Service notices
492 results found
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Technical maintenance
We will be performing technical maintenance on Wild Apricot from 6-7 am EST on October 04. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.
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Wild Apricot is currently experiencing some technical difficulties
We apologize for the inconvenience, but our website is experiencing loading issues. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience, and we'll provide updates as soon as we have more information.
Oct 3, 20230 votesWild Apricot is loading successfully.
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Live-chat Unavailability Friday, September 29, 2023
Please note, Wild Apricot Support will not be available on Friday, September 29, 2023, in observance of Canada's Truth and Reconciliation Day.
We apologize for any inconvenience this may cause and appreciate your understanding. For alternative options, please consult our knowledge base or send us an email.
Knowledge Base: https://gethelp.wildapricot.com/en
Email Support: support@wildapricot.comThank you for your cooperation.
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Technical maintenance
We will be performing technical maintenance on Wild Apricot from 6-7 am EST on September 21. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.
0 votesScheduled maintenance complete.
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Website Outage Under Investigation
Please note, Wild Apricot websites are experiencing an unexpected outage. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience.
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Planned Outage Due to Server Maintenance (25/08/23)
All Wild Apricot sites will be unavailable at 12:00AM EST, 25/08/23 for a short period of time due to routine server maintenance.
During this time all Wild Apricot websites will be unavailable.
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PayPal Payments Issue
Please note, we are currently experiencing an issue with PayPal payments on our website that might prevent some transactions from completing due to a problem on PayPal's side. Our team is actively working with PayPal to resolve this, and we apologize for any inconvenience this may cause.
If you encounter difficulties with PayPal payments, we suggest considering alternative payment methods in the meantime. Rest assured, we are committed to restoring normal services as quickly as possible. Thank you for your understanding and patience.
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Event emails "Queued for Delivery"
We apologize for a recent issue with our event announcement scheduler that prevented emails from being sent out on time. We are working to resolve the problem, but in the meantime, emails may still appear as "Queued for delivery."
We understand the inconvenience and thank you for your patience as we work to fix this.
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Notice of Live Chat Service Unavailability April 27 - May 1
Please note, our live-chat service was unavailable from April 27 to May 1 due to a system wide upgrade. During this time, we were unable to offer live-chat support however, our email channel, remained available during this time.
We understand that this may have caused inconvenience to some of our customers who rely on the live-chat feature to get in touch with us. We apologize for any inconvenience caused.
Our team is now happy to announce that the upgrade has been successfully completed and our live-chat service is once again available for your use.
We appreciate your patience and understanding…
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Administrator Notification Emails
We apologize for unintended messaging from newsletters@wildapricot.com sent on Tuesday, April 18th due to a recent adjustment to our email servers.
The notifications were regarding contacts being added as administrators despite those contacts not having any admin privileges.
We apologize for any confusion or inconvenience caused and kindly ask affected users to disregard the notifications. We are taking measures to prevent this from happening again in the future. Thank you for your understanding and patience.
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New Dashboards Temporarily Unavailable
New dashboards will be unavailable until further notice due to product maintenance.
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Service Notice: Login Issues
Some users have reported login issues. We are aware of the issue are currently working to resolve it as soon as possible.
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Membership reports currently disabled
Membership reports are currently disabled while we address issues with them. We hope to have the reports available again in the next day or two. We apologize for the inconvenience.
0 votesMembership reports are now available again
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New dashboards disabled while we address issues
The new dashboards will be disabled while we address issues with them. We hope to have the issues resolved and the dashboards available again in the next day or two. We apologize for the inconvenience.
0 votesThe issue with the new dashboards has been resolved
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Version 8.0 update beginning on December 12th, 2022 at 4:00 am ET
An update of Wild Apricot to version 8.0 is scheduled for Monday, December 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've added more widgets to the new dashboard, which is now available for all administrators, including full and read-only administrators. Added to the dashboard is an account summary widget, a newsletters widget, an…
0 votesVersion 8.0 has been successfully published to all clients
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Wild Apricot Support Outage
Wild Apricot Support is currently experiencing an outage. We apologize for the inconvenience and are working to restore our service as soon as possible. Thank you for your patience.
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Issue with login button not working
We are currently experiencing an issue on some Wild Apricot sites with the login button not responding after entering login credentials. We are working on fixing this as quickly as possible. We apologize for the inconvenience.
Workaround #1: try logging in from wildapricot.com
Workaround #2: add /sys/login to the end of your Wild Apricot site URL to bypass the login button0 votesThe issue with the login button not working has been fixed
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
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Contacts May Be Slow to Load
Contacts may be slow to load for some accounts. We are investigating the issue and hope to resolve it as quickly as possible. We apologize for the delay.
0 votesThis issue has been resolved.
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Longer than normal wait time for chat
Several of our support staff are affected by the Canada-wide Rogers outage so waiting time on chat support may be longer than normal.
0 votes
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