486 results found

1. Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to the setup of your Wild Apricot website. Finally, we've upgraded the remaining protocols that used TLS version 1.1 to version 1.2. Systems that use version 1.1 are flagged as less secure by security services like Trustwave. As always, we've fixed a number of bugs.

   For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1707

   An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to… more

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All accounts have been successfully upgraded to Version 7.8

2. Version 7.7 update beginning on December 16, 2019 at 2:00 am ET

   An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over several days to ensure stability.

   In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not being recorded in your Wild Apricot account. Finally, we've fixed a number of bugs, including several related to the new email editor.

   For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1704

   An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over several days to ensure stability.

   In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not… more

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 7.7 has been successfully published to all clients

3. Problem calling our support line from certain phone providers

   We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The problem with our support phone lines has been resolved.

4. Version 7.5 update beginning on October 23, 2019 at 2:00 am ET

   An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over three days to ensure stability.

   In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of the system. As well, a few bugs were fixed. Now, you can choose the same start and end date for a poll. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1695

   An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over three days to ensure stability.

   In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All clients were successfully updated to Version 7.5

5. Issue with trial registration form

   The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issue with the trial registration form has been resolved. We apologize for the inconvenience.

6. Version 7.0 update beginning on June 10, 2019 at 2:00 am ET

   An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes a number of new features including:

   • Let's Encrypt self-service
   • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
   • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
   • New look and feel
   • Emailing initially disabled for all new accounts

   As well, a number of bugs were fixed. For a detailed overview of the 7.0 release, see https://gethelp.wildapricot.com/en/articles/1679.

   An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a space of a week to ensure stability.

   This update includes a number of new features including:

   • Let's Encrypt self-service
   • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
   • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
   • New look and feel
   • Emailing initially disabled for all new accounts

   As well, a number… more

   13 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 7 was successfully released to all clients

7. Version 7.4 update beginning on September 24, 2019 at 2:00 am ET

   An update of Wild Apricot to version 7.4 is scheduled for Tuesday, September 24th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over three days to ensure stability.

   This update includes one new feature: you can scan QR codes using the Wild Apricot admin app to quickly check in event registrants. As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1689

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All accounts were successfully upgraded to Version 7.4

8. Unable to receive support requests by phone

   We are able to receive support tickets sent by email but we are currently unable to take support calls at the moment.

   14 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issues with our support phone lines have been resolved. We can now take your support calls.

9. The QR codes feature will be rolled out next week

   The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The QR codes feature has been rolled out to all clients.

10. Version 7.3 update beginning on September 3, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    This update includes some new features including:

    • Newsletter manager admin role
    • Store manager admin role
    • SCA support for Stripe

    As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All accounts were successfully upgrade to version 7.3

11. Payments are down

    Members attempting to make payments on Wild Apricot sites are receiving an internal error. We are investigating the problem and hope to have it resolved shortly.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issue with payments has been resolved

12. Issues with missing, incomplete, and inaccurate email tracking

    Following a database migration, we've been experiencing a number of issues with the email log and with email tracking, including the following:

    • Log entries before October 2018 are not being displayed
    • Inaccurate delivery and failures numbers for emails sent before December 6th
    • Email statuses not updated for messages sent on December 6-8
    • Email content not being displayed in email log

    We apologize for the inconvenience these errors have caused. Our developers are working to correct them as quickly as possible.

    This migration was the first upgrade to our email system in our history and should improve stability in the future.

    13 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issues with email logs and tracking have been fixed, and the missing data has been restored.

13. Version 6.21 update beginning on May 15, 2019 at 2:00 am ET

    An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a new event or a new member. The UI fixes involve correcting misleading event list filters and misleading DKIM validations for custom domains. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1672.

    An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 6.21 was successfully published to all clients.

14. Version 6.13 update beginning on November 19, 2018 at 2:00am EST

    An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email, and the one with changing certain settings when using Firefox. For more information, see https://gethelp.wildapricot.com/en/articles/1650

    Sincerely,

    The Wild Apricot Team

    An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,… more

    11 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 6.13 was successfully published to all clients

15. Our offices will be closed on Friday, April 19th for Good Friday

    Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Delete…  ·  Admin →

16. Version 6.20 update beginning on April 1st, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.

    Sincerely,

    The Wild Apricot Team

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 6.20 was successfully published. It will be released to clients over the next 2 days.

17. Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET

    Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Database maintenance was completed successfully

18. support@wildapricot.com and billing@wildapricot.com emails are not available

    We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.

    We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

    The estimated fixing time is up to 6 hours (approx. until 2PM EST).

    Please contact us via phone - https://www.wildapricot.com/contact-us

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    Resolved  ·  1 comment  ·  Edit…  ·  Delete…  ·  Admin →

19. Renewal reminders not being sent

    A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issue with renewal reminders have been fixed, and they are being sent again.

20. Version 6.18 update beginning on February 25th, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling event registration with a simple and highly visible toggle. Also, we’ve also fixed a number of bugs. For more information on this release, see https://gethelp.wildapricot.com/en/articles/1665.

    Sincerely,

    The Wild Apricot Team

    An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    6.18 publication is finished. We had 10 minutes downtime.