Ian McDonald

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  1. 187 votes
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    63 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →
    Ian McDonald supported this idea  · 
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    Ian McDonald commented  · 

    Hi there Dmitri and other users

    The issue that you have with email address beng the primary key in your databases is probably costing you a lot of sales.

    Example:
    I am trying to work out how to do what I believed would be a "given" for a membership system

    Our swimming club has single members as well as members and their families (you know, mum, dad, two kids)

    We want to record all members in WA (we have purchased Community level), however I now have an unexpected problem that we can't lodge members using a common email address.

    Each family has one or two email addresses i.e. in my family we have one, I have mine and my two sons (aged 11 and 12) do not have any.

    IAN MCDONALD idmcdonald@xtra.co.nz Level = Master $100 Qtr
    CONNOR MCDONALD idmcdonald@xtra.co.nz Level = Junior $200 Qtr
    LOUIS MCDONALD idmcdonald@xtra.co.nz Level = Junior $200 Qtr

    I am in at the Masters swim Level, and my sons are in a Juniors swim level.

    We pay separate amounts and so we will be set up under different levels (Masters $100 per quarter, Juniors $200 per quarter). All good so far.

    Now as administrator I want to enter / import all our club members into WA. Many (30%) like me are families with a single email address.

    I also want to have WA send us an invoice either for the whole family, or failing that for each individual (which would actually be fine)

    The irony is that I can't do either.

    (a) I can't enter myself and the boys in using my email address

    (b) if I enter fake email addresses (which aren't real), then WA can't email me an invoice or renewal notice as they don't actually go anywhere

    (c) There appears to be no way to invoice or receipt transactions tied to one email address

    I would like to know how we can do this one simple thing !

    If you have any ideas please advise.

    Otherwise how will I use WA as our membersip system ?

    Ian McDonald
    Membership Manager
    The Devonport Swimming Club

  2. 12 votes
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    13 comments  ·  Wishlist » Account administration  ·  Flag idea as inappropriate…  ·  Admin →
    Ian McDonald supported this idea  · 
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    Ian McDonald commented  · 

    Hi everyone from New Zealand ...

    Yes we would also like to understand why trial transactions are still in our live data (with no option to remove them).

    This is not acceptable from a data (read solution) integrity point of view.

    When someone updates to a live system, you need options to:

    Archive or Delete Trial Transactions
    Clear Trial Contacts and Members (except Admin)
    Clear Trial Events
    Clear All

    etc

    I am in IT and this would be unacceptable to my clients.

    As a workaround for customers requesting this, is it not possible to remove the transactions from the back end table ?

    Or, can we start again afresh and have a new site completely under the same contract ?

    Sincerely Yours

    Ian McDonald

    Devonport Swimming Club

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