Suellen Honeychuck
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142 votes
We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.
As a first step, we suggest to redesign how level change is working and add prorating there:
- Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal…An error occurred while saving the comment Suellen Honeychuck
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We are new users of Wild Apricot and so far have been very pleased. However, as many have already commented, we have also discovered an issue that is going to cause a lot more work for us. We would like our members to receive the list of all membership levels when they respond to a reminder to renew. We have a number of student members who need to join as voting members once they graduate from their paralegal program and as it stands now they will be unable to do that easily and are less likely to contact us to make the change and thus simply NOT renew which means we lose membership. Please fix this ASAP. This has apparently been going on for FIVE years. It seems like a pretty logical thing one would want an association management program to be able to do without a lot of extra work!