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The tightening of span controls by the major email hosts has dramatically increased the complexity of managing WA sites with split domains, meaning mail gets sent via Wild Apricot, but mail sent by member to addresses within our domain are handled by a separate mail host. This requires a very precise DNS setup and it is very difficult to maintain. WA documentation is confusing, at best, for handling this sort of setup, which I would imagine is quite common for WA-hosted organizations. We use our mail host to forward communication from generic mailboxes such as president@xyz.org, or membership@xyz.com to the current occupant of that role. Much of the complexity comes because WA domains run on shared servers and the DNS records are inflexible and therefore a typical shared mail host cannot be used in a split domain situation as the DNS would be incompatible with WA.
I propose that Personify add another paid service level to WA to handle DNS management and mail hosting for customers, providing organizations with a centralized dashboard. This would be relatively easy to set up by reselling white labeled DNS registration services and mail hosting services from specialized firm and having WA handle the configuration. As it stand now, every customer has to work through a lot of complexity, complexity that WA support has difficulty dealing with.