Members renew their annual membership with our organization (a mountain bike club) starting each April 1. In our renewal reminder email we encourage them to upgrade their membership to a higher level while they renew. If they renew at the same level they receive the "renewal completed" automatic email (which we have customized). If they renew and upgrade their membership they receive two automatic email (level change pending and level change pending - which are not customizable), but to not receive an automatic "renewal completed" email.
Our problem: we have to keep track of all our "level change completed" memberships in order to send those members a manual "renewal completed" email.
Our suggestion: can an option be created so that an organization can treat a renewal with a level change just like a regular renewal (and have an automatic "renewal completed" email go out, and eliminate the "level change pending" and "level change completed" emails?
Members renew their annual membership with our organization (a mountain bike club) starting each April 1. In our renewal reminder email we encourage them to upgrade their membership to a higher level while they renew. If they renew at the same level they receive the "renewal completed" automatic email (which we have customized). If they renew and upgrade their membership they receive two automatic email (level change pending and level change pending - which are not customizable), but to not receive an automatic "renewal completed" email.
Our problem: we have to keep track of all our "level change completed" memberships in order to send those members a manual "renewal completed" email.
Our suggestion: can an option be created so that an organization can treat a renewal with a level change just like a regular renewal (and have an automatic "renewal completed" email go out, and eliminate the "level change pending" and "level change completed" emails?