Jan Gaudestad
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34 votesJan Gaudestad
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An error occurred while saving the comment Jan Gaudestad
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It's really difficult for members to pay using their positive account balance as the invoice is generated after the member clicks the button "pay online". The user then has to cancel the online payment, go back into their profile and click "settle" on the invoice and the positive account balance. Since the invoice is not generated before the member clicks "pay online '' there is no shortcut to this invoice settlement; the member has to go into PayPal (which we are using) and then cancel and back to Wild Apricot member profile to settle the invoice.
There should be a 2nd button saying "pay using positive account balance" and this button should be deactivated if the member has a $0 or negative account balance.
I have yet to figure out how a member can pay using a $20 positive account balance if the event they are paying for costs $40. It should be possible to use both a positive account balance and credit card for paying an event.
I have attached the manual I made for our members that is now on our website help menu. This is currently the biggest complaint I get from our members.