Service notices
479 results found
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Version 7.19 update beginning on March 4th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.19 is scheduled for Thursday March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for free store products, and we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1821.
0 votesVersion 7.19 was successfully published to all clients
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Issue with emails returning an Internal Server Error
Wild Apricot is currently experiencing email server issues where certain emails being sent out may fail and return an "Internal Server Error". Our team is currently investigating this issue and hope to have this resolved as soon as possible. We are sorry for the inconvenience.
0 votesThe problem with email failures has been resolved
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Version 7.18 update beginning on February 1st, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.18 is scheduled for Monday, February 1st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1819.
0 votesVersion 7.18 was successfully published to all clients
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Event announcements currently not being sent
We are experiencing an issue with event announcements not being sent. We are investigating this and hope to have it resolved shortly.
0 votesEvent announcements are now going out. It may take several minutes to empty the queue.
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Issues with processing credit card payments for Wild Apricot subscription
We are currently experiencing issues with credit cards payments processing for Wild Apricot subscriptions.
Administrators might be seeing errors when trying to pay for their Wild Apricot accounts' subscription and no payments are processed.
Our engineering team is aware of this issue and we are working to get it resolved as soon as possible.
0 votesThe issue with processing payments for Wild Apricot subscriptions has been resolved
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Phone and chat support unavailable for the rest of Wednesday September 30th
Phone and chat support will not be available on September 30th
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Internal error when making an online payment
We are currently experiencing a problem with an error message appearing when trying to make an online payment. We are working to resolve the problem.
0 votesThe issue with making online payments has been resolved.
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Experiencing problems taking Support calls and emails
We are experiencing intermittent problems receiving Support calls and emails. We are working to fix this problem.
0 votesThe issue with receiving Support calls and tickets has been resolved.
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Version 7.15 update beginning on September 17th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.15 is scheduled for Thursday, September 17th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a social buttons gadget to the email editor so that you can add buttons that link to your various social media accounts. As well, the Colors and styles screen now features a new color picker with the ability to add custom colors to…
0 votesAll clients were succesfully upgraded to Version 7.15
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Wild Apricot technical support availability Sept 4th to 7th 2020
Wild Apricot Support will not be available from Friday, September 4th to Monday, September 7th.
We will be back at regular operating hours of Monday-Friday 10AM-5PM EST from September 8th onwards.
We apologize for any inconvenience this might cause.
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Issues with the Payment settings screen
We are currently experiencing issues with the Payments settings screen. This should be resolved shortly but in the meantime, avoid making changes to your payment settings.
0 votesThe issue with the Payment settings screen has been resolved.
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Version 7.12 update beginning on June 8th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.12 is scheduled for Monday, June 8th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added the ability to duplicate an email gadget within the new email editor, and fixed a number of bugs. For more information, see https://gethelp.wildapricot.com/en/articles/1723.
0 votesAll clients were successfully updated to Version 7.12
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Problem with links to help articles. Workaround available.
Currently, some links within the help site are not working. If the links ends with text rather than an article number, try removing the text from the link. We are working on resolving this issue as soon as possible.
0 votesThe help site is functioning properly now
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Currently experiencing intermittent issues receiving email
Wild Apricot is currently experiencing issues receiving email at all wildapricot.com email addresses. We hope to have the problem resolved shortly.
0 votesThe issue with receiving emails at wildapricot.com has been resolved.
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Version 7.10 update beginning on April 6th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.10 is scheduled for Wednesday, April 6th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've fixed a number of bugs, including issues with working in admin view on iPads. For a full list, see https://gethelp.wildapricot.com/en/articles/1713
0 votesAll clients were successfully switched to Version 7.10
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Our offices will be closed on Monday, February 17th for Family Day
Our offices will be closed on Monday, February 17th for Family Day.
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Payments will not be processed for 10 minutes on Thursday September 5th
Wild Apricot will be unable to process payments for 10 minutes on Thursday, September 5th from 9:00 to 9:10 am UTC (5:00 to 5:10 am EST). We are upgrading our payment services for improved monitoring.
0 votesThe payment system was successfully upgrade
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Version 7.2 update beginning on July 29, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.2 is scheduled for Monday, July 29th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of several days to ensure stability.
This update includes a number of bug fixes. For a list, see https://gethelp.wildapricot.com/en/articles/1684.
0 votesAll clients were successfully upgraded to version 7.2
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Version 7.1 update beginning on July 8, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.1 is scheduled for Monday, July 8th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of several days to ensure stability.
This update includes a number of bug fixes. For a list, see https://gethelp.wildapricot.com/en/articles/1681.
0 votesVersion 7.1 was successfully published to all clients
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Version 6.15 update beginning on December 12, 2018 at 2:00am ET
Version 6.15 update beginning on December 12, 2018 at 2:00am ET
An update of Wild Apricot to version 6.15 is scheduled for Wednesday, December 12th, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a new Casefile website theme set, designed for legal associations but available to anyone wanting to take advantage of its theme-specific functionality, including a collapsible sidebar and a sliding gadget style that…
0 votesVersion 6.15 was successfully published to all clients
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