22 results found

1. Notice Regarding File Attachment Issue

   We have identified an issue where some file attachments may appear to be missing from contact profiles in a few Wild Apricot accounts. All missing files have been restored to Files > SiteUploads. To re-attach these files back to contact profiles, please follow the steps in the link below, https://gethelp.wildapricot.com/en/articles/1906

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2. Known issues with version 4.3

   We will use this thread to maintain a list of current known issues with version 4.3 and their resolution status and/or workarounds.

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3. Websites unavailable to Comcast ISP users

   Some of our clients have reported not being able to access their Wild Apricot sites.

   This issue is not widespread, but seems to be affecting only users of a particular ISP (seems to be Comcast at this point).

   Our System Operations engineers are currently investigating the issue and will provide an update as soon as the issue is resolved.

   We apologize for the inconvenience.

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4. Version 3.4 known problems

   Unfortunately even with a month of testing we went through, when version 3.4 was launched in live environment a number of problem was identified. I will use this thread to list the known high priority problem, workarounds and our work on fixes.

   1) Link tracking in previously sent emails might not work (while link tracking for newly created emails works fine). Our team is working on a fix and we expect to deploy it by Tuesday morning march 30th. There is no workaround.

   2) After login people are not returned to whatever page they started login from. This means they have to manually navigate back to the needed page.
   We are currently investigating this problem.

   3) Some clients with heavily customized sites based on themes with newly released dynamic menu (see http://help.wildapricot.com/display/DOC/Release+history ) might see dynamic menu mismatched to their customizations.
   Workaround: go to CSS Customization, click on edit and then save. Dynamic menu should disappear (later on you can renable it and customize as necessary.)
   Fix: We are working to hide it from those sites.

   Unfortunately even with a month of testing we went through, when version 3.4 was launched in live environment a number of problem was identified. I will use this thread to list the known high priority problem, workarounds and our work on fixes.

   1) Link tracking in previously sent emails might not work (while link tracking for newly created emails works fine). Our team is working on a fix and we expect to deploy it by Tuesday morning march 30th. There is no workaround.

   2) After login people are not returned to whatever page they started login from. This means they… more

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5. DNS resolution problems from certain locations

   We have received several reports on July 7th from clients who were experiencing problems with their Wild Apricot sites. Typical symptoms included 'Browser not supported' messages, site formatting and layout not properly loading, administration backend not functioning.

   At the same time all our systems were running normal and our own tests for the same websites did not show any malfunctions - everything was loading up fine in our tests.

   We believe that the root of the problem is related to DNS issues with one of the domains. Basically, from certain geographic locations / ISPs, one of the domains we use to host Javascript code and CSS code was not resolving.

   The problem can be confirm by going into command line and running the following command:

   ping f.camp8.org -n 20

   If your location/ISP is affected, you would see an error message like this:

   Ping request could not find host f.camp8.org. Please check the name and try again.

   We have made a temporary configuration change this morning to serve Javascript and CSS files from another domain - this should resolve the problem for the moment. Make sure to clear your browser cache and restart your browser.

   We are still investigating the root cause of the problem. If you have experienced this problem yesterday and/or still have this problem, please run the following commands:

   1) (from the command line)

   nslookup f.camp8.org >c:\test.txt

   2) (from the command line)

   nslookup origin-f.camp8.org >c:\test2.txt

   3) (in your browser)

   http://whatismyip.com - to determine your external IP address

   Send the results (your external IP address and test.txt file) to our support team at support AT wildapricot.com

   We have received several reports on July 7th from clients who were experiencing problems with their Wild Apricot sites. Typical symptoms included 'Browser not supported' messages, site formatting and layout not properly loading, administration backend not functioning.

   At the same time all our systems were running normal and our own tests for the same websites did not show any malfunctions - everything was loading up fine in our tests.

   We believe that the root of the problem is related to DNS issues with one of the domains. Basically, from certain geographic locations / ISPs, one of the domains we use… more

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6. Emails delivery delays for Yahoo email accounts

   We have received several reports of email delivery problems to yahoo-based emails. Our investigation have established that Yahoo email servers are currently 'deferring' emails sent by Wild Apricot servers on behalf of our clients to yahoo-based emails. (In a nutshell this means that they are limiting the volume of emails we are able to send to them, which results in delays or eventual failure to deliver).

   We have contacted Yahoo about this matter and provided them with the detailed information about the issue and we hope they will be able to react to this quickly.

   Our technical team has also been reviewing our email logs and other aspects of our email system to see if our system might have been abused by email spammers - but we found no evidence of this at all.

   So for the moment we mostly have to wait for Yahoo reaction - though we are also exploring possibilities to establish alternative email channels.

   We will post updates on this thread as they become available.

   We have received several reports of email delivery problems to yahoo-based emails. Our investigation have established that Yahoo email servers are currently 'deferring' emails sent by Wild Apricot servers on behalf of our clients to yahoo-based emails. (In a nutshell this means that they are limiting the volume of emails we are able to send to them, which results in delays or eventual failure to deliver).

   We have contacted Yahoo about this matter and provided them with the detailed information about the issue and we hope they will be able to react to this quickly.

   Our technical team has also… more

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7. WA 5.1 maintenance notice - August 19, 2014, up to 5 minutes beginning at 3:00 am (EDT)

   We will be performing system maintenance on August 19th, 2014, beginning at 3:00 am (EDT). This will take up to 5 minutes to complete.
   During this time, users may experience delays or interruptions accessing Wild Apricot sites.
   Please save your work and log out in advance, and warn your clients about possible connectivity issues.
   We apologize for any inconvenience.

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8. Maintenance notice - November 21, 2013, up to 1 hour beginning 2:00 am (EST)

   We will be performing system maintenance on November 21st, 2013, beginning at 2:00 am (EST), to address several minor issues. This will take approximately 1 hour to complete.

   During this time, users may experience delays or interruptions accessing Wild Apricot sites.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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9. Maintenance notice Feb 20, 2012

   Server maintenance is planned for Feb 20, 2012. Expected downtime is up to 45 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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10. Maintenance notice Jul 21, 2011

    Server maintenance is planned for Jul 21, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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11. Nov 12: Intermittent problems between 3:35 pm and 5:35 pm (EST)

    (Updated:)

    At 3:35 pm our monitoring systems alerted us that some client websites are responding slowly or even returning "Server is busy" message. Our technical team has immediately jumped on the problem. We could not find the problem right away so initiated a reboot of our servers. After the restart most client sites started to work but quite a few were still very slow and were occasionally throwing "Server is busy"message.
    Our further investigation indicated that the most likely reason is excessive traffic (possibly a DDOS - Distributed denial of service attack) to one of the sites on our platform. Once we were able to identify the site in question, we have disabled it and this has restored normal functioning to all clients.

    The bottom line is that between 3:35 pm EST and 5:35 pm EST some users accessing some client websites experienced very slow replies or even occasional Server is busy messages. (As we have a webfarm with multiple servers, the same site worked fine for some visitors and malfunctioned for others accessing it from somewhere else or a few seconds apart).

    As of 5:35 pm all sites are functioning normally.

    We will be continuing our investigation to the root cause of this problem and working to prevent re-occurrences of this.

    We sincerely apologize for the inconvenience.

    (Updated:)

    At 3:35 pm our monitoring systems alerted us that some client websites are responding slowly or even returning "Server is busy" message. Our technical team has immediately jumped on the problem. We could not find the problem right away so initiated a reboot of our servers. After the restart most client sites started to work but quite a few were still very slow and were occasionally throwing "Server is busy"message.
    Our further investigation indicated that the most likely reason is excessive traffic (possibly a DDOS - Distributed denial of service attack) to one of the sites on our platform.… more

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12. Maintenance notice Feb 19th, 2009

    Server maintenance is planned for February 19th, 2009 between 1:45 am EST (Toronto/New York) to 2 am EST. Expected downtime is 5 to 10 minutes.

    We will be applying a small error fix dealing with intermittent glitches we have been experiencing on one of our web servers.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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13. Service Unavailability on Monday June 19

    Please be advised that our support services will be unavailable on Monday, June 19, in observance of Juneteenth and our company wellness day. We will resume normal operations on Tuesday, June 20.

    During this time, you can submit your request by email. We apologize for any inconvenience caused and appreciate your understanding.

    Thank you for your patience

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14. Database maintenance on January 17th, 2015 at 2am (EST)

    Wild Apricot database maintenance is scheduled for this Saturday, January 17th, beginning at 2:00 am (EST). The scheduled duration of the maintenance is 6 hours, until 8 am. During this time, some components may be unavailable, including mail history, bulk email sending, payments, and mobile app. Also, some delays in event reminders and subscription policies could occur, and some sites could be unavailable.

    This maintenance is intended to increase service reliability and performance of core Wild Apricot components.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    The Wild Apricot Team

    Wild Apricot database maintenance is scheduled for this Saturday, January 17th, beginning at 2:00 am (EST). The scheduled duration of the maintenance is 6 hours, until 8 am. During this time, some components may be unavailable, including mail history, bulk email sending, payments, and mobile app. Also, some delays in event reminders and subscription policies could occur, and some sites could be unavailable.

    This maintenance is intended to increase service reliability and performance of core Wild Apricot components.

    Please save your work, log out in advance, and warn your clients about possible connectivity issues.

    We apologize for any inconvenience.

    Sincerely,

    … more

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15. Maintenance notice Aug 2, 2012

    Server maintenance is planned for August 2, 2012. Expected downtime is up to 1 hour and 30 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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16. Maintenance notice July 19, 2012

    Server maintenance is planned for July 19, 2012. Expected downtime is up to 45 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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17. Maintenance notice for support portal 16 Jul, 2012

    Server maintenance is planned for Jul 16, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
    Expected downtime window is up to 1 hour from 5:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

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18. Maintenance notice for help site 16 Jul, 2012

    Server maintenance is planned for Jul 16, 2012 for help.wildapricot.com.Wild Apricot client sites will not be affected.
    Expected downtime window is up to 1 hour from 4:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

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19. Maintenance notice Jul 8, 2010

    Server maintenance is planned for July 8, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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20. Maintenance notice Jun 24, 2010

    Server maintenance is planned for June 24, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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