brentmartin

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    45 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
    brentmartin supported this idea  · 
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    brentmartin commented  · 

    Any idea when this might be "on the roadmap"?

    As our database gets bigger and bigger, I am finding more and more incorrect email addresses coming through which just take up management time chasing it up!

    For example, I have had to deal with 3 today alone.

    If its not looked at soon I think we'll have to find another provider as we are currently paying Wild Apricot $100/mth for a system that does not deal properly with this issue and actually causes great inconvenience for us (to chase up) and our members (when they try to log in with their correct email address only to be told it isnt on the system!)

    As I say, I think this is really a fundamental issue to any database-driven service. Does anyone else agree with me on this?

    Can you at least possibly give me some idea of when it will be considered?

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    brentmartin commented  · 

    I think this is an absolutely ESSENTIAL addition.

    I note with interest that in order to get this "support portal" account, you DO need to:

    1. enter your email address TWICE, then

    2. CONFIRM the email address by clicking on a link in an automated email

    So why do we not have this option as paying users of Wild Apricot?

    To my mind, both the above are BEST PRACTICE for ANY sort of system that captures user data and email addresses.

    We have had so many incorrect email addresses, which require chasing up and admin time when users/members complain (even though it is their fault!) and also, we have even had some occasions where users/members actually gave the WRONG address (eg: xxx@hotmail.com instead of XX@hotmail.co.uk).

    So can we PLEASE have both double-entry of email AND confirmation via a link before membership is active at least as an OPTION that can be enabled/disabled as admin requires?

    I really think this ought to be a priority for any decent membership-based system, as at the moment it is not really up to scratch.

    Can you look at this as a matter of urgency please?

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