496 results found

1. Wild Apricot email stats does not work

   Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.

   Emails themselves are successfully sent however.

   Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.

   We apologize for the inconvenience.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The issue with email stats has been resolved and the missing data has been restored

2. Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET

   An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 7.20 was successfully published to all clients.

3. Planned database maintenance on January 27, 2021

   Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

   3 votes

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   The database maintenance was completed successfully

4. Wild Apricot help is currently unavailable

   Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.

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   The help site is back up now.

5. Version 7.9 update beginning on March 4th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have been moved up from the bottom left corner of the main admin view screen because some users were unable to see them on certain browsers.

   As always, we've fixed a number of bugs.

   For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1712

   An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have… more

   9 votes

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 7.9 was successfully published to all clients

6. Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring members to a new payment system, we've added a new Update payment info email template to alert them to the need to renew their membership and enter their credit card details again. Finally, we've added Haiti and Uzbekistan to the countries dropdown on the credit card payment screen. And as always, we've fixed a number of bugs.

   For more information on this release, see https://gethelp.wildapricot.com/en/articles/1745.

   An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All clients have been successfully upgraded to Version 7.16.

7. Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar, Office 365, and Yahoo, without downloading then importing an .ICS file. And as always, we've fixed a number of bugs.

   For more information, see https://gethelp.wildapricot.com/en/articles/1733.

   An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,… more

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   All clients have been successfully upgraded to Version 7.14 of Wild Apricot

8. Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET

   An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the email editor, and thumbnails are now automatically generated for custom email templates. Finally, there's a new email template for promoting the member app to your members. And as always, we've fixed a number of bugs.

   For more information, see https://gethelp.wildapricot.com/en/articles/1732.

   An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be rolled out to groups of accounts over a span of several days.

   In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the… more

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9. Version 7.6 update beginning on November 14, 2019 at 2:00 am ET

   An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a period of a week to ensure stability.

   In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE. For a detailed overview of the release, including a list of bug fixes, see https://gethelp.wildapricot.com/en/articles/1702

   An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

   The update will be released to clients in batches over a period of a week to ensure stability.

   In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE.… more

   12 votes

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   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Version 7.6 was successfully published to all accounts

10. Version 7.11 update beginning on April 21st, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716.

    An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716… more

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All clients were successfully upgraded to Version 7.11

11. Version 7.8 update beginning on February 5th, 2020 at 4:00 am ET

    An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to the setup of your Wild Apricot website. Finally, we've upgraded the remaining protocols that used TLS version 1.1 to version 1.2. Systems that use version 1.1 are flagged as less secure by security services like Trustwave. As always, we've fixed a number of bugs.

    For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1707

    An update of Wild Apricot to version 7.8 is scheduled for Wednesday, February 5th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be rolled out to groups of accounts over a span of several days.

    In this release, we've updated the layout of admin view to help you use Wild Apricot more efficiently. As well, we've overhauled the Settings screen and divided it into two screens: Global settings that apply to your entire Wild Apricot account, and Website settings that are specific to… more

    3 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All accounts have been successfully upgraded to Version 7.8

12. Version 7.7 update beginning on December 16, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over several days to ensure stability.

    In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not being recorded in your Wild Apricot account. Finally, we've fixed a number of bugs, including several related to the new email editor.

    For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1704

    An update of Wild Apricot to version 7.7 is scheduled for Monday, December 16th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over several days to ensure stability.

    In this update, we're restoring the Additional event information field and the corresponding {Event Extra_Info} macro, and making it easier to set the time zone for events. As well, we've changed the way we process payments received via Wild Apricot Payments/AffiniPay to reduce the chances of a payment not… more

    4 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 7.7 has been successfully published to all clients

13. Problem calling our support line from certain phone providers

    We are currently experiencing a problem calling our support line from certain phone providers. We are working on resolving this issue as soon as possible.

    3 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The problem with our support phone lines has been resolved.

14. Version 7.5 update beginning on October 23, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of the system. As well, a few bugs were fixed. Now, you can choose the same start and end date for a poll. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1695

    An update of Wild Apricot to version 7.5 is scheduled for Wednesday, October 23rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    In this update, we've restored the print icon (!), and separated the Website module from the rest of the Wild Apricot backend. A separate self-contained Website module will be faster and more stable, and allow us to quickly deploy improvements to the website builder without impacting the rest of… more

    5 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All clients were successfully updated to Version 7.5

15. Issue with trial registration form

    The trial registration form at https://register.wildapricot.com/ is currently not functioning. We are working on a solution.

    1 vote

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    The issue with the trial registration form has been resolved. We apologize for the inconvenience.

16. Version 7.0 update beginning on June 10, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of new features including:

    • Let's Encrypt self-service
    • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
    • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
    • New look and feel
    • Emailing initially disabled for all new accounts

    As well, a number of bugs were fixed. For a detailed overview of the 7.0 release, see https://gethelp.wildapricot.com/en/articles/1679.

    An update of Wild Apricot to version 7.0 is scheduled for Monday, June 10th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over a space of a week to ensure stability.

    This update includes a number of new features including:

    • Let's Encrypt self-service
    • Recurring donations (for Wild Apricot Payments/AffiniPay clients)
    • One-click checkout (for Wild Apricot Payments/AffiniPay clients)
    • New look and feel
    • Emailing initially disabled for all new accounts

    As well, a number… more

    13 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    Version 7 was successfully released to all clients

17. Version 7.4 update beginning on September 24, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.4 is scheduled for Tuesday, September 24th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    This update includes one new feature: you can scan QR codes using the Wild Apricot admin app to quickly check in event registrants. As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1689

    5 votes

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    All accounts were successfully upgraded to Version 7.4

18. Unable to receive support requests by phone

    We are able to receive support tickets sent by email but we are currently unable to take support calls at the moment.

    14 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The issues with our support phone lines have been resolved. We can now take your support calls.

19. The QR codes feature will be rolled out next week

    The QR codes feature that forms part of the Version 7.4 release will be rolled out to clients on Monday or Tuesday of next week.

    4 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The QR codes feature has been rolled out to all clients.

20. Version 7.3 update beginning on September 3, 2019 at 2:00 am ET

    An update of Wild Apricot to version 7.3 is scheduled for Tuesday, September 3rd, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.

    The update will be released to clients in batches over three days to ensure stability.

    This update includes some new features including:

    • Newsletter manager admin role
    • Store manager admin role
    • SCA support for Stripe

    As well, a few bugs were fixed. For a detailed overview of the release, see https://gethelp.wildapricot.com/en/articles/1688.

    2 votes

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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    All accounts were successfully upgrade to version 7.3