Service notices
486 results found
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Stripe payments are being processed incorrectly
Payments through Wild Apricot/Stripe integration are being processed incorrectly. Your members might see wrong amount when they try to pay online.
We working on resolving this issue ASAP. We apologize for the inconvenience.4 votesThis issue has been resolved. Stripe Payments should now work as expected.
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Trouble Logging In?
If you are having issues logging in, please ensure you are not using the following link, https://www.wildapricot.com/Utility/WildApricotLogin.aspx, as it will not work.
Instead, you can login directly through your Wild Apricot site.
For more information, please see: https://gethelp.wildapricot.com/en/articles/1710-trouble-logging-in
1 vote -
Mobile app for admins currently unavailable
We are currently experiencing issues with Wild Apricot and as a result, the mobile app for admins is currently unavailable. We are working to address the issues, and apologize for the inconvenience.
3 votesThe mobile app for admins is available again.
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Wild Apricot is experiencing some performance issues
Wild Apricot is experiencing some performance issues.
We are investigating this and hope to resolve the issue as soon as possible. Sorry for the inconvenience and thank you.3 votes -
Wild Apricot is down
Due to the maintenance on our database WA is down. We're working on a fix, and
apologize for any inconvenience.1 voteThe issue with loading Wild Apricot sites has been resolved
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Version 7.26 update beginning on June 14, 2022 at 4:00 am ET
An update of Wild Apricot to version 7.26 is scheduled for Tuesday, June 14th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've made the following changes:
- Traffic encryption will be automatically enabled for new accounts, and existing accounts that have encryption already enabled will no longer have the option of disabling it
-…1 voteThe release was successfully published to all clients
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Some Wild Apricot sites are currently inaccessible due to unexpected downtime.
We are investigating and hope to resolve the issue as soon as possible.
15 votes -
Issues with loading Wild Apricot sites
At the moment we are experiencing significant load times with Wild Apricot and sincerely apologize for the inconvenience. Our team is currently investigating this issue and we will reach out once we have an update or once the issue has been resolved.
1 voteThe issue with loading Wild Apricot sites has been resolved
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October 28th, 12:30pm EST: Service interruption
Wild Apricot is currently experiencing a service interruption where you may get an Internal error when performing some actions that you normally do. Our team is working to resolve this as soon as possible. We appreciate your patience and sincerely apologize for any inconvenience
1 vote -
Version 7.22 update beginning on July 12th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.22 is scheduled for Monday, July 12th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days. Some features may not be available until all accounts have been updated.
In this release, we've changed how our widgets work so that they are compatible with new browser policies regarding third-party cookies. As well, we've fixed a number of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1831.
2 votesAll clients have been successfully upgraded to version 7.22.
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Wild Apricot email stats does not work
Unfortunately due to an unexpected issue with one of our mail processing services, the email statistics is currently not available. That means there is no "Delivered" or "Not delivered" status shown in the Email log.
Emails themselves are successfully sent however.
Our engineering team are working to get this issue resolves as soon as possible and we will update this thread once it is resolved.
We apologize for the inconvenience.
4 votesThe issue with email stats has been resolved and the missing data has been restored
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Version 7.20 update beginning on April 7th, 2021 at 4:00 am ET
An update of Wild Apricot to version 7.20 is scheduled for Wednesday, April 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we're providing support for filtering and exporting store orders, and exporting poll results. As well, we've fixed a couple of bugs. For details, see https://gethelp.wildapricot.com/en/articles/1822.
2 votesVersion 7.20 was successfully published to all clients.
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Planned database maintenance on January 27, 2021
Maintenance of Wild Apricot's database is scheduled for Wednesday, January 27th, beginning at 2:00 am (EST). The process will take up to 2 hours, and Wild Apricot sites may be inaccessible for up to 15 minutes during this time.
We apologize for any inconvenience.
Sincerely,
The Wild Apricot Team
3 votesThe database maintenance was completed successfully
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Wild Apricot help is currently unavailable
Because of an issue with Amazon's AWS servers, Wild Apricot help is currently unavailable, both within the product and on our help gethelp.wildapricot.com. We hope to have the situation resolved shortly.
1 voteThe help site is back up now.
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Version 7.9 update beginning on March 4th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.9 is scheduled for Wednesday, March 4th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added options to control the color and style of menu options without having to insert CSS code. As well, we're introducing a new code editor for editing HTML, CSS, and JavaScript with code completion and validation. Finally, the Account and Help Center menus have…
9 votesVersion 7.9 was successfully published to all clients
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Version 7.16 update beginning on October 15th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.16 is scheduled for Thursday, October 15th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've introduced a new photo album summary gadget that you can use to display a collection of photo albums with thumbnail previews for each album. As well, you can now enable the generation and emailing of renewal invoices for recurring levels. To help migrate recurring…
1 voteAll clients have been successfully upgraded to Version 7.16.
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Version 7.14 update beginning on August 10th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.14 is scheduled for Monday, August 10th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've made improvements to the polling feature, including the ability to choose whether each question is required and the ability to control whether poll responses are anonymous for each poll. As well, you can now add events directly to online calendar programs like Google Calendar,…
2 votesAll clients have been successfully upgraded to Version 7.14 of Wild Apricot
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Version 7.13 update beginning on July 7th, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.13 is scheduled for Tuesday, July 7th, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a quick customization panel for the Colors & styles screen, to make website customization simpler and faster, and a new photo gallery gadget, to display images from multiple photo albums in a scrollable gallery. As well, you can now duplicate layouts within the…
2 votes -
Version 7.6 update beginning on November 14, 2019 at 2:00 am ET
An update of Wild Apricot to version 7.6 is scheduled for Thursday, November 14th, beginning at 2:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be released to clients in batches over a period of a week to ensure stability.
In this update, we're introducing our new email editor for manual emails, and upgrading all our remaining TLS protocols to version 2.1. As well, we're officially dropping support for Internet Explorer for administrators. Members and other contacts can continue to access Wild Apricot sites using IE.…
12 votesVersion 7.6 was successfully published to all accounts
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Version 7.11 update beginning on April 21st, 2020 at 4:00 am ET
An update of Wild Apricot to version 7.11 is scheduled for Tuesday, April 21st, beginning at 4:00 am (ET). The process will take up to 3 hours, and no downtime is expected for Wild Apricot sites.
The update will be rolled out to groups of accounts over a span of several days.
In this release, we've added a COVID-19 email template, and fixed a number of bugs, including a critical bug where a site becomes unavailable after loading a page with an upcoming events gadget if the site has a large number of events. For a full list, see https://gethelp.wildapricot.com/en/articles/1716…
0 votesAll clients were successfully upgraded to Version 7.11
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