We also use the calendar year and the expiration notice goes out New Years Day - not the best date for a reminder, but not sure what can be done about that. We keep members active until the end of the grace period (after 120 days). I do go in and manually re-set the post-expiration reminder emails after each one is sent.
Rather than more emails options (which means having to make sure the email content is updated appropriately), having an option of sending out every x days up to y days would work. For example, for us, being able to set the reminder email to be sent every 30 days, starting 30 days after expiration, with the last one 90 days after expiration would work well. We'd then have the final "lapsed" email at 120 days.
SusanLB
We also use the calendar year and the expiration notice goes out New Years Day - not the best date for a reminder, but not sure what can be done about that. We keep members active until the end of the grace period (after 120 days). I do go in and manually re-set the post-expiration reminder emails after each one is sent.
Rather than more emails options (which means having to make sure the email content is updated appropriately), having an option of sending out every x days up to y days would work. For example, for us, being able to set the reminder email to be sent every 30 days, starting 30 days after expiration, with the last one 90 days after expiration would work well. We'd then have the final "lapsed" email at 120 days.