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45 mins downtime on 15 July 2014

On 15 July 2014 beginning at 10:15 am EST we experienced some connectivity issues with our network provider. As a result Wild Apricot client sites were down for about 45 mins. We are currently investigating what caused this and putting measures in place to prevent it in future. We apologize for the inconvenience.

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    Fluid ApricotFluid Apricot shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Dmitry ButerinDmitry Buterin commented  ·   ·  Flag as inappropriate

        UPDATE

        The problem was due to one of the major Internet providers (Time Warner) having their fiber cable cut in Louisville. Our hosting provider was immediately switched over to backup connection but some clients had problems due to their own ISP not picking up new network routes and still trying to send internet traffic via old non-functioning route.

        If you are still experiencing connection problems, please contact us at support@wildapricot.com and we will escalate this to our hosting provider to have them contact the appropriate ISP.

        (If possible, run the traceroute command to maximum.asp com and send the results to us with your message. See http://www.howtogeek.com/134132/how-to-use-traceroute-to-identify-network-problems/ )

      • Fluid ApricotFluid Apricot commented  ·   ·  Flag as inappropriate

        UPDATE:

        Some clients have reported not being to access their sites long after the issue was supposedly resolved. Our hosting company informed us their primary circuit failed around 11am EST and they had to switch to their backup circuit. However some people might not have picked up the new path and were still attempting access via the down circuit. They are still working on this issue and hope to have it resolved as quickly as possible.

        In the meantime for those still experiencing problems accessing their sites try using a different ISP / network. Please contact our support http://www.wildapricot.com/wildapricotcontact if that still does not help.

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7