Service notices

  1. Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET

    Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes
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  2. Version 6.18 update beginning on February 25th, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…

    2 votes
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  3. Version 6.16 update beginning on January 21, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …

    2 votes
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  4. Version 6.14 update beginning on December 3, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…

    2 votes
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  5. Version 6.12 update beginning on October 31, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648

    Sincerely,

    The Wild Apricot Team

    2 votes
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  6. Issues with email log and email links

    One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.

    2 votes
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  7. Browser compatibility changes to comply with PCI mandate

    The Payment Card Industry Security Standards Council (PCI SSC) has mandated that all credit card processors must retire version 1.0 of an encryption method called TLS (Transport Layer Security).

    To comply with this directive, and ensure the highest standards of security and data integrity, Wild Apricot will stop supporting TLS versions 1.0 and 1.1 on March 12, 2018, but will continue to support TLS version 1.2. However, some older browser versions do not support TLS 1.2, so visitors to your Wild Apricot site may have to upgrade their browsers if they want to make payments on your site.

    To view…

    2 votes
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  8. Version 5.17 update beginning on January 29th at 2:00am ET

    An update of Wild Apricot to version 5.17 is scheduled for Monday, January 29th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update provides some new functionality, including the ability for members to attach files and images to forum posts. As well, Wild Apricot is launching a new help site at gethelp.wildapricot.com and a new way to view help: within a help panel in admin view. For…

    2 votes
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  9. Version 5.16 update beginning on December 7, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.16 is scheduled for Thursday, December 7th, beginning at 1:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update provides administrators with the ability to automatically copy emails to secondary or alternate email addresses. In addition, a number of bugs were fixed. For more information, see help.wildapricot.com/display/DOC/Release+5.16 .

    Sincerely,

    The Wild Apricot Team

    2 votes
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  10. System maintenance on November 15th, 2017

    Wild Apricot will be performing system maintenance on Wednesday, November 15th, 2017 beginning at 1:00 am EST. The maintenance may take up to 90 minutes to complete. During this time, Wild Apricot sites will still be accessible but there might be intermittent slowdowns.

    We apologize for any inconvenience.

    The Wild Apricot Team

    2 votes
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  11. Version 5.13 update beginning on October 23rd, 2017 at 3:00am ET

    An update of Wild Apricot to version 5.13 is scheduled for Monday, October 23rd, beginning at 3:00 am (ET). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to add member photos to membership cards, and additional email macros for membership bundles. As well, the update includes fixes to a number of issues encountered by our clients. For more information, see help.wildapricot.com/display/DOC/Release+5.13 .

    Sincerely,

    The Wild Apricot Team

    2 votes
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  12. Version 5.11.2 update on June 19th, 2017 at 2:00am ET

    An update of Wild Apricot to version 5.11.2 is scheduled for Monday, June 19th, beginning at 2:00 am (ET). The update will take up to 4 hours, but there is no expected downtime for Wild Apricot sites.

    This update addresses a number of issues encountered by our clients. For a partial list of the issues addressed, see https://help.wildapricot.com/display/DOC/Update+5.11.2

    Sincerely,

    The Wild Apricot Team

    2 votes
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  13. System maintenance on May 18, 2017 at 3 am (ET)

    Wild Apricot will be performing system maintenance on Thursday May 18th, beginning at 3 am ET.

    The maintenance may take up to an hour to complete. Wild Apricot sites may experience approximately 5 minutes of downtime during this period.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

    2 votes
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  14. Importing contacts currently not working

    Because of an outage with Amazon Web Services, the ability to import contacts into Wild Apricot is currently not available. We are monitoring the situation and will let you know when importing is available again.

    Our apologies for the inconvenience.

    Wild Apricot Support.

    2 votes
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  15. Version 5.9.2.1 update on January 26, 2017 at 2:00am EDT

    An update of Wild Apricot to version 5.9.2.1 is scheduled for Thursday, January 26th, beginning at 2:00 am (EDT). Wild Apricot sites may be inaccessible for up to half an hour.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    This update will address a number of internal bugs related to the system. For reference, see https://help.wildapricot.com/display/DOC/Update+5.9.2.1

    Sincerely,

    The Wild Apricot Team

    2 votes
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  16. Wild Apricot help not updated for 5.9

    An error with our help software has prevented us from publishing the updated help for Version 5.9 of Wild Apricot. We hope to have the updated help in place sometime on Wednesday December 6th.

    2 votes
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  17. System maintenance on April 25, 2016 at 3 am (EDT)

    Wild Apricot will be performing maintenance on our database servers on Monday April 25th, 2016 beginning at 3 am EDT.

    The maintenance may take up to 15 minutes to complete. During this time, Wild Apricot sites may be inaccessible.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    The Wild Apricot Team

    2 votes
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  18. Version 5.5 to be published on August 5, 2015 beginning at 3am EDT

    Version 5.5 of Wild Apricot will be published on Wednesday, August 5th, beginning at 3:00 am (EDT). Wild Apricot sites will be inaccessible for up to 30 minutes.

    This release will include several new features, including:
    * Stripe payment system support
    * Option to automatically add event guests to your contact database
    * Option to limit event registrations to one per contact

    For more information, see http://help.wildapricot.com/display/DOC/Release+5.5.

    Please save your work and log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes
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  19. Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…

    1 vote
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  20. Issue with trial registration form

    The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.

    1 vote
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