Service notices

  1. Maintenance notice Oct 28, 2010

    Server maintenance is planned for Oct 28, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  2. Maintenance notice Oct 20, 2010

    Server maintenance is planned for Oct 20, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  3. Maintenance notice Oct 14, 2010

    Server maintenance is planned for Oct 14, 2010.

    Expected downtime is up to 30 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  4. Maintenance notice Oct 06, 2010

    Server maintenance is planned for Oct 06, 2010.

    Expected downtime is up to 1 hour starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  5. Maintenance notice Sep 30, 2010

    Server maintenance is planned for Sep 30, 2010.

    Expected downtime is up to 15 minutes starting at 5:00 am EST (Toronto/New York).

    We will be applying several error fixes for 4.0 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  6. Wild Apricot upgrade on Sunday September 26th from 2am to 8am EST

    Our next upgrade - version 4.0 - is planned for Sunday, September26th, 2010

    Servers will be taken off-line intermittently from 2:00 am to 8:00am, Eastern time (GMT-5).

    Make sure to save your work and log out in advance. Please notify other users in your organization as appropriate.

    All accounts will be upgraded automatically and all data will be converted to the new version. We will also maintain full backups of your data before the upgrade if needed for any troubleshooting.

    Key enhancements in version 4.0: Import wizard redesign -see Import Wizard conceptual overview http://help.wildapricot.com/display/DOC/Importing+members+and+other+contacts New financial management module (Accounts payable)…

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  7. 48 minutes of downtime on Saturday Sep 11 at 8:30 am

    Due to a hardware malfunction at our hosting company all our services were not reachable for 48 minutes. This has been fixed and measures are being undertaken to prevent this occurring again.

    We apologize for inconvenience this might have caused.

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  8. 10 minutes of unscheduled downtime on September 8, 2010 at 8:57 am

    Our hosting company has experience an outage for 10 minutes today from 8:57 to 9:07 am

    As a result, all client websites as well as our help and support sites were inaccessible for 10 minutes.

    All systems are back to normal now and we are investigating the reason for this outage with our hosting provider.

    We sincerely apologize for inconvenience.

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  9. Maintenance notice Aug 05, 2010

    Server maintenance is planned for Aug 05, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  10. Images / resources access issues

    We had several clients report today a problem with their websites - CSS files and images were not loading and resources folder was inaccessible.

    We traced the problem down to one of the web servers in our server farm. (This meant that a proportion of users connecting to your site was experiencing problems while other were working fine because they were directed to other web servers).

    Once rebooted, normal functionality was restored.

    We apologize for the inconvenience.

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  11. Maintenance notice Jul 8, 2010

    Server maintenance is planned for July 8, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  12. Maintenance notice Jun 24, 2010

    Server maintenance is planned for June 24, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  13. Maintenance notice Jun 10, 2010

    Server maintenance is planned for June 10, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  14. Help portal maintenance notice

    Software upgrade is planned for our help portal (help.wildapricot.com) on June 9th, 2010.

    This does NOT affect our main servers hosting Wild Apricot software so client accounts will not be affected in any way during this update.

    Expected downtime is up to 2 hours starting at 4:15 am EST (Toronto/New York time).

    Please inform other users as appropriate. We apologize for any inconvenience.

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  15. Maintenance notice May 19, 2010

    Server maintenance is planned for May 19, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  16. Maintenance notice May 5, 2010

    Server maintenance is planned for May 5, 2010.

    Expected downtime is up to 20 minutes starting at 5:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  17. Maintenance notice Apr 26, 2010

    Server maintenance is planned for April 26, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  18. Maintenance notice Apr 21, 2010

    Server maintenance is planned for April 21, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  19. Maintenance notice Apr 13, 2010

    Server maintenance is planned for April 13, 2010.

    Expected downtime is up to 30 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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  20. Maintenance notice Apr 5, 2010

    Server maintenance is planned for April 5, 2010.

    Expected downtime is up to 20 minutes starting at 4:15 am EST (Toronto/New York).

    We will be applying several error fixes for 3.4 release.

    Please log off in advance and inform other users as appropriate.

    We apologize for any inconvenience.

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