to a new version. During this process, our main wishlist forum is temporarily unavailable. We're sorry for the inconvenience.
0 votesSuccessfully upgraded.
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Version 5.7.2 update on January 25th, 2016 at 3am EST
An update of Wild Apricot to version 5.7.2 is scheduled for Monday, January 25th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 30 minutes.
This update will include some new features, including:
Ability to edit document links
JavaScript access to API from Wild Apricot site pages
New simple email layoutAs well, Wild Apricot is migrating to a new and improved customer support system so we can serve you better. During the transition period, the ability to submit support requests from within Wild Apricot has been temporarily suspended.
Finally, this update will address a…
0 votesCompleted. Downtime took 18 minutes.
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Server maintenance on Wednesday January 13th starting at 3am EST
We will be installing updates on a key Wild Apricot server on Wednesday January 13th, beginning at 3:00 am EST. Wild Apricot sites will be inaccessible for up to 30 minutes.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesMaintenance completed
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