Michael Ware
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Michael Ware
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Michael Ware
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I'm not convinced Wild Apricot grasps fully their customer's concerns on this matter. While I couldn't quantify it, I would be willing to bet the overwhelming majority of their clients are compromised almost completely of volunteers, rather than paid staff.
What volunteers really mean is the orgs don't have enough income to afford paid staff, or they would. Thus, income derived from membership dues are most organizations lifeblood.
...And what is their potential memberships first impression of any org that won't let you opt in to recurring payments, or opt out of recurring payments? Unsophisticated for the purposes of the inability to opt-in, and deceitful of those from which you can't opt-out.
This isn't a scrap of the entire system. We're asking for a few lines of code here...
Pretty please with sugar on top, REPAIR this systemic problem and do so immediately.
The idea that my membership director is going to have to communicate this to the 6000 members we intend on adding this year, OR the backlash from folks that attempt to become members, feel as if they're stuck in a ponzi scheme, leave and trash talk our vital org from their poor experience is equally infuriating and disappointing.
I truly don't believe Wild Apricot recognizes this as the total debacle it is. WA offers us all the idea we can 'manage' our membership and they provide tools to grow and support our membership. To many of us, this small problem has manifested itself as a wart on our noses. If WA can't focus time on this to offer things as simple as an "OPT OUT of recurring payments" when we set our membership up in that fashion, that strikes me a basic failure to provide the core needs of all our organizations.
We NEED this repaired, pronto.