Service notices
478 results found
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Wild Apricot is experiencing some performance issues
Wild Apricot is experiencing some performance issues.
We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.3 votes -
Planned database maintenance on January 27, 2021
Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesThe database maintenance was completed successfully
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Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to…
3 votesAll accounts have been successfully upgraded to Version 7.8
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Problem calling our support line from certain phone providers
We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.
3 votesThe problem with our support phone lines has been resolved.
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Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST
An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…
3 votesVersion 6.2 was successfully published to all clients.
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October 25 - Issues with processing payments via Stripe
We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience.
3 votesWe would like to announce that the issue with Stripe has been fully resolved.
All the guidance is described on our Stripe help page at https://help.wildapricot.com/display/DOC/Stripe#Stripe-Whatyouneedtogetstarted
We apologize for the inconvenience.
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Wild Apricot help site currently unavailable
Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.
3 votesWild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.
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Version 5.7.6 update on May 10, 2016 at 3am EST
An update of Wild Apricot to version 5.7.6 is scheduled for Tuesday, May 10th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will fix a bug that results in an incorrect date being saved for custom date fields.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesUpdate completed. Downtime took 15 minutes.
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File storage availability issues 18-19 October 2015
Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).
During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.
This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.
The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.
The issue has been already fixed by our System Operations engineers…
3 votesThe issue has been fixed by changing file storage server to another one which functions properly.
Our System Operations team is monitoring health status of new server and if the problem appears again, they will react momentarily.
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WildApricot Sites Are Experiencing Slow Load Times
At the moment, we are experiencing performance issues with our servers. As a result, WildApricot sites are loading slower than normal. Our team is currently investigating this issue, and we will post an update once we have more information or a resolution. We apologize for the inconvenience.
2 votes -
Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.
2 votesAll clients have been successfully upgraded to version 7.22.
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Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.
2 votesVersion 7.20 was successfully published to all clients.
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Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…
2 votesAll clients have been successfully upgraded to Version 7.14 of Wild Apricot
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Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the…
2 votes -
Version 7.3 update beginning on September 3, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over three days to ensure stability.
This update includes some new features including:
• Newsletter manager admin role
• Store manager admin role
• SCA support for StripeAs well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.
2 votesAll accounts were successfully upgrade to version 7.3
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Version 6.21 update beginning on May 15, 2019 at 2:00 am ET
An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a…
2 votesVersion 6.21 was successfully published to all clients.
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Our offices will be closed on Friday, April 19th for Good Friday
Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.
2 votes -
Version 6.20 update beginning on April 1st, 2019 at 2:00am ET
An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.
Sincerely,
The Wild Apricot Team
2 votesVersion 6.20 was successfully published. It will be released to clients over the next 2 days.
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Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET
Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
2 votesDatabase maintenance was completed successfully
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Version 6.18 update beginning on February 25th, 2019 at 1:00am ET
An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.
The update will be released to clients in batches over a space of a few days to ensure stability.
This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…
2 votes6.18 publication is finished. We had 10 minutes downtime.
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