Service notices

  1. Maintenance notice Dec 26, 2011

    Database maintenance is planned for Dec 26, 2011.

    Expected downtime is up to 4 hours from 2:50 am EST (Toronto/New York).

    We will be doing maintenance work on the database servers.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  2. Maintenance notice Dec 20, 2011

    Server maintenance is planned for Dec 20, 2011. Expected downtime is up to 60 minutes from 3:30 am EST (Toronto/New York). We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  3. Known issues with version 4.3

    We will use this thread to maintain a list of current known issues with version 4.3 and their resolution status and/or workarounds.

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  4. Version 4.3 Upgrade on December 14th from 2:50 am to 6:50 am Eastern time

    On Wed December 14th we will be upgrading Wild Apricot to version 4.3. All accounts will be upgraded automatically. (We will also maintain full backups from before the upgrade, just in case.)

    Servers will be taken off-line intermittently from 2:50 am to 6:50 am Eastern time. Please save your work and log out in advance - and notify other users in your organization as appropriate.

    We have sent out an email with upgrade notice on Friday Dec 9th at 2:30 pm to all administrators of all accounts. As always, new version will provide many improvements to Wild Apricot, addressing client…

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  5. (POSTPONED) Hardware maintenance Nov 17th 1 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.
    Installation and configuration of some additional hardware will be performed on Nov 17th at 1am EST - the night of Wednesday to Thursday.
    Total maintenance window is scheduled to be up to 1 hour. Any users would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).
    We recommend saving your work and logging off for the full duration of maintenance window.
    We apologize for any inconvenience.

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  6. Maintenance notice for payment, marketing and support sites

    Server maintenance is planned for Nov 03, 2011 for:
    * www.wildapricot.com
    * help.wildapricot.com
    * support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime)
    * Payment processing interface. It will not be possible to process payments to Wild Apricot (e.g. account upgrades) nor payments on all Wild Apricot sites (event registrations, membership applications etc.)Expected downtime window is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying security patches on servers which requires restarting them several times (resulting in downtime of several minutes each time). Please inform other users as appropriate. We apologize for…

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  7. [CONTINUED] Hardware maintenance Oct 25th 2 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system. Installation and configuration of some additional hardware will be performed on Oct 25th at 2am EST - the night of Wednesday to Thursday. Total maintenance window is scheduled to be up to 60 minutes. During this time we will be switching off our web servers one by one to configure them. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.). We recommend saving your work and…

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  8. [UPDATED] Hardware maintenance Oct 20th 2 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system.

    Installation and configuration of some additional hardware will be performed on Oct 20th at 2am EST - the night of Wednesday to Thursday.

    Total maintenance window is scheduled to be up to 90 minutes. During this time we will be switching off our web servers one by one to configure them, approximately 10-15 minutes per servers. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.).

    We…

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  9. Firefox 7 Upload file problem resolved

    FYI to all clients - recent upgrade of Firefox 7 broke Wild Apricot file upload manager so files could not be uploaded in Firefox. This has been fixed in our update overnight and file upload now works correctly in Firefox 7.

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  10. Maintenance notice Oct 05, 2011

    Server maintenance is planned for Oct 05, 2011. Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying several error fixes for 4.2 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  11. Network connectivity problems evening of Sat Oct 1st 2011

    Around 5:30 pm EST today our monitoring systems have noticed problems with network connectivity to our servers (intermittent routing problems).

    This meant that Wild Apricot websites would take long time to load - or even not load at all.

    We have immediately contacted our data center provider, they confirmed the problem and they were already working on it.

    As of now, at 8:30 pm EST it looks like like normal connectivity has been restored.

    Depending on a server and your location, our monitoring systems indicate downtime between 40-60 minutes.

    We apologize for the inconvenience and will be investigating the cause…

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  12. Downtime notice for night of September 13th 1:30am to 6:00am (EST)

    We are implementing major upgrades to our servers (hosting infrastructure) which also includes moving our servers from one physical location to another within the same data center.

    Due to this, all Wild Apricot hosted services/ websites (including our support system and main website www.wildapricot.com) will have to be taken offline for up to 4.5 hours on the night of September 13th (Tuesday) starting at 1:30 am EST.

    Please make sure to save your work and log out in advance.

    Thank you for your understanding - this procedure is important to maintain and improve our system reliability and responsiveness. We…

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  13. Maintenance notice Aug 22, 2011

    Server maintenance is planned for Aug 22, 2011.

    Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  14. Help site maintenance notice 3 Aug, 2011

    Help site server maintenance is planned for Aug 3, 2011.

    This is only related to help site http://help.wildapricot.com .
    Wild Apricot client sites will not be affected.

    Expected downtime is up to 2 hours from 3:30 am EST (Toronto/New York).

    We apologize for any inconvenience.

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  15. Maintenance notice Jul 13, 2011

    Server maintenance is planned for Jul 13, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  16. Maintenance notice Jul 6, 2011

    Server maintenance is planned for Jul 6, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  17. 40 minutes of downtime on Thursday Jun 30 at 4:04 am

    Due to a network issue at our hosting company all our services were not reachable for 40 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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  18. Maintenance notice Jun 30, 2011

    Server maintenance is planned for Jun 30, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  19. Maintenance notice Jun 22, 2011

    Server maintenance is planned for Jun 22, 2011.

    Expected downtime is up to 30 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  20. Maintenance notice Jun 15, 2011

    Server maintenance is planned for Jun 15, 2011.

    Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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