22 results found

1. Service Unavailability on Monday June 19

   Please be advised that our support services will be unavailable on Monday, June 19, in observance of Juneteenth and our company wellness day. We will resume normal operations on Tuesday, June 20.

   During this time, you can submit your request by email. We apologize for any inconvenience caused and appreciate your understanding.

   Thank you for your patience

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Archived  ·  0 comments  ·  Edit…  ·  Delete…  ·  Admin →

2. Notice Regarding File Attachment Issue

   We have identified an issue where some file attachments may appear to be missing from contact profiles in a few Wild Apricot accounts. All missing files have been restored to Files > SiteUploads. To re-attach these files back to contact profiles, please follow the steps in the link below, https://gethelp.wildapricot.com/en/articles/1906

   19 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Archived  ·  0 comments  ·  Delete…  ·  Admin →

3. Database maintenance on January 17th, 2015 at 2am (EST)

   Wild Apricot database maintenance is scheduled for this Saturday, January 17th, beginning at 2:00 am (EST). The scheduled duration of the maintenance is 6 hours, until 8 am. During this time, some components may be unavailable, including mail history, bulk email sending, payments, and mobile app. Also, some delays in event reminders and subscription policies could occur, and some sites could be unavailable.

   This maintenance is intended to increase service reliability and performance of core Wild Apricot components.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   Wild Apricot database maintenance is scheduled for this Saturday, January 17th, beginning at 2:00 am (EST). The scheduled duration of the maintenance is 6 hours, until 8 am. During this time, some components may be unavailable, including mail history, bulk email sending, payments, and mobile app. Also, some delays in event reminders and subscription policies could occur, and some sites could be unavailable.

   This maintenance is intended to increase service reliability and performance of core Wild Apricot components.

   Please save your work, log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   … more

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

4. Websites unavailable to Comcast ISP users

   Some of our clients have reported not being able to access their Wild Apricot sites.

   This issue is not widespread, but seems to be affecting only users of a particular ISP (seems to be Comcast at this point).

   Our System Operations engineers are currently investigating the issue and will provide an update as soon as the issue is resolved.

   We apologize for the inconvenience.

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

5. WA 5.1 maintenance notice - August 19, 2014, up to 5 minutes beginning at 3:00 am (EDT)

   We will be performing system maintenance on August 19th, 2014, beginning at 3:00 am (EDT). This will take up to 5 minutes to complete.
   During this time, users may experience delays or interruptions accessing Wild Apricot sites.
   Please save your work and log out in advance, and warn your clients about possible connectivity issues.
   We apologize for any inconvenience.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

6. Maintenance notice - November 21, 2013, up to 1 hour beginning 2:00 am (EST)

   We will be performing system maintenance on November 21st, 2013, beginning at 2:00 am (EST), to address several minor issues. This will take approximately 1 hour to complete.

   During this time, users may experience delays or interruptions accessing Wild Apricot sites.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

7. Maintenance notice Aug 2, 2012

   Server maintenance is planned for August 2, 2012. Expected downtime is up to 1 hour and 30 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

8. Maintenance notice July 19, 2012

   Server maintenance is planned for July 19, 2012. Expected downtime is up to 45 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

9. Maintenance notice for support portal 16 Jul, 2012

   Server maintenance is planned for Jul 16, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
   Expected downtime window is up to 1 hour from 5:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

   0 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   
   

10. Maintenance notice for help site 16 Jul, 2012

    Server maintenance is planned for Jul 16, 2012 for help.wildapricot.com.Wild Apricot client sites will not be affected.
    Expected downtime window is up to 1 hour from 4:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

11. Maintenance notice Feb 20, 2012

    Server maintenance is planned for Feb 20, 2012. Expected downtime is up to 45 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

12. Known issues with version 4.3

    We will use this thread to maintain a list of current known issues with version 4.3 and their resolution status and/or workarounds.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    17 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

13. Maintenance notice Jul 21, 2011

    Server maintenance is planned for Jul 21, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

14. DNS resolution problems from certain locations

    We have received several reports on July 7th from clients who were experiencing problems with their Wild Apricot sites. Typical symptoms included 'Browser not supported' messages, site formatting and layout not properly loading, administration backend not functioning.

    At the same time all our systems were running normal and our own tests for the same websites did not show any malfunctions - everything was loading up fine in our tests.

    We believe that the root of the problem is related to DNS issues with one of the domains. Basically, from certain geographic locations / ISPs, one of the domains we use to host Javascript code and CSS code was not resolving.

    The problem can be confirm by going into command line and running the following command:

    ping f.camp8.org -n 20

    If your location/ISP is affected, you would see an error message like this:

    Ping request could not find host f.camp8.org. Please check the name and try again.

    We have made a temporary configuration change this morning to serve Javascript and CSS files from another domain - this should resolve the problem for the moment. Make sure to clear your browser cache and restart your browser.

    We are still investigating the root cause of the problem. If you have experienced this problem yesterday and/or still have this problem, please run the following commands:

    1) (from the command line)

    nslookup f.camp8.org >c:\test.txt

    2) (from the command line)

    nslookup origin-f.camp8.org >c:\test2.txt

    3) (in your browser)

    http://whatismyip.com - to determine your external IP address

    Send the results (your external IP address and test.txt file) to our support team at support AT wildapricot.com

    We have received several reports on July 7th from clients who were experiencing problems with their Wild Apricot sites. Typical symptoms included 'Browser not supported' messages, site formatting and layout not properly loading, administration backend not functioning.

    At the same time all our systems were running normal and our own tests for the same websites did not show any malfunctions - everything was loading up fine in our tests.

    We believe that the root of the problem is related to DNS issues with one of the domains. Basically, from certain geographic locations / ISPs, one of the domains we use… more

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    3 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

15. Maintenance notice Jul 8, 2010

    Server maintenance is planned for July 8, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

16. Maintenance notice Jun 24, 2010

    Server maintenance is planned for June 24, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

17. Maintenance notice Jun 10, 2010

    Server maintenance is planned for June 10, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

18. Help portal maintenance notice

    Software upgrade is planned for our help portal (help.wildapricot.com) on June 9th, 2010.

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

    Expected downtime is up to 2 hours starting at 4:15 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

19. Emails delivery delays for Yahoo email accounts

    We have received several reports of email delivery problems to yahoo-based emails. Our investigation have established that Yahoo email servers are currently 'deferring' emails sent by Wild Apricot servers on behalf of our clients to yahoo-based emails. (In a nutshell this means that they are limiting the volume of emails we are able to send to them, which results in delays or eventual failure to deliver).

    We have contacted Yahoo about this matter and provided them with the detailed information about the issue and we hope they will be able to react to this quickly.

    Our technical team has also been reviewing our email logs and other aspects of our email system to see if our system might have been abused by email spammers - but we found no evidence of this at all.

    So for the moment we mostly have to wait for Yahoo reaction - though we are also exploring possibilities to establish alternative email channels.

    We will post updates on this thread as they become available.

    We have received several reports of email delivery problems to yahoo-based emails. Our investigation have established that Yahoo email servers are currently 'deferring' emails sent by Wild Apricot servers on behalf of our clients to yahoo-based emails. (In a nutshell this means that they are limiting the volume of emails we are able to send to them, which results in delays or eventual failure to deliver).

    We have contacted Yahoo about this matter and provided them with the detailed information about the issue and we hope they will be able to react to this quickly.

    Our technical team has also… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    
    

20. Version 3.4 known problems

    Unfortunately even with a month of testing we went through, when version 3.4 was launched in live environment a number of problem was identified. I will use this thread to list the known high priority problem, workarounds and our work on fixes.

    1) Link tracking in previously sent emails might not work (while link tracking for newly created emails works fine). Our team is working on a fix and we expect to deploy it by Tuesday morning march 30th. There is no workaround.

    2) After login people are not returned to whatever page they started login from. This means they have to manually navigate back to the needed page.
    We are currently investigating this problem.

    3) Some clients with heavily customized sites based on themes with newly released dynamic menu (see http://help.wildapricot.com/display/DOC/Release+history ) might see dynamic menu mismatched to their customizations.
    Workaround: go to CSS Customization, click on edit and then save. Dynamic menu should disappear (later on you can renable it and customize as necessary.)
    Fix: We are working to hide it from those sites.

    Unfortunately even with a month of testing we went through, when version 3.4 was launched in live environment a number of problem was identified. I will use this thread to list the known high priority problem, workarounds and our work on fixes.

    1) Link tracking in previously sent emails might not work (while link tracking for newly created emails works fine). Our team is working on a fix and we expect to deploy it by Tuesday morning march 30th. There is no workaround.

    2) After login people are not returned to whatever page they started login from. This means they… more

    0 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    5 comments  ·  Delete…  ·  Admin →
    Archived  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded