My feedback

1 result found

1. Different membership renewal reminders for auto-renewal

   22 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   8 comments  ·  Wishlist » Emails  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Michael Sleator supported this idea  ·  Dec 14, 2021
   An error occurred while saving the comment
   Michael Sleator commented  ·  Dec 14, 2021  ·  Edit…  ·  Delete…

   Emphatically agree, this is a very broken model. I was surprised to find that automatic reminders went out to those with recurring payments enabled. From my conversation with support folks, apparently this is even true for the "renewal day" reminder. You'd think that at least it would process the renewal before processing the reminder. As it is, I have to include a bunch of "please ignore the spam if you're on auto-renewal, it's not our fault, WildApricot is just lame" verbiage in the messages.

   And no, it's not a question of membership level. The *availability* of the recurring payments feature can be turned on or off per level, but that doesn't mean that all members of a given level have it *enabled*. We have effectively only one membership level, and like others have described, we have a mix of automatic renewal and manual renewal members.

   Save Submitting...