479 results found

1. System maintenance on November 16th, 2017

   Wild Apricot will be performing system maintenance on Thursday, November 16th, 2017 beginning at 3:00 am EST. The maintenance may take up to 2 hours to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

   We apologize for any inconvenience.

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We would like to announce that the planned maintenance has been completed without any serious impact on websites availability.

   We apologize for the inconvenience the maintenance might have caused.

2. Version 5.14 update beginning on November 7th, 2017 at 3:00am ET

   An update of Wild Apricot to version 5.14 is scheduled for Tuesday, November 7th, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes a number of bug fixes, and a new setting for the Stripe payment gateway to improve security and address security warnings. For more information, see help.wildapricot.com/display/DOC/Release+5.14 .

   Sincerely,

   The Wild Apricot Team

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The 5.14 update has been successfully rolled out to all clients.

3. Regular maintenance on April 6, 2017 at 5:15 AM EST

   A regular maintenance of Wild Apricot is scheduled for Thursday, April 6th, beginning at 5:15 am (EST). We do not expect any downtime.

   Sincerely,

   The Wild Apricot Team

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4. Some Wild Apricot sites are blank or experiencing internal errors

   Some Wild Apricot sites are blank or display an Internal error message. We are working to resolve these issues as quickly as possible.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issues with blank sites and sites with internal errors has been resolved. We are very sorry for these unexpected problems. Please let support know if you continue to experience any issues with your site.

5. Version 5.10 to be published on March 13, 2017

   Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

   This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

   • Ability to schedule email blasts for future delivery
   • Option to display a Not attending button in event announcement emails
   • New members cannot register for events using member-only registration types until their membership is activated
   • Option to automatically suspend overdue members
   • Recurring members can update their own credit card details
   • Free and Variable event labels no longer displayed
   • Each area in admin view now identified by unique URL, allowing you to bookmark or link to each area

   Among the bug fixes are various importing and email issues.

   For more information on the new features, enhancements, and bug fixes, see help.wildapricot.com/display/DOC/Release+5.10

   We hope you enjoy the new features.

   Sincerely,

   Wild Apricot Support

   Version 5.10 of of Wild Apricot is scheduled to be published on Monday, March 13th, beginning at 2:00 am (EST). The publication process will take the entire day but Wild Apricot sites will still be accessible during this time.

   This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

   • Ability to schedule email blasts for future delivery
   • Option to display a Not attending button in event announcement emails
   • New members cannot register for events using member-only registration types until their membership is activated
   • Option to automatically suspend overdue members
   • … more
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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Wild Apricot Version 5.10 was successfully published. Some sites are experiencing internal errors. We are working to resolve this issue as quickly as possible.

6. Support phones are down, some issues with support tickets

   Because of an outage with Amazon Web Services, Wild Apricot's support phone system is currently down. You can still submit support requests from https://support.wildapricot.com though we have encountered some issues with these as well.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The support phone system is now back up.

7. Phone support not available December 26-27, January 2

   Our offices will be closed December 26-27 and January 2. Phone support will not be available, but limited email support will be provided by our Moscow office.

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8. Version 5.8.3 update on November 1, 2016 at 3:30am EDT

   An update of Wild Apricot to version 5.8.3 is scheduled for Tuesday, November 1st, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update includes some small changes, as well as a number of bug fixes. The changes include:
   -ability to filter event list by date
   -ability to filter event list to display only upcoming events, past events, or admin-only events
   -ability to suspend or archive all the members of a bundle by suspending or archiving the bundle administrator
   -ability to archive a bundle administrator from their contact record
   -the Archive button has been renamed to Archive contacts (to avoid confusion regarding its function).
   -banners now appear instead of Google ads on free account sites that use Whiteboard themes

   Note: The event filters feature is being rolled out gradually to measure its impact. If it does not appear on your account, you can contact our support department and ask for it to be enabled.

   For more information, and a partial list of bug fixes, see https://help.wildapricot.com/display/DOC/Update+5.8.3.

   Please save your work and log out in advance, and warn your contacts about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   An update of Wild Apricot to version 5.8.3 is scheduled for Tuesday, November 1st, beginning at 3:30 am (EDT). Wild Apricot sites may be inaccessible for up to 15 minutes.

   This update includes some small changes, as well as a number of bug fixes. The changes include:
   -ability to filter event list by date
   -ability to filter event list to display only upcoming events, past events, or admin-only events
   -ability to suspend or archive all the members of a bundle by suspending or archiving the bundle administrator
   -ability to archive a bundle administrator from their contact record
   -the Archive button… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   We would like to announce that all issues with 5.8.3 release were resolved.

   Please accept our sincere apologies for any inconvenience it caused.

9. Paypal payment issues

   PayPal is currently experiencing an issue with its servers. As a result, a number of Wild Apricot clients are reporting their members are having trouble paying via PayPal, particularly PayPal Express Checkout. We are monitoring the situation and will advise when regular service is restored. For more information, see http://downdetector.com/status/paypal

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   PayPal’s hosting company was a victim of a DDos attack that affected a large number of companies on Friday, October 21st. For more information, see http://hub.dyn.com/static/hub.dyn.com/dyn-blog/dyn-statement-on-10-21-2016-ddos-attack.html

10. Our support system is currently down

    We are sorry but our support system is currently down. We are unable to respond to support calls or email requests. We hope to have the system back up as soon as possible. We apologize for the inconvenience.

    Wild Apricot Support Team

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Our support system is now back up. We apologize for the inconvenience.

11. Update on Downtime from July 4-5

    As you may have noticed, all Wild Apricot sites were down from July 4 at 8:00 PM to July 5 at 2:45 AM EDT. The total downtime took 6 hours 45 min.

    The outage occurred due to a network issue that our internet service provider experienced. We are looking into ensuring this doesn't happen again.

    Everything is up and running now. Thank you for your understanding. If you have any questions, please contact support@wildapricot.com

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The cause of the downtime has been identified and addressed.

12. System maintenance on June 15, 2016 at 3 am EST

    Wild Apricot will be performing maintenance on a key service on Wednesday, June 15th, 2016 beginning at 3 am EST.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Maintenance completed as planned

13. System maintenance on April 27, 2016 at 3 am (EDT)

    This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

    Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

    To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

    We are now ready to release the new version of our code into the wild. To minimize the risks of issues with the updated system, we are splitting the release into two phases – with the ability to quickly rollback changes should major issues arise:

    Stage 1 - The main application will be gradually rolled out in small account bunches with the 5.7.5 release
    Free accounts first
    Paid accounts after
    Stage 2 - All other services will be gradually rolled out (Import, Export, Payments, Emailing, Public API etc.) with the 5.8 release (approximately 2 months later)
    Once completed, this update will lead to faster releases of requested features, and a more stable system with better performance and fewer issues.

    This maintenance is intended to address issues in our code and architecture to allow us to deliver future updates faster and with fewer bugs.

    Over time, the code that runs Wild Apricot has grown excessively complicated, requiring us to test the entire system whenever the slightest change is made. This has slowed the pace of new releases and affected overall system performance.

    To address this, we have been splitting our code into smaller, more manageable segments, allowing us to isolate code changes and restrict testing to the affected segments.

    We are now ready to release the new version of our… more

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    Resolved  ·  Evgeny Zaritovskiy responded

    The maintenance was completed without issue. We have upgraded the code base and now starting gradual upgrade of all clients’ websites to the new code. We started from accounts on Free plans. Paid accounts are to be upgraded later in May.

    We appreciate you patience.

14. Scheduled Phone Maintenance on April 18, 2016

    Please note on Monday April 18, 2016 we will be conducting a scheduled upgrade of our phone system to serve you better.

    As a result our current toll free number (1-877-493-6090) may be unavailable from 11:30 am to 1:30 pm EST. During this transition period we can be reached at this temporary toll free number: 1-844-493-6920

    We appreciate your understanding while we perform these upgrades.

    Sincerely,
    Your friends from Wild Apricot

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15. System maintenance on April 5th, 2016 at 4 am (EDT)

    Wild Apricot will be performing maintenance on our database servers on Tuesday April 5th, 2016 beginning at 4 am EDT.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

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16. Version 5.7.4 update on March 21st, 2016 at 3am EDT

    An update of Wild Apricot to version 5.7.4 is scheduled for Monday, March 21st beginning at 3:00 am (EDT). Wild Apricot sites may be inaccessible for up to 30 minutes.

    This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.4.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Update completed successfully with 15 minutes of downtime

17. Version 5.7.3 update on February 15th, 2016 at 3am EST

    An update of Wild Apricot to version 5.7.3 is scheduled for Monday, February 15th beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will include a number of issues detected by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.3.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Evgeny Zaritovskiy responded

    Released as planned

18. Authorize.Net is experiencing an outage that is affecting transaction processing - January 06, 2016

    Authorize.Net is currently experiencing an outage that is affecting transaction processing. They have implemented a resolution and are monitoring to make sure the issue is resolved. For more information and the latest status, see https://status.authorize.net/incidents/nggnhmpmjpdg

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    Resolved  ·  Steve Andrews responded

    This issue has been resolved.

19. Version 5.7.1 update on December 21st, 2015 at 3am EST

    An update of Wild Apricot to version 5.7.1 is scheduled for Monday, December 21st, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.

    This update will address a number of bugs reported by our users. For a partial list, see http://help.wildapricot.com/display/DOC/Update+5.7.1.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

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    Resolved  ·  Steve Andrews responded

    Update published. There was 10 minutes of downtime.

20. Wild Apricot services availability issues on December, 3rd 2015

    Unfortunately almost all of our services were partially available for a total of 3 hours (6:50 AM till 10:05 AM EST) on December 3rd 2015 due to network connectivity issues with our Data Center's Internet Service Provider.

    This affected availability of clients, marketing, help, support websites including availability of payments and emails processing services.

    As for payments the consequences some of them might be processed by an online payment system, but not recorded in Wild Apricot. In this case we would recommend recording such payments manually in Wild Apricot.

    For email blasts, those were also not sent, so there might be some delay with sending.

    The issue has been already fixed by our and Data Center ISPs System Operations engineers.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    Unfortunately almost all of our services were partially available for a total of 3 hours (6:50 AM till 10:05 AM EST) on December 3rd 2015 due to network connectivity issues with our Data Center's Internet Service Provider.

    This affected availability of clients, marketing, help, support websites including availability of payments and emails processing services.

    As for payments the consequences some of them might be processed by an online payment system, but not recorded in Wild Apricot. In this case we would recommend recording such payments manually in Wild Apricot.

    For email blasts, those were also not sent, so there might… more

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