We have many members of each of the levels who are not using the recurring payment option. One, when I originally imported our database when we started a couple of years ago, none of them were set up with recurring payments. Two, whenever we have an event, we offer guest a promotional special to become a member. People fill out a card with their membership information and give it to me on the way out. Then, I create these new members manually, so there is no recurring payment set up. Three, many of our members prefer to pay their memberships with a check, so recurring payment never gets set up for them. For many, I get emails asking me to stop their recurring payments if they can't figure out how to do it themselves.
So, I have a random mix of members from different levels with some having recurring payments and some not. I would love to be able to set up an automatic email different for those who have recurring payments so they don't feel harassed by incessant renewal reminders. I hope that makes sense.
Yes, recurring payments. They are not their own level. For example, we have a senior level. Some of these seniors have opted in for recurring payments while others have not. For the wish list, I would like to be able to send a customized message to these folks who have recurring payments letting them know we will charge their card on their renewal date, and that's it. They don't need to be sent the reminders that are automatically sent out, which is what is causing the confusion.
Couldn't find a thread on this exact topic, but I could have missed it. Anyway, when a member registers for an event and then at a later time decides to bring a guest or two, there doesn't seem to be any way for him/her to do this in a logical way. What happens is:
* Member goes to register guests for event
* System says already registered but there is a button for "New Registration" in the lower right corner
* Click on that and it takes you to page that says "Please enter e-mail of the person being registered." and it has the member's email address, which is not actually the person you want to register...and from there it goes all pear shaped.
Instead of having a "New registration" button for members who have already registered. Why not simply have an "Add Guest" button so that they can add to their registrations? Seems like that used to be there, but now it's not. Or perhaps it was only available for non-members...don't know.
Thanks for reading.
295 votesEvgeny Zaritovskiy responded
I merged another very similar thread into this one, they should be solved together – the registration to multiple events should be simple and fast if possible. There are a number of suggestions in comments on how to achieve this.
I haven't found this exact issue on the forum, so I thought it best to start my own. I love the fact that there is the ability to register a guest (although I wish it was more intuitive at the bottom of the screen before the registrant confirms his own). However, that's not my real issue. Our events are luncheons, so we need to capture a meal choice (meat or vegetarian, etc.) There is no place to do this unless I check "capture all information." That's great, except when I check that button, it makes the guest price the same as the member price, which is a big problem. I created an extra field that shows up all the time to capture the guest meal preference (as well as the meal preference for a 2nd member when a member registers him/herself and his/her spouse who is also a member). Nevertheless, it is a clunky and confusing mess, but I must have the information. I don't understand why capturing all the relevant information has to change the guest price. Additionally, I would love the option to have a guest who is not a member (and pays the non-member price) or a guest who is a member (like in the above example; my inelegant fix to this is to create registration type for 2 members; more clunkiness). Would love to know how others handle this. Cheers.
I love WA, but what's been driving me and our members a little batty is the lack of flexibility with regard to the event registration form and/or type. It's wonderful that our members can bring a guest, but when the guest that the member is bringing is another member who would receive member pricing, there isn't an option for that. An inelegant work-around is to create a different registration type, i.e., "2-member registration." This is clunky, to say the least, and a new field has to be created for the second member and his/her meal choice. That wouldn't be so bad, except that I can't make that field visible only to the "2-member registration" type -- it shows up for every type, which is really confusing, especially if you want to bring a guest.
What would be great is if under the guest option, there was a choice to say whether or not the guest was a member (and therefore get member pricing) or not (and get non-member pricing). If I was able to do that, I could have fewer registration types, and fewer opportunities for confusion and member complaints.
I may be looking in the wrong place and may find my answer elsewhere, but before I leave this thread and can never find it again, I would like to request and easier way to register tables (kind of like teams). I'm trying to find a way to do this that make sense, but I'm having a hard time.
I think this is a good idea if we can work around what kernal apricot said. I would like it. We have events every week, so it gets touched a lot.