392 results found

1. Non-attendance button

   We run a very particular club with strict membership requirements. Due to the nature of our club and restrictions placed upon us by contractual arrangements, we require our members to tell us if they are not coming to events, so we can plan, cater and capture costs accordingly.

   At the moment we are trying to achieve this via a non-attendance forum, which our members hate. A 'non-attendance' button (or non-attendance registration that does not generate an invoice) would be fantastic!

   12 votes

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   8 comments  ·  Events  ·  Delete…  ·  Admin →
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   Resolved  ·  Team Events responded

   Released in version 5.10: https://help.wildapricot.com/display/DOC/Release+5.10

2. explain..

   I am surprised that you spent so much time on changing the interface for emails. This was unexpected. I understood and accepted the fact the fact that you had to invest time and money into the architecture of this product to be able to provide features to your customers at a higher quality and a faster time to market. I would like to understand how this area was chosen to be redesigned over all of the other items on our wish list? This area only impacts the administrators of the system. I am not sure you advanced this area at long. Takes more steps and I don't see any significant improvements.

   A simplified event would have been an awesome surprise to many of us. Even something like allowing a member to cancel their reservation to free event. Or allowing a member to quickly so No, I dont want to come, so that they aren't bombarded with registration emails. Very disappointed in the lastest release. I could get past the downtime issues you had, but am disappointed that this enhancement was chosen over the others. Not sure why you are asking for feedback and preferences from your customers and we are surprised when the new app hits our website with little or no time to communicate to our users.

   To a positive, your help desk has been patient and quite helpful.

   I am surprised that you spent so much time on changing the interface for emails. This was unexpected. I understood and accepted the fact the fact that you had to invest time and money into the architecture of this product to be able to provide features to your customers at a higher quality and a faster time to market. I would like to understand how this area was chosen to be redesigned over all of the other items on our wish list? This area only impacts the administrators of the system. I am not sure you advanced this area at… more

   4 votes

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   2 comments  ·  Emails  ·  Delete…  ·  Admin →
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   Resolved  ·  Evgeny Zaritovskiy responded

   Hi Katheryn!

   Let me start from appreciating your feedback – it takes time to write down comments and I value it a lot.

   I also share your frustration about “Not sure why you are asking for feedback and preferences from your customers” – I can see that you’ve been using our Wishlist forum a lot, voted for a number of ideas. You’ve spent time on it, and you want to see some results back from us. Not seeing good enough progress creates an impression that we’re doing nothing and basically are lying that we want to hear our customers. I can totally understand this and as I said, I do share your frustration about this.

   Having said this, let me share some internal details that may clarify our position – or may not :)

   As you mentioned, we “had to invest time and money into the architecture of this product to be able to provide features to your customers at a higher quality and a faster time to market”. But this was not the only investment we did. A bigger investment was into our internal company structure and processes around Wild Apricot software development.

   We used to have a single team of engineers doing development, testing, deployments and all other works related to software development and maintenance. In this setup, we had a single person (Product Manager – me, and before me – our president, Dmitri) who was responsible for general product roadmap and prioritization of features. This was working for some time, but not great for a number of reasons I cannot really quickly share here. Overall, we saw that we had hit some ceiling and we cannot make a major breakthrough in our internal growth and as a result, we cannot deliver to our clients what they want and what we want as well.

   Over a year ago we started a big change – we grew a lot and reorganized our development teams into a set of smaller teams, each of them focusing on particular area of our product. This was happening at the same time as we were doing this architecture change you mentioned. Both changes have been very stressful for all of us, as it was not just about some issues in software, but changes in very basic business collaboration processes creating a lot of confusion inside our global team.

   The biggest change was creation of independent product development teams (we call them crews) that are totally focused on particular product areas – like Event management, Emailing, Website, Membership, Payments and Finances, Mobile. Plus a number of other service teams that are helping with a numerous internal product services and tasks. Each of product teams is totally responsible for the whole area, including collaborating with customers to better understand needs and share preliminary results of their work.

   As of now, I can say that the teams are in a more or less in a good state and starting to recover from all the “investments”. It is still stressful and we’re not doing the best we can, but I clearly see that we’ve been able to create a scalable business structure where each crew, independently, can evolve their part of the product experience. There are still a number of internal issues we want to solve, but I’m sure it’s going to be ok over time.

   Now, going back to the problem you mentioned.

   Our email development team is one of the teams I mentioned. They are focused on this area only and this was their “debut”. Wether it’s successful or not, I don’t really want to comment here, there a number of reason why they did that. And even if it was not the best shot, I’m very confident that they will listen and improve. If you’re interested in their position and want to know more details about this particular email redesign, you can read recent post from one of the crew developers – see https://forums.wildapricot.com/forums/308932/suggestions/15971686

   As for events, another development team is fully focused on improving this area. I would say that they are still warming up and recovering from all the internal work we’ve been doing so far, but they getting better and already working on some changes that will be done in Q4 and much more next year. You can see more at our Product Roadmap – https://help.wildapricot.com/display/DOC/Product+roadmap. I do agree with you, that events is a very important area and we’re dropping the ball here a little, but with all above I feel confident about the future. We will cover all the major request in events, no doubt about this.

   The last thing I want to mention: wishlist is our top priority for product roadmap. I’m personally, as a Product Manager, having constant ongoing discussions with all development teams to make sure that we’re having progress over top requested features. I really hope that the big change we’ve been investing a lot, will show some ROI over time. Wether it’s happening or not, we will see from the reaction of valued clients like you. So far it’s not been reality, but I do hope it’s turning into the right direction now.

   To put in a nutshell all above

   • I share your frustration
   • It’s been hard time for Wild Apricot, a lot of internal restructuring, not just architecture
   • We have multiple independent team dedicated on areas of product
   • Some of them are faster (like Emailing), some slower (like Events), but we’re speeding up
   • We believe that all the changes were required and soon we’re going to see results of it

   Thanks again for your time and feedback, Katheryn.

   Hi Katheryn!

   Let me start from appreciating your feedback – it takes time to write down comments and I value it a lot.

   I also share your frustration about “Not sure why you are asking for feedback and preferences from your customers” – I can see that you’ve been using our Wishlist forum a lot, voted for a number of ideas. You’ve spent time on it, and you want to see some results back from us. Not seeing good enough progress creates an impression that we’re doing nothing and basically are lying that we want to hear our customers. I can totally understand this and as I said, I do share your frustration about this.

   Having said this, let me share some internal details that may clarify our position – or may not :)

   As you mentioned, we “had to invest time and money into the architecture of this product… more

3. Additional Events Lists

   Create two Event Lists for us as Gadgets - one that can be pulled into the Events page and one that can be pulled into the Volunteer Opportunities page. They have different content and require two separate Event Gadgets

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   0 comments  ·  Events  ·  Delete…  ·  Admin →
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   Resolved  ·  Frank responded

   It is possible to display a different set of events in the gadget by using tags (see Filter events by tag on https://help.wildapricot.com/display/DOC/Upcoming%20events%20gadget#Upcomingeventsgadget-Upcomingeventsgadget )

4. add mc_fee to payment allocations API

   I see that Wild Apricot logs the transaction fee that Paypal charges - it shows up in the Audit log for a payment as "mcfee". I need this field to be available via API so I can accurately allocate transactions in our accounting system. Can you please add the mcfee field to the Payment Allocations v2 API call?

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   2 comments  ·  API  ·  Delete…  ·  Admin →
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   Resolved  ·  Team Mobile responded

   We added access to Audit log via API in 5.9 release – https://help.wildapricot.com/display/DOC/AuditLogItems+API+V2+call

5. Change invoice billing person

   I would like to have a feature where I can bill someones registration for an event to a different person. Quite often our members pay for other members to attend our event (usually clients), but i have not yet found a way to assign that. Invoicing is miserable at this point when one person is sponsoring 30 people from other companies. Would be great to be able to resolve this in some way.

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   Resolved  ·  3 comments  ·  Finances  ·  Delete…  ·  Admin →
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6. Filter admin Event list

   Current list of events shown for an administrator is very long. It's not a big problem for organization with a few events, but when there are 1000+ of them, it's hard to navigate and search for the one you need. We've received a number of complains about this and decided to create a wishlist suggestion on behalf of all these requests.

   4 votes

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   3 comments  ·  Events  ·  Delete…  ·  Admin →
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   Resolved  ·  Team Events responded

   Resolved in 5.8.3 – help.wildapricot.com/display/DOC/Update+5.8.3

7. Event invoice macro for event confirmation email

   I wish we had a macro code for event invoice number that we can include in the event confirmation.

   We want to make the event confirmation email an email ticket and all looks good except for having no ticket/invoice number.

   We have a macro for the url of the invoice details so providing a macro for the invoice number is not a big ask. See screen shot attached:

   •  

   3 votes

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   2 comments  ·  Events  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

   The Invoice URL macro already presented for all event email templates, including event confirmation email.

8. TLS 1.2 Support for Stripe

   Hey,
   stripe sent out announcement on deprecation of SHA-1 and TLS1.1. Can WA confirm it meets the requirements for SHA-2 and TLS1.2 ?

   Thanks,
   Russ.

   1 vote

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   Resolved  ·  1 comment  ·  Online payments  ·  Delete…  ·  Admin →
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9. total donations between dates

   Hi,

   I am needing to create end of financial year receipts for members & donors, I see there is a field that lists total donated, however that will be a lifetime total.

   Can an advanced query system be introduced to list donors that donated between certain dates, and the total amount of donations they provided between those given dates? i.e. (1 July and 30 June)?

   3 votes

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   1 comment  ·  Donations / Fundraising  ·  Delete…  ·  Admin →
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   Resolved  ·  Team Payments responded

   We have published this update together with some donation reports improvements in 5.12 release.
   You can now filter and report on donations by daterange, as well as using any dropdown or radio button field.

10. Less is more

    Focus on removing things, not adding.

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    1 comment  ·  Website / Content  ·  Delete…  ·  Admin →
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    Resolved  ·  Team CMS responded

    Very good advice.

11. New Gadget: News

    I would like to have a News Gadget that would function similar to the events. We could fill out the information, a News feed would populate the most recent news item on the homepage, and a searchable News archive could be included in the menu items

    9 votes

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    Resolved  ·  Frank responded

    This is currently possible with our blog gadgets. See https://help.wildapricot.com/display/DOC/Blog+gadget

12. New functionality and design for color picker

    Hello everyone!

    As CMS crew we are responsible for the whole process of your website creation within WA and content editing. Recently we had to look at our color picker and review it’s functionality. We’ve listed ideas for improvement, but we would really love to ask our clients - how important this change is for you? Please look at presentation linked below with list of changes we propose. If you have any comments, please leave them here, we would love to hear your feedback. If you think that this change is rather important - please vote for it.

    Link to the google slides presentation: https://docs.google.com/presentation/d/1g9n2mzxEp1kfkAsdSrm4ziVUwk8RzZUf2cJTA_bHm6s/edit?usp=sharing

    Hello everyone!

    As CMS crew we are responsible for the whole process of your website creation within WA and content editing. Recently we had to look at our color picker and review it’s functionality. We’ve listed ideas for improvement, but we would really love to ask our clients - how important this change is for you? Please look at presentation linked below with list of changes we propose. If you have any comments, please leave them here, we would love to hear your feedback. If you think that this change is rather important - please vote for it.

    Link to… more

    14 votes

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    5 comments  ·  Website / Content  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

    In version 7.15 we added the ability to work with custom colors to the ‘Colors and styles’ functionality.

    Thank you again for your comments and votes!

13. Can you give the email blast preview the option to view it in a mobile version? The email doesn't look the same as a full view using Gmail

    Can you give the email blast preview the option to view it in a mobile version? The email doesn't look the same as a full view using Gmail as compared to viewing it on a cell phone.

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    0 comments  ·  Emails  ·  Delete…  ·  Admin →
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    Resolved  ·  Evgeny Zaritovskiy responded

    When you compose email blast and click on Preview & Send button, there are 3 preview modes you can use:
    Preview for: Mobile (300 px) | Mobile and desktop (600 px) | Desktop (900 px)
    This should help

14. Add contact to bundle, display administrators in alpha order by name

    Add to contact bundle screen. It is difficult to find the specific bundle administrator where there is a long list of names. Could you display the list of bundle administrators in alpha order by first name? Thank you!

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    1 comment  ·  Usability  ·  Delete…  ·  Admin →
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    Resolved  ·  Team Membership responded

    Released in version 5.11: https://help.wildapricot.com/display/DOC/Release+5.11

15. User ID field: Give Option to be Admin Access Only

    Currently, members see the Wild Apricot assigned User ID in their profile. I understand why it's important for the database, but showing it to the members is confusing for them, especially for organizations whose members already have a different type of ID #. First Name is a system field too, but it has the option "For administrator access only." Please add this option to User ID. Currently the only way to hide it is using CSS to set the display to none, but I cannot target the row for User ID in the Privacy area where members determine what to show others on their profile (there's no unique class or ID for the row). I'd also like to hide Membership Level from the Privacy tab, as I don't want members to share this information.

    Currently, members see the Wild Apricot assigned User ID in their profile. I understand why it's important for the database, but showing it to the members is confusing for them, especially for organizations whose members already have a different type of ID #. First Name is a system field too, but it has the option "For administrator access only." Please add this option to User ID. Currently the only way to hide it is using CSS to set the display to none, but I cannot target the row for User ID in the Privacy area where members determine what to… more

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    4 comments  ·  Members  ·  Delete…  ·  Admin →
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    Resolved  ·  Team Membership responded

    Released in version 5.11: https://help.wildapricot.com/display/DOC/Release+5.11

16. Waitlist collects full registration form data

    Since waitlist registrants collect only name, when a spot opens up and they are manually registered, there is no simple way to have them fill out the form. Collecting full form data when signing up would solve this, and might have the effect of deterring those who are not really interested enough to attend.

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    3 comments  ·  Events  ·  Delete…  ·  Admin →
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    Resolved  ·  Evgeny Zaritovskiy responded

    See comments

17. Email non-members

    I can easily filter contacts in the simple search by non-members. However, the only way to save a search is in the advanced search and there is no contact criteria, only member criteria. I want to be able to email all non-members that are in our contact database. I've searched the site and cannot find anything.

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    3 comments  ·  Emails  ·  Delete…  ·  Admin →
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    Resolved  ·  Evgeny Zaritovskiy responded

    In Contacts, use Advanced search, choose “Contact properties” search criteria, “none of selected” and check “Member”. This’ll do.

18. Gmail

    In June, Gmail updated their DMARC policy to p=reject, which means that any mail sent through a third party with a Gmail "from" address will be rejected (bounced) by most receiving domains.

    While this is being done in an effort to stop spammers from spoofing email addresses, it has the unfortunate side-effect of getting in the way of totally legitimate senders like us. How will this affect our emails, but bulk and individual, thru Wild Apricot?

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    Resolved  ·  2 comments  ·  Emails  ·  Delete…  ·  Admin →
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19. Provide simple site use instructions for members

    We have just joined and created a great website that includes profile management, news blogs, event registration and forums. One of the reason we chose WA was members could interact with all of these features without admin intervention. The WA help seems to be oriented to Admins, not users. I now have to develop user friendly instructions on how to use these features. I could not find user instructions on WA and recommend drafts for end user use of the gadgets.

    9 votes

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    3 comments  ·  Members  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

    The new member guide is now available at http://gethelp.wildapricot.com/en/articles/119 . The video continues to be available at https://www.youtube.com/watch?v=OiklL8lqroc

20. Monthly fee

    Membership fees have been setup on the first of every month, but it shows that there are no recurring payments, which is very confusing.

    Is there a way to take the words "No recurring payments" off the membership application form?

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    0 comments  ·  Members  ·  Delete…  ·  Admin →
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    Resolved  ·  Evgeny Zaritovskiy responded

    The only way is to use CSS customization and hide them in the form. You’ll need HTML skills to do so, or you can contact our Support and them might be able to help you.