Angie Dell
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Angie Dell
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Angie Dell
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Came here with the same critical issue. We have a setting for our membership renewals that allows anyone renewing after Oct 1 to renew for the following full calendar year, since our memberships run Jan-Dec. If someone renews at their current level during that time period, the renewal works properly. BUT if someone decides to change their membership level as part of renewal during this time period, then they only are renewed for the remaining few days or months of the current calendar year. Between Oct-Dec, we would like all new memberships and all renewals to allow them to renew for the next full calendar year, without having to search for these errors every few days and update them manually.
The issue is that if I was a nonmember and signed up for a new "patron" membership (for example) between 10/1/24 and 12/31/24, my membership would be active for the full 2025 year.
But as a current "regular" member, if I purchase a new "patron" membership on 12/25/24, for example, my patron membership is only valid through the end of 2024 (essentially for less than a week). Isn't there a way for any new or existing members to purchase a membership between Oct-Dec and have it be active through the next calendar year? This is incredibly frustrating, because we'd love to invite current members to renew at a higher level of annual membership, but it they do that right now (Nov 2024) and submit payment, they will automatically recieve an email saying that their membership has been renewed until only 1/1/25. They will pay more, but be punished for changing their membership level rather than keeping it the same. Wouldn't it make sense to fix it on WA's end so that anyone can purchase a new membership? This has also been happening with expired and archived members renewing their membership between Oct-Dec and hitting the same problem. It's not like we get notified whenever this happens--members have to reach out in confusion and ask why the system didn't renew their membership correctly. I worry this will impact membership levels if this keeps happening. It's crazy that a current regular member could renew their membership one day before their membership expires and not recieve a year of membership, just because they changed to a different tier of membership. This is a huge setback for our membership efforts and seems to serve no benefits.