Service notices
496 results found
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Manual Payment Error Due To Captcha
Affinipay and Personify Payment users have reported payment errors when processing manual payments. Our development team is actively investigating the issue. Thank you for your patience while we work to resolve this!
3 votes -
Billing Notice
If your WildApricot subscription renewal is not within the next 30 days, please disregard this message.
For upcoming renewals or plan changes, if your credit card payment fails, contact our Billing team from https://www.wildapricot.com/contact-us before trying again. We’ll help resolve the issue so you can update your payment details. Alternatively, you can use PayPal to complete your payment.
Please note, this does not affect your member payment processing! Thank you for your patience!
3 votes -
Website Not Loading/Blank Page - Intermittent
Earlier today you may have experienced an issue with your website not loading. We have found the cause for this and have issued a fix.
Several websites are still not loading correctly, however, the fix is being rolled out to batches of accounts. Please try accessing your website again later today.
We apologize for any inconvenience.
3 votes -
Version 7.27 update beginning on November 3, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…
3 votesVersion 7.27 has been published for all clients
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Mobile app for admins currently unavailable
We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.
3 votesThe mobile app for admins is available again.
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Wild Apricot is experiencing some performance issues
Wild Apricot is experiencing some performance issues.
We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.3 votes -
Planned database maintenance on January 27, 2021
Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesThe database maintenance was completed successfully
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Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to…
3 votesAll accounts have been successfully upgraded to Version 7.8
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Problem calling our support line from certain phone providers
We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.
3 votesThe problem with our support phone lines has been resolved.
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Version 6.2 update beginning on May 22nd, 2018 at 3:00am EST
An update of Wild Apricot to version 6.2 is scheduled for Tuesday, May 22nd, beginning at 3:00 am (EST). The process will take up to 2 hours, but no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a space of a week to ensure stability.
This update includes a single Manage account administrators screen where you can view, add, modify, remove, and email your account administrators, and the ability to change the billing period for a monthly plan yourself, instead of having to email Wild Apricot's billing department. As well, we've…
3 votesVersion 6.2 was successfully published to all clients.
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October 25 - Issues with processing payments via Stripe
We are currently experiencing issues processing payments via Stripe. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience.
3 votesWe would like to announce that the issue with Stripe has been fully resolved.
All the guidance is described on our Stripe help page at https://help.wildapricot.com/display/DOC/Stripe#Stripe-Whatyouneedtogetstarted
We apologize for the inconvenience.
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Wild Apricot help site currently unavailable
Wild Apricot's help site – help.wildapricot.com – is currently unavailable as we update it to Version 5.10.
3 votesWild Apricot help site is back up and updated to Version 5.10. Downtime was 3.5 hours.
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Version 5.7.6 update on May 10, 2016 at 3am EST
An update of Wild Apricot to version 5.7.6 is scheduled for Tuesday, May 10th, beginning at 3:00 am (EST). Wild Apricot sites may be inaccessible for up to 15 minutes.
This update will fix a bug that results in an incorrect date being saved for custom date fields.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesUpdate completed. Downtime took 15 minutes.
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File storage availability issues 18-19 October 2015
Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).
During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.
This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.
The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.
The issue has been already fixed by our System Operations engineers…
3 votesThe issue has been fixed by changing file storage server to another one which functions properly.
Our System Operations team is monitoring health status of new server and if the problem appears again, they will react momentarily.
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Service Notice: Maintenance and Intermittent Loading Issue
We are aware of intermittent loading issues on the WildApricot website and are actively working to resolve them. We apologize for any inconvenience.
Additionally, scheduled maintenance will take place tonight at 9:00 PM ET. During this time, there will be a brief 5 minute outage affecting WildApricot admin, client sites, registrations, and mobile access. One-time password services will also be temporarily disrupted.
This maintenance is necessary to improve system stability and prepare for upcoming enhancements. We appreciate your patience and understanding.
2 votes -
Event Announcement Email Delays
We are currently experiencing an issue where some Event Announcement emails are delayed after clicking "Send Now". Our development team is actively working on the issue and we thank you for your patience while we resolve this.
2 votes -
Intermittent Featured Member Gadget Issues
We are currently experience intermittent Featured Member Gadget issues which is sometimes leading to the gadget not loading. Our development team is currently working on the issue, thank you for your patience.
2 votes -
WildApricot Sites Are Experiencing Slow Load Times
At the moment, we are experiencing performance issues with our servers. As a result, WildApricot sites are loading slower than normal. Our team is currently investigating this issue, and we will post an update once we have more information or a resolution. We apologize for the inconvenience.
2 votes -
Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.
2 votesAll clients have been successfully upgraded to version 7.22.
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Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.
2 votesVersion 7.20 was successfully published to all clients.
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