Skip to content

Service notices

CURRENT ISSUES • HISTORY OF ISSUES

.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

479 results found

  1. Unable to receive support requests by phone

    We are able to receive support tickets sent by email but we are currently unable to take support calls at the moment.

    14 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. The QR codes feature will be rolled out next week

    The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Version 7.3 update beginning on September 3, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    This update includes some new features including:

    • Newsletter manager admin role
    • Store manager admin role
    • SCA support for Stripe

    As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Payments are down

    Members attempting to make payments on Wild Apricot sites are receiving an internal error. We are investigating the problem and hope to have it resolved shortly.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Issues with missing, incomplete, and inaccurate email tracking

    Following a database migration, we've been experiencing a number of issues with the email log and with email tracking, including the following:

    • Log entries before October 2018 are not being displayed
    • Inaccurate delivery and failures numbers for emails sent before December 6th
    • Email statuses not updated for messages sent on December 6-8
    • Email content not being displayed in email log

    We apologize for the inconvenience these errors have caused. Our developers are working to correct them as quickly as possible.

    This migration was the first upgrade to our email system in our history and should improve stability in the future.

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Version 6.21 update beginning on May 15, 2019 at 2:00 am ET

    An update of Wild Apricot to version 6.21 is scheduled for Wednesday, May 15th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a new feature and some UI fixes, as well as bug fixes. The new feature is webhooks, which allows external services, including those accessing Wild Apricot databases via API or Integromat, to get notified when certain changes occur, such as adding a…

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Version 6.13 update beginning on November 19, 2018 at 2:00am EST

    An update of Wild Apricot to version 6.13 is scheduled for Monday, November 19th, beginning at 2:00 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the automatic cancelation of unpaid event registrations after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with editing image settings when composing an email,…

    11 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. Our offices will be closed on Friday, April 19th for Good Friday

    Our offices will be closed on Friday, April 19th for Good Friday. Limited email support will be available.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Resolved  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  9. Version 6.20 update beginning on April 1st, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.20 is scheduled for Monday, April 1st, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1669.

    Sincerely,

    The Wild Apricot Team

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Import/export functions unavailable on March 7th for up to 3 hours starting at 3 am ET

    Import and export functions will be unavailable on Thursday, March 7th for up to 3 hours beginning at 3 am ET while we perform system maintenance. No downtime is expected for Wild Apricot sites.

    We apologize for the inconvenience.

    Sincerely,

    The Wild Apricot Team

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. support@wildapricot.com and billing@wildapricot.com emails are not available

    We would like to announce that currently the support@wildapricot.com and billing@wildapricot.com emails are not available and Support tickets will not be created most likely.

    We are taking proactive steps to ensure that this issue does not happen in the future and sincerely apologize for the inconvenience.

    The estimated fixing time is up to 6 hours (approx. until 2PM EST).

    Please contact us via phone - https://www.wildapricot.com/contact-us

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Resolved  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Renewal reminders not being sent

    A problem was detected with our renewal reminder emails, and we have temporarily suspended sending them while we fix the problem. We will resume sending the reminders tomorrow.

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. Version 6.18 update beginning on February 25th, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.18 is scheduled for Monday, February 25th, beginning at 1:00 am (ET). The process will take up to 3 hours, and will involve about 10 minutes of downtime for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update includes a major new feature: the ability to allow or require membership applicants and event registrants to upload files, and to allow administrators to upload files to their accounts. As well, we have replaced the three-step process involved in enabling…

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. Version 6.17 update beginning on February 4, 2019 at 1:00am ET

    An update of Wild Apricot to version 6.17 is scheduled for February 4th, beginning at 1:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    However there might be a payments processing service downtime of 10 minutes in the following time frame: 1:45 AM until 2:45 AM ET. During that time all payments will be processed but it might take a little bit more time than usual.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Resolved  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. Version 6.19 update beginning on March 18th, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.19 is scheduled for Monday, March 18th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a few days to ensure stability.

    This update consists of a number of bug fixes. For a complete list, see https://gethelp.wildapricot.com/en/articles/1668.

    Sincerely,

    The Wild Apricot Team

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Version 6.16 update beginning on January 21, 2019 at 2:00am ET

    An update of Wild Apricot to version 6.16 is scheduled for Monday, January 21st, beginning at 2:30 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a few new features, including opening duplicated events in view mode to avoid accidentally editing the original event, new event list date filters, and more supported file formats. Also, we’ve also fixed a number of bugs. For more information on this release, see …

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Email delivery will be slower today

    Because of a flood of event reminders being sent, the delivery of most emails today (Tuesday January 29th) will be delayed by a couple of hours.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Version 6.14 update beginning on December 3, 2018 at 2:00am ET

    An update of Wild Apricot to version 6.14 is scheduled for Monday, December 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the option to control whether unpaid event registrations are automatically canceled after 15 minutes if the payment method for the registration fee is set to online only. As well, a number of bugs have been fixed, including the issue with using Wild Apricot…

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Version 5.11 to be published on May 15th, 2017

    Version 5.11 of Wild Apricot is scheduled to be published on Monday, May 15th, beginning at 2:00 am (ET). The publication process will take up to 4 hours, but Wild Apricot sites will still be accessible during this time. The import service may be down for approximately 5 minutes.

    This update includes new features and enhancements to existing features, as well as a number of bug fixes. The changes include:

    • The ability to offer discounts for membership renewals and level changes
    • Control over which fields appear on donation forms
    • Admins can add contacts to event waitlists
    • Fewer required fields when…
    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  20. Version 6.12 update beginning on October 31, 2018 at 2:30am EST

    An update of Wild Apricot to version 6.12 is scheduled for Wednesday, October 31st, beginning at 2:30 am (EST). The process will take up to 3 hours, but no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes the ability to export invoices and payments for store orders, and autosaving when editing email templates. As well, a number of bugs have been fixed. For more information, see https://gethelp.wildapricot.com/en/articles/1648

    Sincerely,

    The Wild Apricot Team

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 3 5 … 23 24
  • Don't see your idea?

Service notices

Categories

Feedback and Knowledge Base

(thinking…)
WildApricot Inc. 
144 Front Street West 
Suite 725 
Toronto, Ontario M5J 2L7 
Canada
Terms and Policies
WildApricot Inc. Service Provider Level 1