Service notices
486 results found
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Issue with login button not working
We are currently experiencing an issue on some Wild Apricot sites with the login button not responding after entering login credentials. We are working on fixing this as quickly as possible. We apologize for the inconvenience.
Workaround #1: try logging in from wildapricot.com
Workaround #2: add /sys/login to the end of your Wild Apricot site URL to bypass the login button0 votesThe issue with the login button not working has been fixed
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Version 7.27 update beginning on November 3, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.27 is scheduled for Thursday, November 3rd, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made some updates to improve security and reduce spam. Stronger password requirements have been introduced, and we've added the reCaptcha anti-spam feature to the login page and login gadget. As well, we've…
3 votesVersion 7.27 has been published for all clients
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
0 votes -
Mobile app for admins currently unavailable
We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.
3 votesThe mobile app for admins is available again.
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Stripe payments are being processed incorrectly
Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
We working on resolving this issue ASAP. We apologize for the inconvenience.4 votesThis issue has been resolved. Stripe Payments should now work as expected.
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Wild Apricot is experiencing some performance issues
Wild Apricot is experiencing some performance issues.
We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.3 votes -
Contacts May Be Slow to Load
Contacts may be slow to load for some accounts. We are investigating the issue and hope to resolve it as quickly as possible. We apologize for the delay.
0 votesThis issue has been resolved.
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
14 votesThe issue has been resolved
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Longer than normal wait time for chat
Several of our support staff are affected by the Canada-wide Rogers outage so waiting time on chat support may be longer than normal.
0 votes -
Technical maintenance on June 22
We will be performing technical maintenance on Wild Apricot from 3-6 am EST on June 22. There may be disruptions during this time for some of Wild Apricot services. We apologize for any inconvenience
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Wild Apricot is down
Due to the maintenance on our database WA is down. We're working on a fix, and
apologize for any inconvenience.1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.26 update beginning on June 14, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made the following changes:
- Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
-…1 voteThe release was successfully published to all clients
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Database maintenance
We will be performing maintenance on Wild Apricot's database at 11pm ET each day for the next 2-3 weeks. The maintenance will take less than 15 minutes each time. You may experience slowdowns during this period. We apologize for any inconvenience.
0 votes -
WA maintenance on May 18
We will be performing technical maintenance on Wild Apricot from 5-6 am EST on May 18. There may be disruptions during this time for some or all Wild Apricot services. We apologize for any inconvenience
0 votesMaintenance finished
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Wild Apricot sites are down
All Wild Apricot sites are currently down. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
45 votesThis issue is now resolved.
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Wild Apricot's billing system is currently down
The billing system we use to bill Wild Apricot clients for their accounts is currently down. We are unable to process any account payments or make any account changes during this time. Clients are not able to make account changes themselves either. We are investigating the cause and hope to resolve this issue quickly. We apologize for the disruption.
0 votesThe issue with our billing system has been resolved. We apologize for the inconvenience.
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Sites may not load consistently and may return 503 error
We are currently experiencing an issue with Wild Apricot sites not loading consistently and returning a 503 error. Our developers are working to resolve the problem.
0 votesThe issue has been resolved
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Version 7.25 update beginning on February 21, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.25 is scheduled for Monday, February 21th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've fixed a number of bugs, many related to the use of widgets. For details, see https://gethelp.wildapricot.com/en/articles/1879.
0 votes -
Scheduled Live Chat Maintenance - December 16, 2021
Please note that on December 16th, 2021 Wild Apricot will be conducting a scheduled maintenance on our live chat channel.
As a result, our live chat will become available starting 10:30AM EST. During this period, you are still welcome to reach out to us at support@wildapricot.com where we will respond to your request as soon as possible
We apologize for any inconvenience.
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Issue with AWS
Wild Apricot is currently experiencing an issue with Amazon Web Services (AWS) which may result in interruptions in your account. We sincerely apologize for the inconvenience and are working to have this resolved as soon as possible. We appreciate your patience through this process.
0 votesThis issue was related to a service interruption Wild Apricot experienced with Amazon Web Services (AWS), which is used as our main cloud computing platform. You can read more about the service interruption here: https://status.aws.amazon.com/.
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