Roger Brooks
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18 votes
An error occurred while saving the comment Roger Brooks
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32 votes
An error occurred while saving the comment Roger Brooks
commented
Donations in Wild Apricot are rudimentary to say the least. As others have commented, other options are needed besides online payment. Generating invoices might also help with using credit balances as donations. As it stands, there is nothing to settle against. Also donators need to have an annual statement of donations for tax purposes.
Roger Brooks
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49 votesRoger Brooks
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An error occurred while saving the comment Roger Brooks
commented
Wild Apricot provides next to no support for this. Any credit balance available should be automatically settled or at least be available for use against any new invoice. The "Public View" UI only displays the credit balance and does not offer members any options for its disposition. There should also be at least a button to request a refund.
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31 votes
An error occurred while saving the comment Roger Brooks
commented
There are two different issues here and both deserve consideration:
1. The cancellation process for event registrations is cumbersome and needs improvement. An additional problem in this area is that automatic notifications only apply to those who have registered online and not to those who had to be registered manually by administrators.
2. The use of credit balances: Wild Apricot provides next to no support for this. *Any* credit balance available should be automatically settled against any new invoice or be available for donation. The "Public View" UI only displays the credit balance and does not offer members any options for its disposition. There should at least be a button to request a refund.Roger Brooks
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17 votesRoger Brooks
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8 votesRoger Brooks
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21 votesRoger Brooks
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14 votesRoger Brooks
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4 votesRoger Brooks
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16 votesRoger Brooks
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54 votesWork in progress ·
AdminKatya Tyukina
(Director of Product Management, Wild Apricot by Personify)
responded
Great news! We have added waitlist cancellation options to our mobile app Wild Apricot for Members. The logic follows the same rules as for regular registrations. If cancellation is available for the ticket type, it will also be available for the waitlist.
We're looking into bringing this feature to our web app too. Stay tuned for updates and Happy Holidays!
Roger Brooks
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36 votes
An error occurred while saving the comment Roger Brooks
commented
It would be nice if Wild Apricot would automatically generate an invoice and send a notification for waitlist registrations which are completed manually. There is a button "Send notification" just below "Complete registration" (not shown in the help topic https://gethelp.wildapricot.com/en/articles/3-event-waitlists#gettingoffwaitlist), but this is gone once one has clicked "Complete registration". I didn't find an option to generate an invoice, and had to do this manually, as well as manually triggering the notification mail.
Roger Brooks
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3 votesRoger Brooks
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18 votesRoger Brooks
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10 votesRoger Brooks
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47 votes
An error occurred while saving the comment Roger Brooks
commented
@Danielle: Right on!
Somehow I missed your post here when I submitted a near-duplicate here:
https://forums.wildapricot.com/forums/308932-wishlist/suggestions/42212296-automate-event-cancellation-e-mails
The WA documentation on this point flatly contradicts the text in the Admin view UI!Roger Brooks
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An error occurred while saving the comment Roger Brooks
commented
Actually, looking at the description of cancellation e-mails on the "Event emails" page of the back-end, WA should already work this way:
>>
Event registration canceled
Sent when registration is canceled by the registrant, *by an admin*, or automatically
<<
However, the two help articles:
https://gethelp.wildapricot.com/en/articles/104-canceling-and-deleting-events-and-registrations#cancelreg
and
https://gethelp.wildapricot.com/en/articles/31-event-emails#types
contradict that, saying that cancellation mails are *not* sent when registrations are canceled by admins.An error occurred while saving the comment Roger Brooks
commented
This blog, https://www.wildapricot.com/blogs/newsblog/2020/04/17/event-management-in-wild-apricot#cancel, recommends manually sending an individual cancellation notification for each registration for a canceled event. Surely this is the kind of repetitive task which could easily be handled "en masse" by Wild Apricot! Why not simply provide a "Cancel Event" button in the Admin view, which would prompt for the cancellation text (as in the individual cancellations) and then send a mass mailing to all registrants?
P.S. The video has apparently been removed from the above-mentioned blog page, even though the text, "Here's a video to show how this is done" is still there.
IAC, it doesn't work. I followed the steps recommended (which are still there), clicking on "send notification" and entering an explanatory text *for each registration*, but registrants did not receive any notices, nor are there any corresponding entries in the e-mail logs. -
54 votesRoger Brooks
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26 votesRoger Brooks
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97 votesRoger Brooks
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46 votesRoger Brooks
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long overdue, not just to confirm individual donations, but also, as "Deleted User" says below, to provide an annual summary!