File storage availability issues 18-19 October 2015
Unfortunately our file storage servers were unavailable for a total of 8 hours (from 5:30 PM on 18 October 2015 until 12:30 AM 19 October 2015).
During that period of time all existing files could not be downloaded and there was no possibility of uploading any other files to our servers.
This resulted in all images not being shown on hosted websites for that specific time frame mentioned above.
The issue also affected Email templates, Theme Overrides, Colors and Styles settings saving functionality as it has file storage involved.
The issue has been already fixed by our System Operations engineers and appropriate actions were performed to prevent such incidents from happening again.
We apologize for the inconvenience.
Sincerely,
The Wild Apricot Team
AdminWild Apricot
(An apricot, Wild Apricot by Personify)
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The issue has been fixed by changing file storage server to another one which functions properly.
Our System Operations team is monitoring health status of new server and if the problem appears again, they will react momentarily.
