59 votesDavid Cooper commented
The primary contact/account admin is rarely the person that pays the bills. Add a second admin that receives the invoices. Add a process to maintain company history, eg member since, financial info, etc when changing account admins.
5 votesDavid Cooper commented
In the on line documentation you mention tracking the contact form will be added. When? As a Trade organization this might allow us to quantify the benefit of consumer leads being passed to our members. We are thinking this might become a possible revenue stream if uses per member could be tracked. However an aggregate qty would would be useful also as a measure of our value as an association in bringing consumers to our members.