Service notices
478 results found
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Administrator Notification Emails
We apologize for unintended messaging from newsletters@wildapricot.com sent on Tuesday, April 18th due to a recent adjustment to our email servers.
The notifications were regarding contacts being added as administrators despite those contacts not having any admin privileges.
We apologize for any confusion or inconvenience caused and kindly ask affected users to disregard the notifications. We are taking measures to prevent this from happening again in the future. Thank you for your understanding and patience.
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New Dashboards Temporarily Unavailable
New dashboards will be unavailable until further notice due to product maintenance.
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Service Notice: Login Issues
Some users have reported login issues. We are aware of the issue are currently working to resolve it as soon as possible.
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Membership reports currently disabled
Membership reports are currently disabled while we address issues with them. We hope to have the reports available again in the next day or two. We apologize for the inconvenience.
0 votesMembership reports are now available again
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New dashboards disabled while we address issues
The new dashboards will be disabled while we address issues with them. We hope to have the issues resolved and the dashboards available again in the next day or two. We apologize for the inconvenience.
0 votesThe issue with the new dashboards has been resolved
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Version 8.0 update beginning on December 12th, 2022 at 4:00 am ET
An update of Wild Apricot to version 8.0 is scheduled for Monday, December 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've added more widgets to the new dashboard, which is now available for all administrators, including full and read-only administrators. Added to the dashboard is an account summary widget, a newsletters widget, an…
0 votesVersion 8.0 has been successfully published to all clients
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Wild Apricot Support Outage
Wild Apricot Support is currently experiencing an outage. We apologize for the inconvenience and are working to restore our service as soon as possible. Thank you for your patience.
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Issue with login button not working
We are currently experiencing an issue on some Wild Apricot sites with the login button not responding after entering login credentials. We are working on fixing this as quickly as possible. We apologize for the inconvenience.
Workaround #1: try logging in from wildapricot.com
Workaround #2: add /sys/login to the end of your Wild Apricot site URL to bypass the login button0 votesThe issue with the login button not working has been fixed
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
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Contacts May Be Slow to Load
Contacts may be slow to load for some accounts. We are investigating the issue and hope to resolve it as quickly as possible. We apologize for the delay.
0 votesThis issue has been resolved.
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Longer than normal wait time for chat
Several of our support staff are affected by the Canada-wide Rogers outage so waiting time on chat support may be longer than normal.
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Technical maintenance on June 22
We will be performing technical maintenance on Wild Apricot from 3-6 am EST on June 22. There may be disruptions during this time for some of Wild Apricot services. We apologize for any inconvenience
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Database maintenance
We will be performing maintenance on Wild Apricot's database at 11pm ET each day for the next 2-3 weeks. The maintenance will take less than 15 minutes each time. You may experience slowdowns during this period. We apologize for any inconvenience.
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WA maintenance on May 18
We will be performing technical maintenance on Wild Apricot from 5-6 am EST on May 18. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience
0 votesMaintenance finished
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Wild Apricot's billing system is currently down
The billing system we use to bill Wild Apricot clients for their accounts is currently down. We are unable to process any account payments or make any account changes during this time. Clients are not able to make account changes themselves either. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
0 votesThe issue with our billing system has been resolved. We apologize for the inconvenience.
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Sites may not load consistently and may return 503 error
We are currently experiencing an issue with Wild Apricot sites not loading consistently and returning a 503 error. Our developers are working to resolve the problem.
0 votesThe issue has been resolved
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Version 7.25 update beginning on February 21, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.25 is scheduled for Monday, February 21th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've fixed a number of bugs, many related to the use of widgets. For details, see https://gethelp.wildapricot.com/en/articles/1879.
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Scheduled Live Chat Maintenance - December 16, 2021
Please note that on December 16th, 2021 Wild Apricot will be conducting a scheduled maintenance on our live chat channel.
As a result, our live chat will become available starting 10:30AM EST. During this period, you are still welcome to reach out to us at support@wildapricot.com where we will respond to your request as soon as possible
We apologize for any inconvenience.
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Issue with AWS
Wild Apricot is currently experiencing an issue with Amazon Web Services (AWS) which may result in interruptions in your account. We sincerely apologize for the inconvenience and are working to have this resolved as soon as possible. We appreciate your patience through this process.
0 votesThis issue was related to a service interruption Wild Apricot experienced with Amazon Web Services (AWS), which is used as our main cloud computing platform. You can read more about the service interruption here: https://status.aws.amazon.com/.
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Issues with manual email blasts
Wild Apricot is currently experiencing issues with manual email blasts, where some accounts may experience interruptions with sending and editing manual emails. We are extremely sorry for the inconvenience caused by this issue. Our team is currently investigating and will implement a fix as soon as possible.
0 votesThe issue with manual email blasts has been resolved
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