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Service notices

479 results found

  1. Version 7.0 update beginning on June 10, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of new features including:

    • Let's Encrypt self-service
    • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
    • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
    • New look and feel
    • Emailing initially disabled for all new accounts

    As well, a number…

    13 votes

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  2. Version 6.21 update beginning on May 15, 2019 at 2:00 am ET

    An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a…

    2 votes

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    1 comment  ·  Admin →
  3. Unable to receive support requests by phone

    We are able to receive support tickets sent by email but we are currently unable to take support calls at the moment.

    14 votes

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    1 comment  ·  Admin →
  4. Our offices will be closed on Friday, April 19th for Good Friday

    Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.

    2 votes

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    Resolved  ·  0 comments  ·  Admin →
  5. Version 6.20 update beginning on April 1st, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.

    Sincerely,

    The Wild Apricot Team

    2 votes

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  6. Version 6.19 update beginning on March 18th, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.19 is scheduled for Monday, March 18th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1668.

    Sincerely,

    The Wild Apricot Team

    1 vote

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    0 comments  ·  Admin →
  7. Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET

    Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes

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  8. support@wildapricot.com and billing@wildapricot.com emails are not available

    We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.

    We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

    The estimated fixing time is up to 6 hours (approx. until 2PM EST).

    Please contact us via phone - https://www.wildapricot.com/contact-us

    1 vote

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    Resolved  ·  1 comment  ·  Admin →
  9. Version 6.18 update beginning on February 25th, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…

    2 votes

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  10. Version 6.17 update beginning on February 4, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number…

    1 vote

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    Resolved  ·  1 comment  ·  Admin →
  11. Email delivery will be slower today

    Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.

    1 vote

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    0 comments  ·  Admin →
  12. Version 6.16 update beginning on January 21, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …

    2 votes

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  13. Renewal reminders not being sent

    A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.

    4 votes

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  14. Version 6.15 update beginning on December 12, 2018 at 2:00am ET

    Version 6.15 update beginning on December 12, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.15 is scheduled for Wednesday, December 12th, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a new Casefile website theme set, designed for legal associations but available to anyone wanting to take advantage of its theme-specific functionality, including a collapsible sidebar and a sliding gadget style that…

    0 votes

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    0 comments  ·  Admin →
  15. Issues with missing, incomplete, and inaccurate email tracking

    Following a database migration, we've been experiencing a number of issues with the email log and with email tracking, including the following:

    • Log entries before October 2018 are not being displayed
    • Inaccurate delivery and failures numbers for emails sent before December 6th
    • Email statuses not updated for messages sent on December 6-8
    • Email content not being displayed in email log

    We apologize for the inconvenience these errors have caused. Our developers are working to correct them as quickly as possible.

    This migration was the first upgrade to our email system in our history and should improve stability in the future.

    13 votes

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  16. Version 6.14 update beginning on December 3, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…

    2 votes

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  17. Version 6.13 update beginning on November 19, 2018 at 2:00am EST

    An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,…

    11 votes

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  18. Version 6.12 update beginning on October 31, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648

    Sincerely,

    The Wild Apricot Team

    2 votes

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  19. Issues with email log and email links

    One of our services is down and as a result, the email log is currently unavailable, and some email links are also not working, resulting in a Resource not Found error when clicked. We are working to resolve this issue as soon as possible.

    2 votes

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  20. Planned database maintenance on Oct 18 2018

    An update of Wild Apricot's database is scheduled for Thursday, October 18th, beginning at 3:00 am (EST). The process will take up to 30 minutes, but no downtime is expected for Wild Apricot sites.

    During the update online payments might not be processed, online store might experience some performance degradation as well as members mapping location gadget might not work.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    0 votes

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    Resolved  ·  1 comment  ·  Admin →
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