Service notices
497 results found
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Version 5.5.1 update on August 17th, 2015 at 3am EDT
An update of Wild Apricot to version 5.5.1 is scheduled for Monday, August 17th, beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.
This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.5.1.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
1 voteUpdate published with only 5 minutes downtime.
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Missing member profile pictures
Wild Apricot experienced a critical file server malfunction on July 6th, 2015 which required us to switch from our primary server to our backup server in order to maintain continuity.
To give you some background, we have two file servers that are being synchronized automatically on a daily basis - the primary server and the backup server.
When the primary server went offline, the synchronization was stopped as the primary server was no longer available.
Unfortunately due to a human error, one application that is responsible for storing and loading member profile pictures was left pointed to the primary server…
1 voteThe issue with deleted member photos has been documented and we are updating our recovery procedures to avoid any future occurrences
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System maintenance on July 17th, 2015 at 4 am (EST)
Wild Apricot will be performing system maintenance on Thursday July 17, 2015 beginning at 4 am EST to restore the resource file service. This will resolve the issue reported in http://forums.wildapricot.com/forums/308923-service-notices/suggestions/8821300-resource-file-service-is-down-monday-jul-06-201 .
The maintenance may take up to 30 minutes to complete. During this time, Wild Apricot sites may be inaccessible for up to 15 minutes.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
1 voteSuccessfully done, no downtime for our clients. Our main resource file service now works in normal mode.
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WA 5.1 maintenance notice - October 7, 2014, up to 10 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on October 7th, 2014, starting at 3:00 AM (EDT). This could take up to 10 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.1 vote -
Maintenance Notice: Support Unavailability
Please be advised that live-chat support will be unavailable on the following times due to scheduled maintenance:
Thursday, April 25: 11:00 am - 1:00 pm ET
Friday, April 26: 10:00 am - 5:00 pm ETWe apologize for any inconvenience. Services will return on Monday, April 29. Thank you for your understanding.
0 votes -
Email Editor Issue
Feb 1, 2024 Please note, the email editor toolbar is experiencing issues. Our development team is currently working on a fix and the functionality will be restored as soon as possible. We apologize for any inconvenience.
Update: All Editor issues have been fixed. Thank your for your patience!0 votes -
Planned technical maintenance - Nov 22
We will be performing technical maintenance on WildApricot from 10-11 pm EST on November 22. There may be temporary disruptions and performance degradation during this time for some or all WildApricot services. We apologize for any inconvenience.
0 votes -
Wild Apricot Performance Issues
Wild Apricot is currently experiencing issues when adding contacts manually to events, email, invoices, etc. You will be given an Internal error. Our development team is currently investigating the issue and we will post an update as soon as we resolve the issue.
Oct 18, 20230 votes -
Intermittent Loading Issues
We regret to inform you that Wild Apricot is currently experiencing unexpected performance and loading issues. Our technical team is actively investigating the issue to determine its cause and restore service as quickly as possible.
Thank you for your patience.
0 votes -
Technical maintenance
We will be performing technical maintenance on Wild Apricot from 6-8 am EST on October 12. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.
0 votes -
Technical maintenance
We will be performing technical maintenance on Wild Apricot from 6-7 am EST on October 04. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.
0 votes -
Wild Apricot is currently experiencing some technical difficulties
We apologize for the inconvenience, but our website is experiencing loading issues. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience, and we'll provide updates as soon as we have more information.
Oct 3, 20230 votesWild Apricot is loading successfully.
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Live-chat Unavailability Friday, September 29, 2023
Please note, Wild Apricot Support will not be available on Friday, September 29, 2023, in observance of Canada's Truth and Reconciliation Day.
We apologize for any inconvenience this may cause and appreciate your understanding. For alternative options, please consult our knowledge base or send us an email.
Knowledge Base: https://gethelp.wildapricot.com/en
Email Support: support@wildapricot.comThank you for your cooperation.
0 votes -
Technical maintenance
We will be performing technical maintenance on Wild Apricot from 6-7 am EST on September 21. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience.
0 votesScheduled maintenance complete.
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Website Outage Under Investigation
Please note, Wild Apricot websites are experiencing an unexpected outage. Our technical team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience.
0 votes -
Planned Outage Due to Server Maintenance (25/08/23)
All Wild Apricot sites will be unavailable at 12:00AM EST, 25/08/23 for a short period of time due to routine server maintenance.
During this time all Wild Apricot websites will be unavailable.
0 votes -
PayPal Payments Issue
Please note, we are currently experiencing an issue with PayPal payments on our website that might prevent some transactions from completing due to a problem on PayPal's side. Our team is actively working with PayPal to resolve this, and we apologize for any inconvenience this may cause.
If you encounter difficulties with PayPal payments, we suggest considering alternative payment methods in the meantime. Rest assured, we are committed to restoring normal services as quickly as possible. Thank you for your understanding and patience.
0 votes -
Event emails "Queued for Delivery"
We apologize for a recent issue with our event announcement scheduler that prevented emails from being sent out on time. We are working to resolve the problem, but in the meantime, emails may still appear as "Queued for delivery."
We understand the inconvenience and thank you for your patience as we work to fix this.
0 votes -
Notice of Live Chat Service Unavailability April 27 - May 1
Please note, our live-chat service was unavailable from April 27 to May 1 due to a system wide upgrade. During this time, we were unable to offer live-chat support however, our email channel, remained available during this time.
We understand that this may have caused inconvenience to some of our customers who rely on the live-chat feature to get in touch with us. We apologize for any inconvenience caused.
Our team is now happy to announce that the upgrade has been successfully completed and our live-chat service is once again available for your use.
We appreciate your patience and understanding…
0 votes -
Administrator Notification Emails
We apologize for unintended messaging from newsletters@wildapricot.com sent on Tuesday, April 18th due to a recent adjustment to our email servers.
The notifications were regarding contacts being added as administrators despite those contacts not having any admin privileges.
We apologize for any confusion or inconvenience caused and kindly ask affected users to disregard the notifications. We are taking measures to prevent this from happening again in the future. Thank you for your understanding and patience.
0 votes
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