478 results found

1. Problem with links to help articles. Workaround available.

   Currently, some links within the help site are not working. If the links ends with text rather than an article number, try removing the text from the link. We are working on resolving this issue as soon as possible.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The help site is functioning properly now

2. Currently experiencing intermittent issues receiving email

   Wild Apricot is currently experiencing issues receiving email at all wildapricot.com email addresses. We hope to have the problem resolved shortly.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issue with receiving emails at wildapricot.com has been resolved.

3. Version 7.11 update beginning on April 21st, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716.

   An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All clients were successfully upgraded to Version 7.11

4. Version 7.10 update beginning on April 6th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.10 is scheduled for Wednesday, April 6th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've fixed a number of bugs, including issues with working in admin view on iPads. For a full list, see https://gethelp.wildapricot.com/en/articles/1713

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All clients were successfully switched to Version 7.10

5. Issue with trial registration form

   The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issue with the trial registration form has been resolved. We apologize for the inconvenience.

6. Version 7.9 update beginning on March 4th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have been moved up from the bottom left corner of the main admin view screen because some users were unable to see them on certain browsers.

   As always, we've fixed a number of bugs.

   For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1712

   An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 7.9 was successfully published to all clients

7. Our offices will be closed on Monday, February 17th for Family Day

   Our offices will be closed on Monday, February 17th for Family Day.

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8. Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to the setup of your Wild Apricot website. Finally, we've upgraded the remaining protocols that used TLS version 1.1 to version 1.2. Systems that use version 1.1 are flagged as less secure by security services like Trustwave. As always, we've fixed a number of bugs.

   For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1707

   An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All accounts have been successfully upgraded to Version 7.8

9. Problem calling our support line from certain phone providers

   We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The problem with our support phone lines has been resolved.

10. Version 7.7 update beginning on December 16, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over several days to ensure stability.

    In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not being recorded in your Wild Apricot account. Finally, we've fixed a number of bugs, including several related to the new email editor.

    For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1704

    An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over several days to ensure stability.

    In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not… more

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 7.7 has been successfully published to all clients

11. Version 7.6 update beginning on November 14, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a period of a week to ensure stability.

    In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE. For a detailed overview of the release, including a list of bug fixes, see https://gethelp.wildapricot.com/en/articles/1702

    An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a period of a week to ensure stability.

    In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE.… more

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 7.6 was successfully published to all accounts

12. Version 7.5 update beginning on October 23, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of the system. As well, a few bugs were fixed. Now, you can choose the same start and end date for a poll. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1695

    An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of… more

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All clients were successfully updated to Version 7.5

13. Payments are down

    Members attempting to make payments on Wild Apricot sites are receiving an internal error. We are investigating the problem and hope to have it resolved shortly.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issue with payments has been resolved

14. The QR codes feature will be rolled out next week

    The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The QR codes feature has been rolled out to all clients.

15. Version 7.4 update beginning on September 24, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.4 is scheduled for Tuesday, September 24th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    This update includes one new feature: you can scan QR codes using the Wild Apricot admin app to quickly check in event registrants. As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1689

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All accounts were successfully upgraded to Version 7.4

16. Payments will not be processed for 10 minutes on Thursday September 5th

    Wild Apricot will be unable to process payments for 10 minutes on Thursday, September 5th from 9:00 to 9:10 am UTC (5:00 to 5:10 am EST). We are upgrading our payment services for improved monitoring.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The payment system was successfully upgrade

17. Version 7.3 update beginning on September 3, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    This update includes some new features including:

    • Newsletter manager admin role
    • Store manager admin role
    • SCA support for Stripe

    As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All accounts were successfully upgrade to version 7.3

18. Version 7.2 update beginning on July 29, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.2 is scheduled for Monday, July 29th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of several days to ensure stability.

    This update includes a number of bug fixes. For a list, see https://gethelp.wildapricot.com/en/articles/1684.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All clients were successfully upgraded to version 7.2

19. Version 7.1 update beginning on July 8, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.1 is scheduled for Monday, July 8th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of several days to ensure stability.

    This update includes a number of bug fixes. For a list, see https://gethelp.wildapricot.com/en/articles/1681.

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 7.1 was successfully published to all clients

20. Version 7.0 update beginning on June 10, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of new features including:

    • Let's Encrypt self-service
    • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
    • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
    • New look and feel
    • Emailing initially disabled for all new accounts

    As well, a number of bugs were fixed. For a detailed overview of the 7.0 release, see https://gethelp.wildapricot.com/en/articles/1679.

    An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of new features including:

    • Let's Encrypt self-service
    • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
    • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
    • New look and feel
    • Emailing initially disabled for all new accounts

    As well, a number… more

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 7 was successfully released to all clients