We find captcha to be a real problem for our older membership. Both visual and audio options can be difficult for this population. It is a real deterrent to our members and keeps them from both accessing the website for information and renewing their membership.
From an end-user standpoint, they would be in favor of eliminating it or at least making it "easier" by only having to select one picture or at least tell them how many are left to select.
From a more technical point of view, I would think that WA could implement at more current version of captcha which does not create "user friction"....they simply don't know it is there.
This issue is costing our association fees, membership, and most important, service to our members. I would have to imagine it is impacting every Wild Apricot customer to some degree.
John
We find captcha to be a real problem for our older membership. Both visual and audio options can be difficult for this population. It is a real deterrent to our members and keeps them from both accessing the website for information and renewing their membership.
From an end-user standpoint, they would be in favor of eliminating it or at least making it "easier" by only having to select one picture or at least tell them how many are left to select.
From a more technical point of view, I would think that WA could implement at more current version of captcha which does not create "user friction"....they simply don't know it is there.
This issue is costing our association fees, membership, and most important, service to our members. I would have to imagine it is impacting every Wild Apricot customer to some degree.