Service notices
22 results found
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Service Unavailability on Monday June 19
Please be advised that our support services will be unavailable on Monday, June 19, in observance of Juneteenth and our company wellness day. We will resume normal operations on Tuesday, June 20.
During this time, you can submit your request by email. We apologize for any inconvenience caused and appreciate your understanding.
Thank you for your patience
0 votes -
Notice Regarding File Attachment Issue
We have identified an issue where some file attachments may appear to be missing from contact profiles in a few Wild Apricot accounts. All missing files have been restored to Files > SiteUploads. To re-attach these files back to contact profiles, please follow the steps in the link below, https://gethelp.wildapricot.com/en/articles/1906
19 votes -
Database maintenance on January 17th, 2015 at 2am (EST)
Wild Apricot database maintenance is scheduled for this Saturday, January 17th, beginning at 2:00 am (EST). The scheduled duration of the maintenance is 6 hours, until 8 am. During this time, some components may be unavailable, including mail history, bulk email sending, payments, and mobile app. Also, some delays in event reminders and subscription policies could occur, and some sites could be unavailable.
This maintenance is intended to increase service reliability and performance of core Wild Apricot components.
Please save your work, log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
…
0 votes -
Websites unavailable to Comcast ISP users
Some of our clients have reported not being able to access their Wild Apricot sites.
This issue is not widespread, but seems to be affecting only users of a particular ISP (seems to be Comcast at this point).
Our System Operations engineers are currently investigating the issue and will provide an update as soon as the issue is resolved.
We apologize for the inconvenience.
0 votes -
WA 5.1 maintenance notice - August 19, 2014, up to 5 minutes beginning at 3:00 am (EDT)
We will be performing system maintenance on August 19th, 2014, beginning at 3:00 am (EDT). This will take up to 5 minutes to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.1 vote -
Maintenance notice - November 21, 2013, up to 1 hour beginning 2:00 am (EST)
We will be performing system maintenance on November 21st, 2013, beginning at 2:00 am (EST), to address several minor issues. This will take approximately 1 hour to complete.
During this time, users may experience delays or interruptions accessing Wild Apricot sites.
Please save your work and log out in advance, and warn your clients about possible connectivity issues.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
1 vote -
Maintenance notice Aug 2, 2012
Server maintenance is planned for August 2, 2012. Expected downtime is up to 1 hour and 30 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
0 votes -
Maintenance notice July 19, 2012
Server maintenance is planned for July 19, 2012. Expected downtime is up to 45 minutes from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
0 votes -
Maintenance notice for support portal 16 Jul, 2012
Server maintenance is planned for Jul 16, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
Expected downtime window is up to 1 hour from 5:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
Maintenance notice for help site 16 Jul, 2012
Server maintenance is planned for Jul 16, 2012 for help.wildapricot.com.Wild Apricot client sites will not be affected.
Expected downtime window is up to 1 hour from 4:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.0 votes -
Maintenance notice Feb 20, 2012
Server maintenance is planned for Feb 20, 2012. Expected downtime is up to 45 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.3 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.
1 vote -
Known issues with version 4.3
We will use this thread to maintain a list of current known issues with version 4.3 and their resolution status and/or workarounds.
0 votes -
Maintenance notice Jul 21, 2011
Server maintenance is planned for Jul 21, 2011.
Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).
We will be applying several error fixes for 4.2 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
1 vote -
DNS resolution problems from certain locations
We have received several reports on July 7th from clients who were experiencing problems with their Wild Apricot sites. Typical symptoms included 'Browser not supported' messages, site formatting and layout not properly loading, administration backend not functioning.
At the same time all our systems were running normal and our own tests for the same websites did not show any malfunctions - everything was loading up fine in our tests.
We believe that the root of the problem is related to DNS issues with one of the domains. Basically, from certain geographic locations / ISPs, one of the domains we use…
0 votes -
Maintenance notice Jul 8, 2010
Server maintenance is planned for July 8, 2010.
Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Jun 24, 2010
Server maintenance is planned for June 24, 2010.
Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Maintenance notice Jun 10, 2010
Server maintenance is planned for June 10, 2010.
Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).
We will be applying several error fixes for 3.4 release.
Please log off in advance and inform other users as appropriate.
We apologize for any inconvenience.
0 votes -
Help portal maintenance notice
Software upgrade is planned for our help portal (help.wildapricot.com) on June 9th, 2010.
This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.
Expected downtime is up to 2 hours starting at 4:15 am EST (Toronto/New York time).
Please inform other users as appropriate. We apologize for any inconvenience.
0 votes -
Emails delivery delays for Yahoo email accounts
We have received several reports of email delivery problems to yahoo-based emails. Our investigation have established that Yahoo email servers are currently 'deferring' emails sent by Wild Apricot servers on behalf of our clients to yahoo-based emails. (In a nutshell this means that they are limiting the volume of emails we are able to send to them, which results in delays or eventual failure to deliver).
We have contacted Yahoo about this matter and provided them with the detailed information about the issue and we hope they will be able to react to this quickly.
Our technical team has also…
1 vote -
Version 3.4 known problems
Unfortunately even with a month of testing we went through, when version 3.4 was launched in live environment a number of problem was identified. I will use this thread to list the known high priority problem, workarounds and our work on fixes.
1) Link tracking in previously sent emails might not work (while link tracking for newly created emails works fine). Our team is working on a fix and we expect to deploy it by Tuesday morning march 30th. There is no workaround.
2) After login people are not returned to whatever page they started login from. This means they…
0 votes
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