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Service notices

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  1. [CONTINUED] Hardware maintenance Oct 25th 2 am EST

    We are ramping up our hosting infrastructure (servers/firewalls/switches etc) to increase the speed and reliability of Wild Apricot system. Installation and configuration of some additional hardware will be performed on Oct 25th at 2am EST - the night of Wednesday to Thursday. Total maintenance window is scheduled to be up to 60 minutes. During this time we will be switching off our web servers one by one to configure them. Any users currently routed to that specific server would be disconnected and lose their session data (e.g. application forms/registration forms/email or page edits etc.). We recommend saving your work and…

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  2. Firefox 7 Upload file problem resolved

    FYI to all clients - recent upgrade of Firefox 7 broke Wild Apricot file upload manager so files could not be uploaded in Firefox. This has been fixed in our update overnight and file upload now works correctly in Firefox 7.

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  3. Maintenance notice Oct 05, 2011

    Server maintenance is planned for Oct 05, 2011. Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York). We will be applying several error fixes for 4.2 release. Please log off in advance and inform other users as appropriate. We apologize for any inconvenience.

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  4. Downtime notice for night of September 13th 1:30am to 6:00am (EST)

    We are implementing major upgrades to our servers (hosting infrastructure) which also includes moving our servers from one physical location to another within the same data center.

    Due to this, all Wild Apricot hosted services/ websites (including our support system and main website www.wildapricot.com) will have to be taken offline for up to 4.5 hours on the night of September 13th (Tuesday) starting at 1:30 am EST.

    Please make sure to save your work and log out in advance.

    Thank you for your understanding - this procedure is important to maintain and improve our system reliability and responsiveness. We…

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  5. Maintenance notice Aug 22, 2011

    Server maintenance is planned for Aug 22, 2011.

    Expected downtime is up to 40 minutes from 4:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Help site maintenance notice 3 Aug, 2011

    Help site server maintenance is planned for Aug 3, 2011.

    This is only related to help site http://help.wildapricot.com .
    Wild Apricot client sites will not be affected.

    Expected downtime is up to 2 hours from 3:30 am EST (Toronto/New York).

    We apologize for any inconvenience.

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  7. Maintenance notice Jul 13, 2011

    Server maintenance is planned for Jul 13, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  8. Maintenance notice Jul 6, 2011

    Server maintenance is planned for Jul 6, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  9. 40 minutes of downtime on Thursday Jun 30 at 4:04 am

    Due to a network issue at our hosting company all our services were not reachable for 40 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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  10. Maintenance notice Jun 30, 2011

    Server maintenance is planned for Jun 30, 2011.

    Expected downtime is up to 40 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  11. Maintenance notice Jun 22, 2011

    Server maintenance is planned for Jun 22, 2011.

    Expected downtime is up to 30 minutes from 3:30 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  12. Maintenance notice Jun 15, 2011

    Server maintenance is planned for Jun 15, 2011.

    Expected downtime is up to 1 hour from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  13. Maintenance notice Jun 08, 2011

    Server maintenance is planned for Jun 08, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  14. Maintenance notice Jun 01, 2011

    Server maintenance is planned for Jun 01, 2011.

    Expected downtime is up to 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience

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  15. Maintenance notice for payment site

    Server maintenance is planned for May 31, 2011 for our payment website. This means that users will be unable to make any payments on Wild Apricot sites during maintenance.

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.We will be applying security fixes for the server.

    Expected downtime is up to 30 minutes starting at 3:30 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

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  16. Maintenance notice May 26, 2011

    Server maintenance is planned for May 26, 2011.

    Expected downtime is up to 1 hour and 30 minutes from 3:30 am EST (Toronto/New York).We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  17. Maintenance notice May 24, 2011

    Server maintenance is planned for May 24, 2011.

    Expected downtime is up to 2 hours from 3:30 am EST (Toronto/New York).

    We will be applying Microsoft security patches which require server restart .

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Maintenance notice May 19, 2011

    Server maintenance is planned for May 19, 2011.

    Expected downtime is up to 60 minutes from 8:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.2 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. Hosting provider maintenance notice Apr 15, 2011

    Our hosting data center will be conducting a planned maintenance on DNS servers on April, 15th from 1 am to 5 am (EDT).

    This will require rebooting DNS servers and might lead to inaccessibility of your site for up to 10 minutes.

    Please logoff in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  20. Maintenance notice Mar 03, 2011

    Server maintenance is planned for March 03, 2011.

    Expected downtime is up to 10 minutes from 3:15 am EST (Toronto/New York).

    We will be applying several error fixes for 4.1 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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