497 results found

1. Maintenance notice - April 4, 2013, up to 10 minutes beginning 2:00 am (EST)

   We will be performing system maintenance on April 4, 2013, beginning at 2:00 am (EST). This will take approximately 10 minutes to complete.

   During this time, users may experience delays or interruptions accessing Wild Apricot sites.

   Please save your work and log out in advance, and warn your clients about possible connectivity issues.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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2. Version 4.5 upgrade on Wednesday, April 3rd, beginning at 2:00 am (EST)

   The Wild Apricot version 4.5 upgrade is scheduled for Wednesday, April 3rd, beginning at 2:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.
   
   Please save your work and log out in advance, and notify other users in your organization as appropriate. As always, all accounts will be updated automatically -- no action is required on your part. We will also maintain full backups of your data before the upgrade for any troubleshooting.
   
   Version 4.5 enhancements include...

   -Support for the following payment processing systems:

   -Wild Apricot now supports [CRE Secure], a payment service that provides support for a number of other payment providers, including:

   -New test mode for payment settings
   For more information, visit our Release History page http://help.wildapricot.com/display/DOC/Release+history following the update.
   Our online help will be updated on the release date with the detailed descriptions of new and changed features. Feel free to contact Wild Apricot Support if you have any questions.
   Sincerely,
   The Wild Apricot Team

   The Wild Apricot version 4.5 upgrade is scheduled for Wednesday, April 3rd, beginning at 2:00 am (EST). Wild Apricot sites will be inaccessible for up to 30 minutes.
   
   Please save your work and log out in advance, and notify other users in your organization as appropriate. As always, all accounts will be updated automatically -- no action is required on your part. We will also maintain full backups of your data before the upgrade for any troubleshooting.
   
   Version 4.5 enhancements include...

   -Support for the following payment processing systems:

   -Wild Apricot now supports [CRE Secure], a payment service that provides support… more

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3. Maintenance notice - February 26, 2013

   Server maintenance is planned for Feb 26, 2013, beginning at 02:00 am (EST).

   Expected downtime is up to 30 minutes.
   We will be applying several error fixes for 4.4 release.

   Please log off in advance and inform other users as appropriate.
   We apologize for any inconvenience.

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4. Maintenance notice - February 12, 2013

   Server maintenance is planned for Feb 12, 2013, beginning at 02:00 am (EST).

   Expected downtime is up to 2 hours.
   We will be applying several error fixes for 4.4 release.

   Please log off in advance and inform other users as appropriate.
   We apologize for any inconvenience.

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5. Maintenance notice - February 3, 2013, up to 6 hours beginning 12:00 am (EST)

   We are scheduling database optimization procedures for Wild Apricot to take place on February 3, 2013, beginning at 12:00 am (EST). These procedures will improve Wild Apricot database performance, and may take up to 6 hours to complete.

   During this time, users may experience delays or interruptions accessing Wild Apricot sites.

   Please warn your clients about possible connectivity issues on that day.

   We apologize for any inconvenience.

   Sincerely,

   The Wild Apricot Team

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6. Network Maintenance notice Jan 29th, 2013

   Our hosting provider scheduled Network Maintenance on Tuesday, January 29th 2013 11:00 PM CST - 3:00 AM CST (4 Hours).

   During this period clients may experience loss of connectivity to our payments.wildapricot.com website only

   Please, inform other users as appropriate.
   We apologize for any inconvenience.

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7. 17 minutes of downtime on Monday, Jan 21 at 10:09 am

   At 10:09AM, due to a network issue at our hosting company all our services were not reachable for 17 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.
   We apologize for inconvenience this might have caused.

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8. Final removal of white label support to take place January 28th

   As of January 28, 2013, support for white label accounts will be completely removed.

   For white label accounts, the following elements will become visible to all administrators: A "Powered by Wild Apricot" banner underneath your custom logo (if you have one) Help and support links, including the support ticket list Wild Apricot terms of use and release history

   Your custom logo will be automatically resized using HTML from 168 x 66 pixels to 168 x 49 pixels. Since the image will appear stretched, you should create and upload a new logo file to better fit the new dimensions.

   For instructions on replacing the Wild Apricot logo with your own custom logo, see Replacing the admin logo http://help.wildapricot.com/display/DOC/Replacing+the+admin+logo . For more information on administrative access, see Managing site administrators http://help.wildapricot.com/display/DOC/Managing+site+administrators .

   Also, as of January 28, all website users – administrators, members, and other contacts using the website – will be required to accept the Wild Apricot terms of use agreement. Please see http://www.wildapricot.com/termsofuse for details.

   As of January 28, 2013, support for white label accounts will be completely removed.

   For white label accounts, the following elements will become visible to all administrators: A "Powered by Wild Apricot" banner underneath your custom logo (if you have one) Help and support links, including the support ticket list Wild Apricot terms of use and release history

   Your custom logo will be automatically resized using HTML from 168 x 66 pixels to 168 x 49 pixels. Since the image will appear stretched, you should create and upload a new logo file to better fit the new dimensions.

   For instructions… more

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9. Server maintenance is planned for Jan 22, 2013

   Server maintenance is planned for Jan 22, 2013

   Expected downtime is up to 20 minutes from 02:00 AM EST (Toronto/New York).
   We will be applying several error fixes for 4.4 release.

   Please log off in advance and inform other users as appropriate.
   We apologize for any inconvenience.

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10. Server maintenance is planned for Dec 20, 2012

    Server maintenance is planned for Dec 20, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted

    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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11. Maintenance notice Dec 13, 2012

    Server maintenance is planned for Dec 13, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted

    We will be applying several error fixes for 4.4 release.
    We apologize for any inconvenience.

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12. Maintenance notice for support portal 12 Dec, 2012

    Server maintenance is planned for Dec 12, 2012 for support.wildapricot.com (please email your questions to support @ wildapricot.com in the meantime).Wild Apricot client sites will not be affected.
    Expected downtime window is up to 2 hours from 2:00 am EST (Toronto/New York). Please inform other users as appropriate. We apologize for any inconvenience.

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13. Maintenance notice Nov 29, 2012

    Server maintenance is planned for Nov 29, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted
    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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14. Widespread issues on our server farm - RESOLVED

    As of ~14:30 our monitoring systems have alerted us to some malfunctions on our server farm. Our engineers have immediately started investigation. A number of our servers seems to be affected - though the problems are intermittent. As of now, some of you might experience various problems with your Wild Apricot sites, such as:
    * not able to process payments
    * emails not sent out right away
    * web pages don't open or open very slowly
    * admin backend malfunctions

    Our team is working on this and we will post updates here.

    Apologies for the inconvenience.

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15. Maintenance notice Nov 14, 2012

    Server maintenance is planned for Nov 14, 2012
    Maintenance period is expected to be 10 minutes from 01:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted
    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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16. Maintenance notice Oct 25, 2012

    Server maintenance is planned for Oct 25, 2012

    Maintenance period is expected to be 10 minutes from 02:00 AM EST (Toronto/New York).

    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors:
    Delays in displaying Wild Apricot website pages
    Contact list search slowdown; searches might not return all matching records
    Slowdown of export operations
    Member deletion might get aborted
    We will be applying several error fixes for 4.4 release.

    We apologize for any inconvenience.

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17. Maintenance notice Oct 9, 2012

    Server maintenance is planned for October 9, 2012. Expected downtime is up to 1 hour from 4:00 am EST (Toronto/New York).We will be applying several error fixes for 4.4 release. Please log off in advance and inform other users as appropriate.We apologize for any inconvenience.

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18. Maintenance notice Sep 25, 2012

    Server maintenance is planned for Sep 25, 2012
    Maintenance period is expected to be 10 minutes from 4:00 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.4 release. We apologize for any inconvenience.

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19. Problems accessing Wild Apricot sites for some clients

    Beginning at 7:30 am EST (20 July) some clients have reported having problems accessing their Wild Apricot sites. It appears this issue is affecting clients in certain areas only, and depending on where you are located (and which network you are on) you may or may not experience any problems. We are currently working on this issue and we will keep you posted as soon as this is resolved. We apologize for the inconvenience.

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20. Maintenance notice Sep 10, 2012

    Server maintenance is planned for Sep 10, 2012
    Maintenance period is expected to be 10 minutes from 4:00 am EST (Toronto/New York).
    System will continue to be operational during this period, however people visiting WildApricot-based sites might experience general system slowdown or occasional errors: Delays in displaying Wild Apricot website pages Contact list search slowdown; searches might not return all matching records Slowdown of export operations Member deletion might get abortedWe will be applying several error fixes for 4.4 release. We apologize for any inconvenience.

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