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1. Select Duration for cancelling registrant without receiving payment

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   5 comments  ·  Wishlist » Events  ·  Delete…  ·  Admin →
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   ALTE Secretariat commented  ·  January 14, 2020  ·  Edit…  ·  Delete…

   I have created an event and I choose for the delegates to register and pay only online. At the moment, in the registration settings, if a delegate does not complete the registration in 15 minutes, this gets cancelled automatically.
   In more than one instance, I realized that the registration got automatically canceled, even if the delegate had paid their registration. So the situation at the moment is that: delegates have paid for the event, but their registration in WildApricot got cancelled. And this is creating quite a lot of confusion and disruption to the organization of the event. Is there a way to extend this time?

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   ALTE Secretariat supported this idea  ·  January 14, 2020