Service notices
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Page edits leading to Bad request errors
Clients are receiving Bad request errors when adding certain combinations of gadgets. The gadgets are being duplicated leading to the error.
We are working to identify the cause of the problem and fix it as soon as possible.
0 votesThe issue with site pages that were returning the ‘Bad request’ errors or were not available has been resolved. It was caused by misconfiguration on our servers.
We apologize for any inconvenience this might have caused.
The Wild Apricot Team
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Advanced contact searches currently not working properly
Advanced contact searches are currently returning the entire contact, ignoring any filtering criteria. Advanced member contact searches are working properly. Any emails that use saved contact searches to populate the recipients list are working properly as well.
We are working on resolving this issue and hope to have a fix in place soon.
0 votesThe problem with advanced contact searches has now been resolved. The cause was an issue with the procedure stored on one of our servers which affected search functionality.
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Event emails are slow to be sent
Currently, event emails are being delivered slowly. We are investigating the cause and hope to resolve this issue quickly.
0 votesWe would like to announce that issue with event reminders delivery taking longer than usual has been addressed.
Event announcement emails delivery might take a few hours.
The issue occurred because of misconfiguration of one of internal processes which is used for processing emails for delivery.
We apologize for the inconvenience.
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No phone support on Thursday, November 23rd. Limited email support available.
Phone support will not be available on Thursday, November 23rd. Limited email support will be available
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Help site is currently not available
The help site is down. We are investigating and hope to resolve this issue shortly.
0 votesThe help site is back up now. We apologize for the inconvenience.
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Unable to create new trial accounts
We are currently experiencing a problem with creating new trial accounts. We are investigating the issue and will update this notice when it is fixed
0 votesThe problem with creating new trial accounts has been resolved.
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No phone support on Thursday, October 12th. Limited email support available.
Phone support will not be available on Thursday, October 12th. Limited email support will be available
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Version 5.12.2 update beginning on October 9th, 2017 at 3:00am ET
An update of Wild Apricot to version 5.12.2 is scheduled for Monday, October 9th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes the ability to hide the public list of bundle members, support for DKIM (an email protocol that reduces the chance of your messages being identified as spam or junk), and fixes to a number of issues encountered by our clients. For more information,…
0 votesVersion 5.12.2 of Wild Apricot has been successfully published to all clients.
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Version 5.12 to be published on Monday, August 28th
Version 5.12 of Wild Apricot is scheduled to be published on Monday, August 28th, beginning at 3:00 am (ET). The publication process will take up to 30 minutes, but Wild Apricot sites will still be accessible during this time.
This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:
- Ability to filter the Donations list by date, or by the value of a custom donation field of the dropdown or radio buttons type, such as fund.
- Ability to group the donations report by any donation field of the dropdown…
0 votesVersion 5.12 of Wild Apricot was successfully updated. The publication process took about 2 hours. The payment system was down for approximately 20 minutes.
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Version 5.11.1 update on May 29, 2017 at 2:00am ET
An update of Wild Apricot to version 5.11.1 is scheduled for Monday, May 29th, beginning at 2:00 am (ET). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.1 .
Sincerely,
The Wild Apricot Team
0 votesThe update was completely successfully.
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System maintenance on April 14th, 2017 at 4:00 am (EDT)
Wild Apricot will be performing maintenance on our database servers on Sunday April 14th, 2017 beginning at 4:00 am EDT.
The maintenance may take up to 2 hours to complete. Wild Apricot sites should still be accessible during this time.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
The Wild Apricot Team
0 votesDatabase maintenance has been successfully completed with no downtime.
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Version 5.10.2 update on April 11th, 2017 at 3:00am EDT
An update of Wild Apricot to version 5.10.2 is scheduled for Tuesday, April 11th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.10.2 .
Sincerely,
The Wild Apricot Team
0 votesUpdate completed successfully
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Global database update on April 5, 2017 at 5am EST
An update of Wild Apricot global database is scheduled for Wednesday, April 5th, beginning at 5:00 am (EST). Wild Apricot sites may be inaccessible for up to 2 hours, but we do not expect any downtime at all.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
0 votesThe scheduled maintenance has been successfully finished.
Unfortunately there was a downtime of 25 minutes at 5:48 – 6:12 AM EDT.
We sincerely apologize for the inconvenience this has caused.
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Version 5.10.1 update on March 27, 2017 at 3:00am EDT
An update of Wild Apricot to version 5.10.1 is scheduled for Monday, March 27th, beginning at 3:00 am (EDT). The update will take up to 5 hours, but there is no expected downtime for Wild Apricot sites.
This update addresses a number of issues and bugs encountered by our clients. For a partial list of the issues addressed, see help.wildapricot.com/display/DOC/Update+5.10.1 .
Sincerely,
The Wild Apricot Team
0 votesThe 5.10.1 update was published successfully without any downtime.
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Wild Apricot help site currently unavailable
The Wild Apricot help site – help.wildapricot.com – is currently unavailable while we perform maintenance on it. We hope to have it back up soon. We are sorry for the inconvenience.
0 votesHelp site is back up. Total downtime: 2 hours
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Phone support is currently down; email support is intermittent
Because of an issue with our support system software, Wild Apricot phone support is currently unavailable, and email support is available intermittently. Our support software supplier is working to resolve the problem and restore regular support.
0 votesThe issue with our support system was resolved at 7:50pm EDT after over 5 hours of downtime. We apologize for the service interruption.
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Issues with Support phone lines
We are currently experiencing some service interruptions that will affect the ability for us to take your call. Please leave a message with your name and contact information, and we will get back to you when we are up and running. You can also send us an email to support@wildapricot.com. We apologize for any inconvenience.
Wild Apricot Support
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Version 5.9.2 update on January 16, 2017 at 1:00am EST
An update of Wild Apricot to version 5.9.2 is scheduled for Monday, January 16, beginning at 1:00 am (EST). The update will take up to 2 hours, but Wild Apricot sites will be inaccessible during this time.
This update will address a number of bugs reported by our users. For a partial list, see help.wildapricot.com/display/DOC/Update+5.9.2 .
Sincerely,
The Wild Apricot Team
0 votesRelease 5.9.2 was successfully published with no downtime
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January 13th, 7:15am EST: Experiencing service interruption
At about 7:15am EST Wild Apricot started to experience some issues and as a result, all website sites may be temporary unavailable. We are investigating the problem and hope to restore our services by 8:00am EST. Please, click “Follow” to get notified about updates
0 votesOur developers have fixed the issue with websites availability.
We sincerely apologize for the inconvenience, and thank you for your patience.
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Version 5.9.1 update on December 21, 2016 at 1:00am EST
An update of Wild Apricot to version 5.9.1 is scheduled for Wednesday, December 21st, beginning at 1:00 am (EST). There is no expected downtime.
This update addresses a number of bugs encountered by our clients. For a partial list of the bugs fixed, see https://help.wildapricot.com/display/DOC/Update+5.9.1 .
Sincerely,
The Wild Apricot Team
0 votesUpdate completed without any downtime.
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